Soma Intimates Reviews 

Padding. Why why why are the pads in the bras not secure? It’s impossible to get them to fit properly again after washing. One would think that at the price you pay for their bras this wouldn’t be an issue.

I purchased two bras from the Clinton Outlet store in Clinton CT while on vacation. The saleswoman was very attentive and helpful. However she insisted that my usual size, 36 C, was too small and that I needed a 38D. I ended up purchasing the bras in that size for over $100. Here it is a few weeks later and they are the most uncomfortable bras I've ever had, and the band is too big. I'm already on the tightest band setting and its still too big. My true size is 36. No way to return them since I live in NC. Very disappointed!

Carole and Isabelle welcomed me into the store. This was my first visit at Soma's. Isabelle measured me and we starting a dressing room. I have high standards and these ladies were kind, knowledgable and fun. I will certainly be returning to Soma's. When I was leaving the store, they welcomed another customer the same way they welcomed me.

I bought 2 bras for $147 and after 2 months the strap on one of them broke. I called customer service and because it was 15 days after their return period they said they wouldn’t do anything but give me 40% off a new one. This is ridiculous and I will never buy from them again and nobody else should buy their products either.

I was charged $15.46 for a return. This is unacceptable! I would never purchase anything for Soma again!

TERRIBLE online ordering - totally unreliable. In the stores I have purchased a large number of Cool Nights Pajama Sets over the last year to give as gifts and for myself. They are good quality and very comfortable - and yet very expensive unless you catch a seasonal sale. HOWEVER, TWICE I have ordered a specific set online, paid with my credit card, received an immediate email that confirms that the purchased pjs are ready for pickup (which is what I requested). BOTH TIMES I have driven at least 25 minutes to the store to pick the purchase up, and BOTH TIMES they were no longer available. THE REASON I prefer to pick up at the store (and also actually purchase when I'm in the store) is because the only delivery Soma offers is through USPS. This is the most unreliable and corrupt delivery avenue possible. The complaints against the United States Postal Service are massive and all over the country - so why doesn't Soma use FedEx or UPS??!!! I will never order from them again!

5 stars only for the nice lady who waited on me Suzanne associate : 00000171915. Se was very help. One star to the manager in charge, she was rude and not the least bit helpful to me or the associate that helped me.

They do not have non-wired bras in bigger sizes and their wired bras are extremely uncomfortable. They caused my ribs to pain for 3 days straight. Do not shop here if you’re looking for a comfortable bra in sizes 32 or above.

I have been a customer of Somas for 40 years or more. Have worn no other pajamas but Somas in all those years. Well the love fest is over. I received a pair of Soma pajamas for Christmas in the size Large I have worn forever. They fit like a small so of course could not get my big toe in them. Either the sizing has changed drastically or they were sized incorrectly. Was unable to get to the store till yesterday but was told they were purchased just a few days over the 60 day limit and was not eligible for an exchange. Excuse me but I was not wanting a refund. Just wanted to exchange for the correct sizing. The tags were still on them also. So, thank you Soma for letting a dedicated customer know that they meant NOTHING to you for over 40 years. I will be taking all my other Soma pajamas to Goodwill as I will not be wearing Soma pajamas ever again. The love fest has ended due to your lack of respect for your customers be it long term ones or not.

Absolutely terrible customer service. I ordered 4 bras and none of them fit, so I went to the store for a fitting. The clerk measured me then told me my size was the size I wanted to return. I told her they didn't fit. She wanted to argue with me. She wouldn't give me a return, rather a gift card. I won't ever go there again. They sent me a survey about my experience which I did and asked for someone to contact me. No one ever did. I'm a lifelong shopper but will never set foot in Soma again.

Buyer beware: If you order something online from Soma and decide to return it, you will NOT get a penny back for 6 weeks. Soma will send you the free return label. It will be picked up by their return agent immediately. But 20 days after their return agent picked up MY return, it still hasn't made it to their warehouse. The Soma reps robotically repeat it takes 3-4 weeks for returns to make it to the warehouse ... and another 7-14 days for the return to be processed. In 2023, it should NOT take 6 weeks to get a refund. This is not how brands gain customer loyalty, and it certainly explains why Soma's ratings are so low. DO NOT BUY ONLINE FROM SOMA.

I ordered two unwire bras in April 2023. By August 2023 both bras had the unwire push through the fabric and damage my skin. I called for replacements. The answer was no, they do not warranty their products for any length of time. It's expensive to replace $70 bras every four months. Beware.

Be aware, they will cancel order with good discount saying that the items are "out of stock", even though they are still selling them online(for full price, of course). If you don't want people to use your coupon code, then don't send it to your customer! Will never shop here again

Just had THE WORST customer experience ever thanks to Pyonna . . . over a $5 item. After ordering over $900 in 30 days, 1 pair of panties had the elastic not sewn on for about 3 inches. They would not make it right because it was outside the return window.

I let them know I was not trying to return, it was a manufacturing defect which has no time limit. I was just buying some to have spares.

They refused to credit me. After 15+ years with Soma, I am done.

Service was exceptional
I had been ordering online and wasn't able to get a perfect fit.
I had the opportunity to visit a store in Valencia CA, the service there provided by Julia was impeccable, she not only brought me a large selection of items she also made sure that they fit properly, which was a great benefit since I have been trying to find the right bra for over five years.
I had no problems with returning the bra that didn't fit for a full refund ( within the allotted time period that was offered for return) which I exchanged for the correct size and purchased a couple of more plus night ware that was so soft.

I originally purchased the vanishing and embracing bras in 32D, my regular size. They didn't fit right and so I went to the local store, and the sales lady had me tried 32DD. Lisa at the Destiny store was helpful and friendly. It seemed to be a better fit. I was excited because the previous manufacturer I bought from discontinued making supportive bras for the small rib cage yet full cup size.
Since the 32DD was a better fit
I decided to make an exchange. However, beware they do not make even exchanges. I lost my original sale price.😕

After 2 months of carefully washing and air drying the bras, the fabric was stretching out and no longer supportive. With rotating my 3 bras, I've always been able to wear a bra for 3 days before washing. These barely make it through a day and they are loose and unsupportive.

At the price of a bra, I'm greatly disappointed.

Return policy is horrendous. $7.95 shipping plus $7.00 handling fees. Customer service is awful! Felt bamboozled by a company I thought was decent. Never again Soma!

I ordered 3 bras from Soma on April 4th. It is now April 28th and I am unable to get any kind of reply from Soma as to the status of my order… Their standard feedback form asked if I would like to hear from someone - crickets - In reading reviews this may not be unusual… I guess I need to find a new go to bra?

If I could give zero stars I would. I bought 10 pair of panties when they were running a buy 3 get 2 free. I bought 5 black and 5 warm amber. The quality of the black were horrible. I tried to return just the black and when I looked at my receipt, they had adjusted the price to accommodate themselves by charging me $19.20 for 5 pair of warm amber but just $3.84 for 5 pair of the black. Same exact panty. So, when I saw the quality of the black were really bad, I tried to return them and they offered me $19.20 for all 5 pair - total. Beware my friends!!!

I wish I could give Soma no stars after my experience both in the store and with customer service.
I purchased one of their bras for working out in the gym. This bra first had a problem with the strap where it is sewn together and I could not fix it. I exchanged this one and everything was fine until a few weeks later when I noticed a tear in the fabric. I also had an issue with the strap of another bra I bought at the Danbury Mall store, si I brought both of them back.
I was given a hard time witht he bra I brought back for the second time. In addition, they did not have the nude color of the original bra so I was offered a black one to use until the nude one came in. I was told I would have to come in and exchange them and I asked about this being done by mail as I am disabled and Danbury is quite a distance.
When I got home, I called customer service hoping they could help me handle this by mail. I was told that I would have to return the bra I had and then they would send me the new one. I have never heard of such a policy. Also, if it was policy, we all know exceptions can be made.
In addition to all this chaos, Tabitha at the Soma store in Danbury lied to the customer service supervisor saying that she offered to mail the correct color bra to me. That was not the case. In fact, I asked about it being sent to me and was told at the store that they can't do that. I told the supervisor this and that if I was offered to do this by mail, there would be no reason for me to call customer service. In addition, the supervisor, Jane, told me there was only 1 bra in my size in the original color that I returned in the warehouse and it would probably sell today. Jane also told me that she didn't know when or if they would get the bra I wanted in. Then to add insult to injury Jane hung up on me after she said she doesn't hang up on customers.
Soma was recommended to me by a friend but I will NEVER shop there again. Stay away from Soma Intimates. They don't stand behind their products and their customer service is horrible.