Soma Intimates Reviews 

I purchased seven bras on Friday, January 27th, 2023 and I wore one of them over the weekend and it was "simply horrible" because of the way it was made. The Style was an Enbliss Wireless Bra which has a two-tiered construction. The cup of the bra is "separate" from the elastic band which made the bra "rise up" which makes the bra "useless" in coverage of your person. Unfortunately, I paid via check for this merchandise ($269.48) and I returned all of the bras promptly the following Monday, January 30th, 2023 (3 days later) to their store in Lenexa, Kansas, to which I was told although they already have the returned bras, that I would not receive a refund of my money for them until 30 days and it would be mailed out to me from their Corporate Office in Ft. Myers, Florida, although the check had not even left the business location that I wrote out that day yet and they could have just given it back to me (but they did not) and I could have simply "voided it" and my account would not be touched since they already had the bras back. This is simply unacceptable because I got "a long song and dance excuse" when I called their Corporate Office Line on Saturday, February 4th, 2023 about the reasoning for having to wait so long on this transaction to which the Customer Service Person (a female) that I talked to was "very condescending" saying, "I am surprised that they even accept checks there and people should not even write checks." And besides, "There is nothing you can do about it anyway, because the money will be debited from your account." I responded back to her by saying, "Excuse me, what do you mean? I write checks all the time." She said, "Well, have you not ever had a problem like this before?" I responded "No, never." The bottom line is, they want to collect their money as soon as possible, but they want you to have to wait 30 days for the return of yours. Their Refund Policy is "totally stupid and unacceptable" and they "hold your money hostage" while you wait to receive your money back although they already have their items/merchandise back. It should actually only take 7 to 10 days like other businesses. It remains to be seen if I even get my money back. I was not optimistic, but I fixed my own problem by stopping payment on my check!!! It was simply ludicrous for them to take the money I had already paid out of my account because they already had the bras back and they were credited on the same day I returned them on the date as stated above. I was told they would withdraw the money and cut a check in the same amount tendered and mail it to me. I do not recommend anyone to purchase anything from this business. They are definitely rip-off artists of your money and conduct "bad business practices" and they need to catch up to/with the current times and conduct refunds "electronically," so customers do not have to wait so long to receive their own money back. There is no rhyme or reason for any transaction to take 30 days to be processed for the return of a customer's money. THIS IS ABSOLUTELY SHAMEFUL AND NOT IN GOOD FAITH! DO NOT BUY FROM THIS STORE OR BUSINESS! YOU WILL BE SORELY DISAPPOINTED IN EVERY WAY! BY THE WAY, I DO NOT THINK THERE IS ANY WAY THEY CAN "IMPROVE THEIR ABHORRENT PRACTICES," BECAUSE THEY DO NOT WANT TO. IF THEY DID, THEY WOULD HAVE DONE SO BY NOW.

Don't believe Soma panties ad Buy 3 get 2 free. They lie - must buy 5 to get 2 free. Forget truth in advertising.

Extra horrible customer service at the shops at sea island ga
I will never ever walk back into one..
And she identified herself as the new manager!!!! Crystal…..
Rude rude and more rude
And it’s Christmas.. all I said was I needed to exchange something!!!!

Worst customer service ever!!!!
I ordered online from Europe paying quite an amount for customs. One of the more expensive items was simply not included in the delivery and since months I am trying to get hold of someone on the hotline or to get a refund. Customer service is not even trying to solve the issue. I paid 50 Euro for goods I never received.

I got four push up bras on a discount. They sizes run small but they are good nice comfortable bras. They sent in separate shipments and charged separately even when you buy together.

I purchased a $100 gift card from Soma on Black Friday. They advertised that I would receive the extra promotional $20 bonus card via email within 7 days. It has now been 3 weeks with no sign of the promised email. I called customer service 5 times and was put on infinite hold. Their customer service chat function has been down ever since I started trying to get this resolved. I sent an email asking that this be fixed and 3 days later received an email telling me to call or use their chat function to report this problem.

Today, after calling 3 times (they hung up on me twice before I got through to a human), I finally spoke to a customer service representative, Aisha. I was told that if it didn’t show up by Jan. 5th, they could do something.

I am not only concerned that they never intended to fulfill the promotional $20 cash card, but that there will be problems redeeming the actual gift card.

I ordered almost 200 in a pj set with duster. Maneuvering their pay amd ship section was a nightmare. Finally after ordering and an hour later I thought it would be (gift) on its way. After a week and no other confirmation other than the first one saying they received my order, I begin to worry. So researching I saw the payment was never taken from my account. So I emailed them and all I was told was the order didn’t go through. Nothing from this company to inform me there was a issue ( I still don’t know why and they couldn’t give me a answer) so I reordered it then immediately called them and after being on hold for 15 minutes I was told it processed. Well again it took 4 days for them to process and take the money from my account and it still had not arrived even though I was told it should be there and if it didn’t show up by December 2 to contact them. Unbelievable. Plus when I originally ordered it it was 30 percent off. The next time 25 percent off. I will never buy from this company again. As others say their customer service is awful . And if you want it within a few weeks good luck.

I purchased some panties from Soma.com and it took forever to receive them. Got them and didn't like the quality. Sent back. It took forever for them to receive them. I finally got my refund and Soma ripped me off! The total amount that was purchased was $51.24. They refunded me $35.57. Soma shorted me $8.67. I talked with a customer service rep and told her I understood shipping label was $7.00 but where was the rest of it. She stated it was shipping and not refundable. I told her Soma was a scam and I will never buy anything ever again from them. She said they weren't a scam and legit people love them. I don't think so treating customers this way. Will tell everyone I know not to use this company!

I ordered two bras May 14. Wasn't told one of them was on backorder until *after* I bought it. It said backordered until May 24. Not terrible so it was fine. Flash forward to June 7 and it's still not shipped. My first bra came and doesn't fit so I need to ship it back. But return shipping isn't free (seriously? Most bra sites should and do offer free returns) so I might have to pay return shipping twice if the other one doesn't fit either. The return window will likely be closed by the time the other one comes so I can't just wait. I decided to reach out to customer service to see what they say. Not only did they have NO idea when I would get my bra, but also their only solution was to cancel it. Why are they selling a bra that isn't in stock and apparently won't be anytime soon in the first place? Customer service was completely unapologetic, unfriendly, and made no attempts at coming up with a good solution. Just, "we can cancel". I still want the bra?! Otherwise I wouldn't have ordered it.

This is a great company. Wonderful online customer service. Lovely products.

HORRIBLE customer service. They take forever on the phone and live chat and you barely come to resolution.

I've had 2 orders cancelled on me (poor website management of inventory) and didn't find out it was cancelled until 2 weeks later and it was for a gift. I spent a lot of time on the phone for the second order trying to find a similar item in stock to have the same cancellation experience. I could understand if it was a more immediate cancellation notice but it takes so long that it creates issues with your gifts and also shows poor monitoring of your stock.

I spent a fair amount of time with customer service trying to at least have them offer me some type of discount as a measure of goodwill and they claimed they gave me 20% off but months later when I tried another order, there was no 20% and the website didn't even recognize my email address. Then I spent a very long time with the live chat trying to get my 20% off and even then, they couldn't just give me a code to get it over with. They can only apply discounts after I order so now I'll have to monitor this order to make sure they actually did what they said (if it even goes through). It's just a really unpleasant, unhelpful customer service experience. I never want to order anything from here but unfortunately, my sister likes Soma products. It's frustrating when you spend this much time trying to give them business and you end up disgruntled and without the items you wanted.

as with others i am still waiting for my refund from november. i have called, emailed with no luck. just get ignored. i will never ever purchase from them again.

just don't bother their website is a total shambles