Songtrust Reviews 

Songtrust has made the publishing side of music feel much easier to manage. As an independent artist and producer, it helps to have one place to organize registrations, track publishing information, and feel more confident that the business side of the catalog is being handled properly.
The platform is straightforward, the process is clear, and it gives creators a better way to stay on top of publishing without feeling lost in the details. For artists who care about ownership, royalties, and long term catalog management, Songtrust is a strong tool to have in place.
I appreciate the structure, the user experience, and the peace of mind it gives independent creators.

Muy bien trabajo gracias por el servicio

Hello Songtrust Team,

I have a question regarding my publishing administration setup.

I already have a The MLC login account, but I have not created a songwriter member profile. Since Songtrust administers my publishing, should I create a songwriter member profile with The MLC, or should I leave it unclaimed and allow Songtrust to handle the administration and collection of my mechanical royalties?

I also have a BMI Writer Account. If Songtrust is acting as my publishing administrator and registering my works on my behalf, do I still need to manually register or re-register my songs with BMI as the writer, or will Songtrust handle the registrations while BMI continues to pay my writer’s share directly to me?

I would appreciate any clarification you can provide to help ensure my catalog is set up correctly and that there are no duplicate registrations or conflicts.

Thank you for your time and assistance.

Best regards,
Godstime

Hasta ahora todo bien, en espera de otros resultados para analizar si se merece mas puntos en un futuro no muy lejano.

Easy process of registering my songs ensuring I’m collecting what I’m owed

Thanks for the ticket assignment notification + the follow ups until solution.

I had a very frustrating experience with support response times on Songtrust. My account issue remained unresolved for several months, and communication was extremely slow at different stages of the process.

To be fair, the team eventually responded and provided clarification regarding compliance and publishing documentation requirements, but the overall process took much longer than expected and created a lot of uncertainty on my side.

I believe the platform could improve its customer support response time and provide clearer guidance earlier in the process, especially for independent labels, managers, and first-time publishing administrators trying to understand the system properly.

Hopefully they continue improving the support experience for users.

Hey, Songtrust doesn't regurgitate the contractual agreement, that suggest a bad dealing for me though. Not sure what you think. For me, they are not showing any further concerns for my catalog other than I am apart of a bland agreement quite sketchy of them. Hopefully something else comes along with the same stature publicly.

Extremely poor customer service. I have been attempting to resolve an incorrect registration by Songtrust that has prevented payments to my account. On 24 February, I was assigned case number 42245572441 and informed that Lucie would be handling the matter. After seven weeks and numerous follow‑up emails, she eventually responded and made limited progress toward setting up my account correctly. Since then communication has ceased entirely, no replies or acknowledgements for over two weeks now. This lack of responsiveness is both disappointing and unacceptable.

reference number - 44623206173

I am writing to follow up—again—regarding my catalog, which has now been pending for over 8 months.

This delay is not just an inconvenience; it is actively affecting my ability to collect and manage royalties through ASCAP. I have sent multiple emails during this time and have not received any meaningful response or resolution. The lack of communication is extremely concerning.

To be clear:

My catalog was submitted approximately 8 months ago
It remains in a pending state with no updates
This situation is directly impacting my income and professional obligations

I need immediate clarification on the following:

What is causing this delay?
What is the current status of my catalog?
When will this be resolved?

If this issue cannot be resolved promptly, I need to know what steps I can take to withdraw my catalog and move forward through another service.

Please treat this as urgent. I expect a response within a reasonable timeframe.

Sincerely,Laura Dinu

Stephanie E helped me and she was amazing.

I did not received my 2025 royalties yet. The whole year. I sent two emails from contact at claudiosouzamattos.com to them and not a single response.

Hello Songtrust Team,

This is my final attempt to resolve multiple unanswered support requests before taking further action.

Over the past several months, I have submitted numerous inquiries regarding account, documentation, and publishing matters for my two SongTrust accounts. Despite receiving automated confirmations (most of the time) and assigned case representatives (Stephanie E. and Laura), I have not received a single substantive response, update, or resolution. This is absolutely and completely unacceptable.

Outstanding cases:

EFRE.contact at gmail
• Jan 6 – Ref #39272902557 → No response
• Feb 10 – Follow-up → No response
• March 7 – Ref #43143805443 → No response
• March 9 – Ref #43157425738 → No response

AstronautAgency.label at gmail
• Feb 8 & Feb 11 → Time-sensitive inquiries
→ No confirmation, no case number, no response

This is not a minor delay. This is a complete lack of support across multiple requests over an extended period of time.

It’s also concerning that I received a response to a public Trustpilot review, while multiple direct support inquiries have been consistently ignored. That contrast does not reflect well on your support process.

At this point, I am requesting the following within 48 hours:
•Direct responses to all open inquiries
•Confirmation that my cases are being actively handled
•A clear explanation for the lack of communication

If I do not receive a response within that timeframe, I will proceed with:
•Terminating both accounts
•Transitioning to a different publishing administrator
•Sharing my experience publicly within industry circles to reflect the lack of support I’ve encountered

I would prefer to resolve this and continue working with Songtrust, but as it stands, that is not possible without immediate action on your end.

I expect a prompt response.
Hope to hear from you this time,

Jeffrey Stephen Barlow

Songtrust works good.

It was a great and fast experience

I enjoy learning new things that could be beneficial to my bottom line in the future!

Songtrust made song registration easier.

Muy fácil de muy registrar asequible para conectar, solo que al registrar las canciones se queda pegado el sistema y hay que empezar de nuevo del resto excelente