SonnyAdam LTD Reviews 

Cowboys! Bought a VW Golf last year, a total wreak. Gearbox did not work, drove it home 20 miles home, it was totally illegal. It flooded when the rain came. AA towed it back to them! Asked for my money back, still waiting. 12 months on. Took to small claims. They said I had caused the damage myself. No car and 2k out of pocket. I am going to ask Police, OFT, motor trade to investigate these criminals. If that fails I am going to sit outside all day and tell everybody not buy from them. Sonny just pay me my money back!

Close these clowns down

Richard Leonard

Awful dealer..car was not even roadworthy

Hi
I recommend everyone this place good service and reliable.

Many thanks to Anis who helped me choose my car

It’s good to get a advice from someone professional especially when buying a car

Thanks .

Avoid avoid avoid like other people said we purchased a BMW on the 31/8/24 only to return it two days later you’ll see from the photograph the list of things that were wrong with it and the pictures. It allegedly passed an MOT the day before when you turn right with the indicator it didn’t cancel. There was also a wheel nut missing so we didn’t trust the MOT we found numerous problems with the bodywork and after a close inspection taking off the plastic panel in the boot, the panel was still all bent we now annoyed because we’ve got £95 out of pocket expenses which are not prepared to pay but if we can save one person just one person from making a mistake buying a car from here then that will justify losing the out-of-pocket expenses where they’ve signed up to the AA you in safe hands isn’t worth the paper it’s written on and will be taking this up with Trading standards and the AA themselves. Another point you may wish to look at. I told them we would never buy a car from them after reading their reviews and this is my findings since I’ve said that they’ve had, 23 reviews in the last week the week before that only 3 and the week before that one only 2 also a point to look at out of 28 reviews 21 of them have never left a review anywhere before and 4 customers have left a review for buzz bouw which is a Dutch construction company in Holland so it seems a bit funny that four customers have left a review from them so I’m thinking the last 23 five out of five reviews are totally fake which would make sense please enjoy the photos attached also I’ve just been told the guy that went out in the test drive put the music on the back speakers as he said it sounded better. I think the reason was is because the driver side door panel one didn’t work so at the end of the day they know how bad their cars are they are selling, they told me that they brought this car from an auction just because there’s no category listed against it does not mean it’s not been in heavy damage as not all damages are recorded. We believe this one and had a hard rear end and the total side impact as the only panel that wasn’t sprayed was the roof and that had all the overspray all over it you will see on the photos. There is grey primer all over the place. And also one rear window was tinted and one wasn’t that was obviously the side that had the hard impact.
Update, thank you for your reply. It is amazing us you’ve had six reviews today. We screenshot them and two minutes later it’s the same review but the name changes this has been reported to Google and we standby what we say. We now have Trading standards involved and we now have the AA involved because you have got their posters up in safe hands. Which is clearly not the case you have my number if you want to speak to me, but I’m sure you don’t.
Second update there’s five of us sitting here thinking this is very strange since we brought your attention all the fake reviews on Google and the rate of 3 every 10 minutes they suddenly stopped and there hasn’t been any reviews or fake ones in the last 45 minutes funny that you must think we’re daft but unfortunately we’re not as daft as you think we are it would now appear they’ve stopped doing fake reviews on Google and now jumped on this site what I said at the beginning avoid this place like the plague
Update I’ve just read your reply. We’re not just talking about bad paintwork. You failed to notice behind the back bumper was all bent and pushed in from a rear end. It has had a very bad side impact where they changed one of the rear windows as one side was tinted and one was clear, and doors and bonnet didn’t line up you admitted you brought this car from an auction. It’s a shame you didn’t inspect it before you tried to sell it on. And also so many fake reviews on here which you were caught out on Google.

Bought my astra 3 months ago, one day before the expiry of my warranty I had an engine light come on, called the team booked me in no questions asked and had the car stored. Thank you!

Arranged to view car for my daughter after reserving online only to find it was in another location, on a ramp, in bits! Very frustrating after a 2 hour drive. Was told not to worry as they would drive it down to me and i could refuse it so nothing to lose. Agreed and left. Car was brought down a week later after being told that it had new brakes and clutch but was not allowed to test drive it as we were not insured! Had to make a desicion there and then so decided to go for it as it 'seemed' to drive ok.
After a couple of weeks my daughter said the car had started shuddering and losing power and engine codes appearing so arranged to take it back to them. They called a week later to tell us to pick it up. When i asked what had been done they said that there was nothing wrong with it! I showed them photos of the code numbers and they said that was helpful for them to order the parts and to leave it with them and they would get it sorted, so we left without the car.
A week later they said that they had completed the work. I asked for details of what had been done and received nothing. We picked up the car and it was absolutely filthy inside! We took the car home and 3 days later the codes were back, car went into limp mode and STOP appeared on the dash. Contacted them again and was told to bring it back. I asked if they were going to be responsible for any damage done given that STOP was on the dash and they said to park it up and not drive it and they would collect it. A week later 2 guys came in a car and one DROVE it away. They said they were going to change a sensor so went with them and they parked in a local car park and proceeded to change the oil and change the part! After they went they left all the mess there. I contacted them and told them that i no longer wanted the vehicle as it was not fit for purpose and causing too many issues was told that i could not just change my mind! I told them it was my right and they said that they would need a chance to fix the issue first. After hearing nothing i contacted them again to be told they were waiting for the parts to be delivered. When i asked which parts they could not tell me. I told them i did not expect this from a £7000 car and would like a refund. I then received a response to say that they had received the parts and the car would be ready in 2 days. I then received a parking fine for the day they took the vehicle away! I sent them details and told them to deal with it which they did. They then told me the car was ready and would be delivered to me. The car was driven down and absolutely stank of cigarette smoke! Given that none of us smoke and the car was for my daughter and her one year old i found this totally unacceptable. I again complained to them but obviously had no response. I asked them to send me details of all parts that had been replaced and work carried out but again no response. After 2 days the fault codes and lights came on again. Tried to contact them but they were not interested.
Bottom line they are quick enough to take your money but when problems arise they do not want to know. After months of going back and forwards we were getting nowhere. They had no interest in taking the car back even though it was obvious it was not fit for purpose and it was causing me so much stress that in the end i had to get rid of the vehicle at a loss as my daugher needed to have a reliable car.

Utterly frustrating. Rang 5 hours ahead of time to book a test drive for my son to purchase his first car. Drove nigh on 60 miles round trip and was hardly spoken to when we arrived or throughout, utterly unprofessional (bar one female member of staff who seemed on it). Otherwise everyone was totally unapologetic that the car was still not available to test drive 40 minutes later. Really appalling. We left. I'd be wary of them for sure...

Nice customer service and really appreciative care from Ray.

The company went out of their to accommodate us as we were coming from far away. Really appreciate the hospitality and welcome we received and the great customer service provided. They made the process so easy…

Very poor experience, take into consideration the following points if you are looking to purchase from them.
The AA backed promises means virtually nothing, read into it and you will see it is just hiding behind a large name.
All Sonny Adam cars have one key (in their words) so factor this into the price if it does or you potentially will have a large bill for a replacement.
Thoroughly check all what they have allegedly done prior to sale as they don’t provide any information on presale checks done.
Sonny Adam cars seem to be advertised with service history however for some reason the ONE oil change they do unbelievably can be classed as service history so unless you want to lose a large amount of money on the devaluation of the car make sure you have all the documentation before you agree to buy.
As with a lot of dealers the after sales communication is very bad, once they have your money that’s it!
All their cars are squeezed in on their site and two other customers there at the time, what they came to view was mysteriously in the workshop.
All in all avoid and use a reputable main dealer or you’ll potentially be counting the cost

I was tempted to give 3 stars, mainly due to the positive and polite communication from the staff I spoke with.

However, given the main purpose is to receive a car at a fair price and service it remains at 2 stars. Via Car Guru I had found a car at Sonny Adam and needed to have it delivered to NE England, I was paying £370 for delivery. There seemed to be an issue with securing a driver/delivery, however it was organised only to be cancelled the day before delivery. It was, according to the dealership staff, a medical emergency. No other driver or service appeared to be available and so no alternative delivery date could be given. Reluctantly I had to cancel the order and after several days received a full refund.

I look at this experience as a waste of time and unfortunate. Online checking of vehicles for sale is a starting point but from this I think I will go back to visiting local dealerships and deal face to face.

Brought a car from them over 7weeks ago delivered to me late at night due to different reasons had no parcel shelf no owners manual they said they would send these to us still not received them I know you cam buy manual which is not expensive but parcel shelf is and they promised to send a new one so their after care needs looking at

I bought a Ford Focus FN18FZT from Sonny Adam in February. After 15 days with the car I broke down on the motorway, had work done under warranty and had to pay out of my own pocket for a tow, rental car etc.

A few weeks later I broke down AGAIN on the motorway as the turbo had gone. The car was in huge clouds of smoke. Sonny Adam took the car back for repair but still had to pay out of my own pocket for tows etc.

Up to this point the service from Sonny Adam was decent although there were so many red flags. Even the courtesy car they gave me was falling apart - horn didn’t work, bulbs out etc.

I eventually returned the car for a refund as the turbo issues continued even after they said they had fixed it. The car was not drivable and would go into limp mode constantly.

Taking the car back for a refund was a horrific experience. When I pulled up the car was in smoke. After driving 2 hours we got there and Ray was rude, arrogant and disgustingly ignorant. No apology for everything we have been through, didn’t even say goodbye as we walked out.

NEVER buy from these people… and don’t trust all the 5 star reviews that they probably write themselves. I may have got unlucky but from what I can see there’s countless people who have had similar experiences. Ford Focus FN18FZT is unsafe and not roadworthy, but still I have no doubt it will be back on their website in a few days.

Witness one of there cars advertised online (black audi A3 ET66 KUF ) driven in a dangerous manner on the A10 Enfield. Id think twice before buying a car from them.

Ray was a great salesman! I couldn’t of asker for anything more. He kept me up to date, he made sure the purchase was easy for me, if i had any questions he was happy to answer and the car was in the great condition thank you so much!

Anis and Omar were very helpful. Would recommend them again.

I just bought a car online, honestly I was so apprehensive about the whole process but Omar, Anna and Ray have been an absolute godsend. They explained without judgment every step of the process and instilled confidence in me from the initial conversation. They made my experience and I couldn’t recommend them highly enough. There was exceptional communication and rapport throughout and a seamless transaction which could have been problematic. Open and honest approach makes it refreshing from previous experiences. Couldn’t fault them and if I need a car in the future I would be going back.

I can recommend this place. Oma was very helpful with all my questions and explanations to check the car. And I have bought the car from them. Happy with the service.

I had a good experience, an amazing staff and very friendly, top service from Anis 👌 thank you very much ✌️

Anys, very nice guy helped me though everything. Very fast process and a very kind hearted man. Very kind and thoughtful. Thank you a lot! I am gonna really enjoy driving my new car