SonnyAdam LTD Reviews 

They were very helpful and quick with the service. Vehicle was in mint condition and I’m very happy.

Highly recommended

Very good experıence wıth thıs company ,helpfull stuff

Easy to sort things out, it would have been useful to have been advised what I needed to bring with me in terms of docs and ID etc. everyone was very polite and friendly

Staff very helpful and assuring

All the staff i encountered were polite and assuring about car and they were able and willing to sort out small concerns I had to please me. I appreciated that very much. In fact, they even delivered the car to my house as the time taken between reserve and purchase took a bit more time than expected. Thanks all at the dealership.

I purchased my new car and part exchanged today, and I couldn’t be happier! The entire experience was smooth and completely stress-free from start to finish. The staff were super friendly, professional, and made sure I found exactly what I wanted. A special thank you to Mert who went above and beyond. The car is in perfect condition and drives beautifully. I really appreciate the transparency and outstanding customer service. I felt well looked after throughout the whole process. Highly recommend to anyone looking for a great car and experience !

Our experience with this company began very well;
having identified a Volvo V40 on the website in seemingly good condition and mileage, we registered interest. A few minutes later we received a call from a nice guy who sorted a deposit, payment and then arranged for the car to be delivered the next day (new years eve), on a truck! We were very happy; if only we knew what misery we were in for.
Immediately, several worrying discoveries. Firstly, a slow puncture on a back tire. Then an engine warning light, and significant lack of power when accelerating. Lastly, an oil leak coming from under the gear box.
We arranged for the car to go back to the dealer, but no pick up, I had to drive the car back to Hereford myself. When handing the keys over to the person in the office they looked disinterested, non-apologetic, and just chatted with his mate. Its funny how the customer service evaporates as soon as they take £7k off you.
2 full months later, and many many phone calls to the dealer, we get our car back. It arrives in worse condition, having been driven down by what we guessed was an employee (seemed more like a mate of one of the mechanics). The car turned up making an extremely unhealthy, loud noise. The guy basically told me that he wouldn't accept the car like this if I were him, so he drove it back to the dealer.
A repeat of the above then followed, with constant excuses and promises of reimbursement that never materialised. When we did get the car back it was driveable, however it arrived back just in time for the 3 month warranty to have expired.
It was fine for a few months , but then more things started going wrong. First the bottom tray cover started to disintegrate, then the starter motor seized. Following a visit to a Volvo dealer, we discovered the were countless items under the bonnet that had been botched back together and fitted with temporary measures to make the car seem ok on the surface, but a few weeks later cause extensive repairs.
As i write this, I am sat in a cafe waiting for the most recent issue to be fixed; a new catalytic converter to be fitted which has cost us £1,600. This is just one example of a constant stream of issues with this vehicle. Clearly, the car has been made to appear in good condition, to trick unsuspecting buyers. We feel incredibly taken advantage of. In total we have spent far above what we paid for the car in just over 18 months. What's worse is the shocking customer service that started as soon as we had handed over a large sum of money. PLEASE PLEASE DO NOT GIVE THESE CROOKS ANY OF YOUR BUSINESS. You will regret it.

I paid this company £12000 for a car it had engine problems within the 1st month after getting it towed back to their garage at a cost of £300 the owner assured me they’d fixed and checked everything their mechanic looked a bit worried as the owner explained this. I got the AA hpi check before I purchased it all clear! After 20000 miles it had another engine problem I took it to a mechanic and was told the engine wasn’t the original and it had major repairs done and probably why there was so much issues this company blatantly knew about the repairs to the car before they sold it and lied.

From start to finish, my experience at SonnyAdam was exceptional. The staff were friendly, attentive, and genuinely cared about making the process smooth. What impressed me most was that the manager personally came out to greet me and made sure everything went perfectly—something you don’t see often anymore. The whole team worked together to create a stress-free and positive experience. I left not only with a great car but also with confidence that I chose the right dealership. Five stars all the way!!!💫

The people are so frindly and helpfull.i recomend thet if you willing to buy a car go to sonny adam first before you try anywhere alse....tks guys for helping me to buy my lovely new car...❤️❤️❤️❤️❤️❤️

Great service!

Shambolic customer service. Nearly two weeks after arranging finance not a single update on collection date. When I rang them, all I got was lousy excuses. Car in inspection and preparation for a week, then waiting for parts to arrive. Each time delayed further and further. Why FFS advertising car for sale if not ready at all? Avoid

On 13/08/2025 I purchased Ford Focus Titanium attracted by the claim that the price is 1500 lower than the market average.

Well, the place is in middle of nowhere so Uber costs about £50 to come there from central London (£120 for Black cab). There is relaxed atmosphere of souq on place so sellers are friendly smiling to you and offer to do anything you want but gladly reap you off if feel slightest weakness from your side.

The car, presumably ready to be driven away, did not have boot cover inside so neighbouring car was stripped of it to replace missing mine.
Oil life indicator was not reset so car was complaining. They have reset it on request but now I am thinking if they did anything to it and if the oil was indeed replaced.

After driving car away, I have identified that the air conditioning unit is not working. I have returned back so they tried to fix it but were unsuccessful. It was end of the working day, so I had a choice to request money back or drive faulty car away. They promised to reimburse me the reasonable price of local repairs or come to my place and drive the car away if the price is not satisfactory.

Bearing in mind the difficulties in coming there, I exhibited a weakness and drive away, requesting repairs from my local Halfords shop. As one may expect now, the Halfords quote for repairs was too high for them, so I was requested to drive car back for them attempting to repair the car again. No memory of verbal promise to come and pick car up – I need to drive it back and bare all costs associated with this.

I still have the car, though thinking of returning it back as have no trust in the company at all. You should decide yourself if promised bargain worth the nerves and efforts spent to achieve it. And always take any promise of future help or future benefits from the company representative in written.

After writing review and complaining, I got money spent on fixing air conditioning reimbursed and apologetic call from the managment, claiming that all issues are from rough employee.

I feel almost vindicating thouth feel indeed like barganing at a souq. At least they are not hopless and care about their public profile. As the car is hopefully a bargain, hope things with them get better in a future.

Whoever picks up the call has no clue about the car. We have a few routine questions and were ready to put down the deposit. The Adminitsrator said they would get back to me. In the meantime they sold the car to someone else even though I was very clear on the phone I am ready to make the payment now.

I get that mistakes happen but atleast a decent apology and not just excuses would be appreciated. Why do we now live in a place where decent customer service does not exist.

I purchased a Hyundai i10 exactly one year ago August 2024. Nice little car at a good price for the low milage, or so I thought. I know nothing about cars, it looked clean, tidy, the engine from what I could see looked clean. After a couple of months, I noticed in the join between panels at the back of the car some extra paint in the gap between panels and I thought, this has had a knock at some stage and was probably the reason the rear washer jet wasn't working. Ignore that I thought I will get that fixed. Then a month ago I noticed an oil leak and put it into my local garage, who on a quick look diagnosed a gasket seal had gone. When they started to take the engine apart, they notice that oil was coming from the head gasket. When they look the top of the engine off, it had had a head gasket before and whoever had done it had sheared off one of the main bolts and put some black sealing stuff around the bolt to keep it in place, the other bolts were only just screwed down enough to hold the top in place and there were some other nuts and bolts missing. To cut a long story, the engine in knackered and I am now waiting to get a replacement engine at a reasonable price. A economic car is turning out to be an expensive car, after only a years use. I don't know where this company got this car from, but they should investigate and do in depth checks before they sell to unsuspecting buyers like myself.

I put a deposit for car, waitted a long time a part to arrive. I was told the car is ready for collection , went there to be told the car is not fit for purpose instead showing me more expensive car. I have been ringing for weeks to get my deposit back still not refunded.

I reserved a car via AutoTrader and called the dealership on the morning of my visit to confirm everything was in place, as I had over a 2 hour journey ahead. I was told everything was ready and good to go.

When I arrived at the agreed time, I was told the car was at another location but would be brought over within 25 minutes. Not ideal, but I gave them the benefit of the doubt. After 25 minutes with no sign of the car, I was told a small part was missing - “nothing to worry about, it’s a five-minute job, the car will be here in 20 minutes.”

Another 25 minutes later, still no car. When I asked what was going on, I got vague and contradictory answers: “nothing major,” “not sure,” “it’ll just be a bit longer.” After another 20 minutes, someone told me, “The problem with Jeeps is the electrics - they’re tricky,” as if that explained everything!

In the end, I never even saw the car. Over an hour of waiting and being strung along with excuses. Completely unprofessional. I felt like I was being lied to from the moment I arrived. One staff member even claimed they were the third biggest car sales operation in the South of England… yeah right.

Avoid at all costs.

Avoid at All Costs – Worst Experience with a Car Dealer

I purchased a vehicle from this dealership in January 2025 — a Hyundai Tucson with Reg FV17UJS — I noticed the car began having issues pretty soon after purchase. It was drinking oil and coolant at an alarming rate, and I contacted the dealership immediately. I took it back in week 5, and 6 and although they topped up the oil twice in just two weeks, they claimed there was “nothing wrong” with it and insisted there were no faults with the car.
I had to drive to the dealership 1.5hrs away 2 times to get it diagnosed and fixed. Both times I was sat waiting around at reception much longer than I should have been. I also had a dash cam on the car and for long periods of time my car was left with no one checking or fixing it, whilst I waited. They also drove my car whilst on the phone, and spoke about issues with the steering which they were going to hide from me (all on dash cam) .They failed to fix any of the faults with the car. I said I want to return the car but I gave them a second chance when they offered a courtesy car, which turned out to be a tiny 3-door 1-litre car that was completely unfit for my work. It was uncomfortable, unstable on the road, and had a serious steering fault — the steering wheel had to be turned left just to drive straight. Completely unsafe.

Communication throughout was terrible. They kept my car for over 3 weeks and I had to constantly chase them for updates. They eventually stopped communicating all together, I eventually got back in contact with them, after sending a physical letter and threatening legal action. And they still failed to diagnose the issue after 3 weeks, saying they are still looking in to it. The only reason they finally agreed to a refund was after I formally rejected the vehicle and said I would take legal action. But they said it was out of ‘goodwill’ Even then, they refused to refund the warranty I purchased through them and deducted £1,000 from my refund — all while continuing to deny anything was wrong with the car. I had to go through Trading standards and I knew my rights.

To top it all off, they wasted my entire day on collection. They originally said that I had to return the courtesy car which I refused, eventually they agreed to come and pick it up. They said they’d come at 1pm, then changed to 3pm, and finally turned up around 5pm. They then only transferred £5,000, saying that’s all they could do at the time. and asking for the keys to the courtesy car, I refused to give them the car till I received all my money. I had to wait another hour to get the remaining money.

They claim to be offering “good customer service” but my experience was the opposite: poor communication, lack of accountability, and no transparency. I was left out of pocket from insurance, car tax, postage, and travel expenses because of their delays and dishonesty.

If you’re considering buying from them — don’t. And if you’re looking at vehicle FV17UJS, beware. This car had serious oil consumption issues that they refused to acknowledge, and they dismissed every concern I raised.

Faisal and Moe was brilliant definitely recommend get the car here

Great help and went over and beyond to get me on my way mahamid is a great asset to the company will use you again