South West Van Lines LLC  Reviews 

I have recently moved from Dallas, Texas to Cleveland Ohio, and choosing South West Van lines turned out to be the right choice. The movers were so prompt, polite, and treated me with respect. The process was easily done online, but when I had a question, I called and a friendly rep helped me through. I highly recommend this company for anyone who has a whole household to move.

The worse moving company possible. They have terrible customer service and communication. We got quoted an extra $1000 than what we initially signed up for with all the same items. Had to ship boxes ourselves to avoid paying that crazy addition. They never provided us update as promised. Never sent the drivers info, never told us updates when they were in transit, and didn’t give a 24-48 hour notice with a time window on when they will drop our items off. They will try to rip you off in price wherever they can. Oh and forgot to mention they lost pieces of furniture!!! Even though we paid thousands of dollars and watch them load everything! They’re definitely stealing so beware.

BEWARE – Price Changed From $2,900 to $6,000 and Our Belongings Are STILL Not Delivered

Our experience with Southwest Van Moving Company has been absolutely unacceptable.

We scheduled our move for June 27, 2026. We were originally quoted approximately $2,900 for our move. Then, only two days before our moving date, everything changed. By the time of the move, we were told the cost would be approximately $6,000 — more than DOUBLE the original quote.

At that point, we were already committed to moving and had very little time or opportunity to find another moving company. We felt like we had no choice but to proceed.

But the nightmare did not end with the price increase.

Our belongings were picked up on June 27, and as of August 30, more than TWO MONTHS LATER, WE STILL HAVE NOT RECEIVED OUR BELONGINGS.

These are our family's household possessions — furniture, clothing, personal belongings, and things our children and family need every day. We have been forced to live without our belongings and spend additional money replacing necessities while we wait.

We trusted this company with practically everything in our home. After charging us thousands of dollars more than we originally expected, the very least we expected was for our belongings to actually be delivered.

We need answers immediately:

• Where are our belongings right now?
• Who currently has possession of them?
• Why have they not been delivered after more than two months?
• What is our confirmed delivery date?
• What compensation or reimbursement will be provided for this excessive delay and the additional expenses we have incurred?

I would strongly caution anyone considering using this company. Get EVERYTHING in writing, especially the price and guaranteed delivery terms. Our experience went from an approximately $2,900 quote to around $6,000, and more than two months after pickup, we are still waiting for our belongings.

This has caused our family an enormous amount of stress, inconvenience, and additional expense.

Southwest Van Moving Company, we want our belongings located and delivered immediately.

Great moving company! The team was professional, fast, and careful with all my belongings. Everything went smoothly.

I booked my move through a broker (what I found to late unfortunately), so the process wasn't perfect in the beginning. But once Southwest Van Lines showed up, everything went incredibly smoothly. The crew was efficient, professional, and treated all of my belongings with personal care. They packed everything carefully and loaded their truck perfectly. I'm very happy with their service and would definitely recommend them.

Each piece of furniture was very carefully packed and wrapped, each box, each drawer and box, everything was numbered, Forman was very nice. The delivery was surprisingly earlier than the contract stated, so I'm very grateful. The guys did a great job. I left a good tip and am very glad I ordered moving from this company. I recommend everyone contact them, they'll get everything done on time and on time.

This is a little long, but it’s important you read this before considering business with this company, if somehow you missed/ignored all the other bad reviews. Note how they don’t have any Google reviews.

While I was deployed, my 8 month pregnant wife along with our parents moved everything into two storage units, and contacted SouthwestVanLines to move our stuff from Florida to Arizona. We sent them pictures of the storage units and they quoted us $3,200 to load our stuff up, drive it to Arizona and unload it.

We went through with them and paid a down payment. We were told if the storage units were ready by May 26th or 27th, they would have our belongings to us June 3rd, max June 4th (2026). So we made that work. A few days before May 26th, they told us the moving truck they planned on using wasn’t available, so we’d have to pay more. That made the new price $6,444.95. It was too close to moving to go with anyone else, and again we had already made a down payment.

Moving day comes, and they say they need to use more of the truck, and charge us $900 for boxes. Our new total, the day before we start our drive to Arizona, was now a few dollars short of $10,000. Which again we paid, because what else would we do.

June, 3rd, 4th, 5th all come and go, and most of our stuff arrives on June 10th. Our couches had mold on them for some of the pieces actually delivered. We had stuff from two other families, that SVL had no interest in, but we were able to track one of them down and mail them their stuff.

The guy that delivered our household goods, paid two people from Facebook marketplace to help him unload them. I asked him where my ($10k+ in) Snap-On toolboxes were and he said he forgot them, and actually promised we’d have them by the end of the next week.

To nobodies surprise, they did not come next week. It took an entire month for them to come. He arrived at 9:30 PM, by himself with my toolboxes fallen over on the floor. When asked what happened he said it’s the second time it’s happened. And now one of them is severely damaged and I cannot lock it anymore.

SouthwestVanLines, at every turn took no responsibility and said not to blame the company, they outsource for their deliveries. The people doing the thing you paid SVL to do, do not work for them, and do not separate your stuff from other people’s in the back of their trucks. They will make false promises, and by the time you find out about them, it’s more than likely too late. Save yourself the stress, and save money, by going with someone else.

-They offered me $100 for damages.

-Edit in response to their reply if you’re interested in the lies in the response:

In response to them saying I never gave them the chance or told them we had been given other people’s things, they were told on the phone and via email.
“ That is very relieving thank you! We are also finding someone else’s stuff along with ours as well. Their wedding pictures and some other things.” emailed on June 11th 2026.

In response to them saying what was in the storage unit wasn’t accurate reflected in what was told to them:
They were sent pictures of both storage units.

In response to them saying they take accountability, this is in an email from them when I complained about being lied to.
“ We respectfully ask that you not judge your overall experience with our company based solely on your interactions with the third-party contractor engaged to assist with the delivery process.” -June 11th 2026.

I recently moved from Florida to New York and was honestly pretty nervous about the whole process. An interstate move is stressful enough without having to worry about whether your belongings are going to make it safely and whether everything will go as planned.

I’m really happy with how everything turned out. Andrew and Egor with were kind, helpful, and easy to communicate with, and my belongings arrived in good shape. I especially appreciated that when I had questions, I was able to actually get answers instead of feeling like I was being passed around.

Moving is never going to be completely stress-free, especially when you’re going from one state to another, but I felt like this company genuinely did their best to make things easier. I’m glad I chose them for my move and would definitely recommend them to anyone planning a long-distance move.

Marcos and Egor are awesome guys! True professionals who made the whole experience easy and stress-free.

Max and Andrey did an amazing job! They were professional, careful, and very efficient throughout the entire move. Everything was handled with great care, and the service exceeded my expectations. I’m very grateful for their hard work. Thank you for the excellent service! Highly recommended!

Worst experience of my life. Stay away!

They quoted me and took my deposit for a $7k move. Then they asked for $22k when they arrived on my move day. I thought it was an SNL kit - mafia level stuff.

The contractors on move day don’t work for Southwest but they were nice.

First let me start by saying DO NOT EVER USE THIS COMPANY. They why and safely are not brokers, but they are they scam you left and right. I was moving from Oregon to Texas. And we had a set price, and we went over with this guy. Multiple times and he said the price would not change. Because we signed the contract. Well then the day they showed up to move our stuff, they wanted to try to charge us6k more than what we sign on the contract and tell us our stuff would not fit in a 26ft truck, but we lived in a 1600 square ft and all he needed a 1076sq ft on the truck. The movers said 90% of the time, this is what happened. And nobody ends up needing their stuff removed because they always end up screwing them on the price. So we end up trying to talk to the guy and told them what was going on. And he said, oh no, let me take care of it this that in the third, no, never did so.We ended up having to go rent a 26 ft truck and hire some guys that we knew to help us load, and we still had half a truck left, and they tried to say, our stuff wouldn't fit in the same size truck. Now they won't give us her deposit back and we're fighting with the bank to get our deposit back as we did not get services. We have text messages and all this proof so we're hoping something happens correctly beause all, they told the bank is that we signed a contract and refused to use them not the whole truth of what really happened. So whatever you do, do not use this company. You will get scammed, left and right, and lied too.

I used a broker, it turns out, who told me that they were the actual moving company when I asked. But that's another review. Southwest van lines showed up on the day we were supposed to move, and we had everything boxed up and ready to go. We were under the impression that they would show up, load a semi-truck, and basically be off to our destination in the next couple of days as we were headed out of town as well. What happened was they showed up in a 24-foot enterprise rental truck, which only fed about half of our stuff and said, no, we actually load this and take it to a warehouse and unload it and load it somewhere else. The first hour and a half consisted of them trying to tell us that the quote that we got for $12,900 was way too low and there were too many heavy objects and it was going to take up a lot more space, even though we did over an hour worth of walkthroughs to get the initial quote. They said it was going to be more likely around $24,000 and were naming off all sorts of additions and stuff that was going to cost a lot more, and doubling the space it was going to take. And what can you do when they're there to move your stuff? During the first hour and a half that we were trying to work out the price, half of their guys were carrying off knickknacks and things out of our different piles and putting them in their personal cars as well to take, which was funny. And when I looked at them, they tried to hide it. That group of guys didn't show up the next day. We put air tags in our boxes and realized both enterprise truckloads went into a gigantic pod that was in the middle of a field behind a grocery store, not a warehouse, and it sat there for basically 10 days. I'm assuming, well, they tried to find an actual trucking service who would take it. They told us our $10,000 dining room table was too heavy to move. They said it was going to cost an extra $600 to move. Okay, that's fine. We need a table and we can't leave it. when we told them, Okay, they went back and started talking Russian to their boss on the phone and came back and said, No, actually it's gonna be tw$2400, which was startling.
When we told them, like, we can get help, we have a bunch of people that can come move it. They said, no, that won't work because we have to unload it at the warehouse and reload it somewhere else, and your guys won't be there. So we agreed to pay $2,400 to move a table.

And he went back and started talking Russian to his boss and came back and said, No, it's gonna be like four or five thousand dollars. I'm trying to be your friend, just leave the table or give it away. And it's like, you guys are almost done with this move in 30 minutes.
And now I'm scrambling to find people to either move it or give it to or sell it to.
So we basically ended up leaving our ten thousand dollar dining room table because they wouldn't move it and having to buy a completely new table at our destination. And what's crazy is, after they left, we actually gave it to some neighbors and moved the whole thing ourselves with teenagers. I think the price on the quote that they kept trying to have us sign probably changed five or six times. And I wouldn't sign it, and they told me as they were finishing up that I needed to sign it, and that if I used a credit card, there would be a 5% charge. (They emailed me a week before and the email specifically said, If you want to use a credit card, please let us know in advance, which I did immediately, but it said nothing beyond the five percent charge). Obviously, they want cash or a cashier's check because they know you're getting ripped off and they don't want you to charge it back. So that was a problem as well. Overall total nightmare of a situation. We ended up at our destination for at least ten days sleeping on the floor, hounding them about when they were going to deliver our stuff and they kept changing prices. And each person said they had to check with somebody else who had to check with somebody else, and nobody knew anything.

Max and his team did a great job! Thanks, Southwest Van Lines! 😊

We hired Southwest Van Lines for our move from Austin to Orlando. Everything was packed carefully and delivered on schedule.
Thank you Max and Anthony

First I got stuck with this company because I was stupid and used a moving broker...but that's another review! They showed up and decided their truck was too big for my neighborhood even though traffic was driving by the other side of the truck and the driver was already in place to start unloading. Then they decide they are going to hold my household goods hostage until I pay them another $1053 for a shuttle move, even though the driver was already were he could start unloading and made the decision unilaterally to leave. So when they came back I called the police for a police report because this is obviously going to court. When the police showed up, the driver told the two poor workers he hired to hide in the truck and say nothing! This place must obviously place false reviews. Oh, and when they picked my stuff up in Houston, they just started loading the furniture and boxes without me bing there to check everything off. Funny enough, stuff went missing. This company is dishonest and if you decide to use them after this review...you deserve what you get.

Cool Service ! professional team !Thank you Southwest !

NEVER AGAIN!! They made my move an absolutely terrible experience.
I would absolutely never recommend this moving company. They are shady and use different means to extract money from you through the process. They aren't transparent about the process at all and would often tell you what you need to hear in order to move on.
These guys were assigned to me through a broker, and it was just a terrible experience all through - mismatching contracts between the two, and hidden fees at pickup and delivery that weren't brought up before. They gave me the impression my things would be delivered on a specific date, but it wasn't. They made me pay hundreds of dollars more at delivery because they brought a truck that was the size of two semis and it couldn't fit in our parking lot. Instead of bringing the things in a regular sized moving truck which would've fit, they made it my problem to pay for the "long distance carry".
If you must use this company, I'd recommend getting a lawyer and reading through every single line of the contract. They hide things there and just gloss over it claiming that everything is "standard".

EJ and his crew at south west van lines was Amazing and went above and beyond any expectations and will be using the again .EJ was Amazing.