spacetalkwatch.com Reviews 

This watch does not work!!!! Do NOT buy it!!!!
It freezes it texts slow and it is not reliable as a safety option for my child. It is a complete waste of money and the customer service is disgraceful.

I wish I could give this product zero stars. I strongly recommend avoiding it.

The setup process is not user-friendly, and the customer support is very poor. There is no phone number to call — the only option is to email them. If you don’t respond within 2–3 hours, they close your support case.

I also can’t even delete my account, which makes me very concerned about what happens to our personal information!!!

Hiden my card details and sim plan. Charged for another year. Good i had proof receipt from last year. Than refused to remove any outstanding payment and card details. Had go bank block any acces from their side to acces my card. Than they offered to close plan and refund the money and end of the day they locked my childs watch and asking 40 £ to unlock it . When i purchased watch no where was mentioned about any hiden fees.

DO NOT EVER PURCHASE!
If I could give zero stars I would. I have had a useless paperweight going on 4 weeks now and I am convinced this company is a complete scam. Their customer service is useless, and feed you false information continuously. Absolutely horrific service, deplorable service.

Bought a strap and they refused to let me return it when it was the wrong one pretended a parcel was on its way to my
House to return it. Automated AI replies. Can’t get through to humans to resolve issues. Glad it was only a strap and not the actual watch. I’ve gone with a different watch now after my experience. The app is also incredibly inaccurate and slow.

This watch doesn't work as it is advertised. This company has the worst customer service i have ever experienced.

I received another unsolicited text message from this company, I don't have an account with this company, I never have!, I spend 12 hours previously trying to sort out this problem with the completely inept support staff (all 5 of them). It's obvious that this company does not know what they are doing. First text was from spacetalk mobile, which I blocked, this text came from spacetalk.

Our experience with Spacetalk has been incredibly frustrating from the start.

The watch had ongoing glitches almost immediately. Every time I contacted support, I would first receive responses from an AI agent, then be passed between five or six different customer service representatives. I found myself repeating the same issues over and over, with no resolution.

It took nearly a year before they finally asked us to send the watch back. It wasn’t replaced, and no clear explanation was given about what had caused the fault before it was returned to us.

We then experienced ongoing issues with their SIM plan and service, which ultimately led us to switch providers. To do that, we were charged an $80 disconnection fee. Now we’ve discovered an additional monthly charge of $7.99.

After more than two years of ongoing issues, poor communication, and unexpected costs, I feel compelled to share my experience so other families can make an informed decision before purchasing.

Bought this as a kids’ safety watch and it failed after just 3 days of normal use. The issue wasn’t the strap—the actual watch body where the strap connects broke, making it unusable.

Customer support was disappointing. Despite explaining it was a gift (so no receipt), I was passed between multiple agents, given repeated responses, and ultimately told I would need to pay for a repair. At one point the case was even closed while still unresolved.

For a product designed for children, I would expect far better durability and support. Based on this experience, I wouldn’t recommend it.

Unreliable product at all.

Consistently poor customer service.

Go for anything else but them for remaining in contact with your kid.

I wish I hadn't had spent hundreds of dollars on their adve ture 2 and loop watches and phone plans.

Going over to other options.

Great to have watch for my 8 yr old that can send messages, plus calls he loves it...no doubt it fiddly to set up and could be more intuitive, but once its sorted the controls in the app mean we can restrict features during school time, plus all the family are now connected together, allowing me to have oversight of location of not only the kids but the folks too...

Was given the watch second hand by someone who was unhappy with the user experience. I wasn’t too fussed as only intended to use very occasionally when at big events with the kids. But I was unable to pair the watch with the app which made it unusable - customer service was totally useless and were unable to resolve the problem. Multiple automated emails saying they would close my ticket because they hadn’t heard from me, when I was waiting to hear back from THEM! Then when I asked for a refund for the SIM plan because the watch didn’t work they wouldn’t give me one which is just a joke

Horrible customer service. Blocked my email after they couldn't solve the issue. New app wiped everything and instead of solving it professionally, it's all too hard so like the current culture it just gets brushed to the side. Soon your watch will be obsolete.

This is the worst device I have ever purchased! Do not buy,go else where! You can not get into anyone from customer service only AI generated replies. Watch would not sync,does not show daughter location if she presses SOS.Wont allow me update her space zone or people and not one person from customer service will make contact. I am going to consumers affair for a refund if possible.

If I could give zero stars I would,
If you are in the UK do not buy this watch. The pin we were given and watch number sis not correlate or work with the downloads therefore we could not set this watch up, after a back and forth with an AI (be warned this is an Australian company so you talk to customer service there as there seems to be none here) I decided I wanted to sent the watch back. I was told a returns package was sent on 26th December, still nothing and it’s Feb, there has been multiple back and forth emails telling me my case is being reviewed but never any solid reason as to why I cannot return my watch. I flagged with my bank who have refunded me for now but unless the company come back with a reason why I should not get refund from my bank all should be ok hopefully, however I have to wait three months until I know I can keep my money, meanwhile I still have a watch I do not want and does not work!! Terrible company and customer service.

Avoid this company.

I requested a return and refund two weeks after purchase due to serious technical faults: no connection + the watch repeatedly notified me it had left the house at 23:30 while we were all asleep. It never left the property. Completely unreliable.

What followed has been three months (and still ongoing) of exhausting back-and-forth. I am now 42 emails in. Different staff reply each time, new threads get started, and the same information is repeatedly requested. It feels like deliberate delay rather than genuine support.

If you’re in the U.K., contact your bank early.

This has been unnecessarily stressful and deeply disappointing. Exhausting.!

UPDATE 13/2/26: We reached 47 emails, and I was STILL being ignored. But I WON! I won the dispute with my bank and received ALL my money back. 3 months of turmoil and torture. How can this company and their staff rest knowing how they treat people!?

I bought an adventurer 2 for my 10 year old, as a way for him to have a smartwatch and keep in touch with my wife and me. The setup process, from using the app to pairing the watch, was absurdly complicated and unintuitive. Seriously, it feels like the entire process was maliciously designed to be frustrating and difficult. But the worst thing is the support service; there is no real-time support, only emails. This has resulted in back and forths spanning many days, without any resolution. I find it astonishing that a tech company in 2026 doesn't have real-time support. I'm bitterly disappointed with the product, and will strenuously advise anybody who asks to steer well clear and choose an alternative.

Consistent issues with location not updating. Customer service is appalling- they just keep giving the same troubleshooting step to restart, update software etc and ignore when you say you did their steps and it still doesn’t work.
Still waiting on a response after over 10 emails.
Update: 9 Feb 2026 - I have given you the information and it is all on your system under the ticket with my email so your response is not accurate and I note I still haven’t had a response.

Location never correct, customer service was terrible,

Appalling customer service. Watch never worked correctly and I wanted to return for a refund. Keep getting ignored by customer services or the conversation starts from the start again.
Wish I never had of bought the watch.

I am in daily contact with customer services who are still ignoring my requests for a return and the complaints process. instead, I am being fobbed off with "we understand your frustration, I have chased this up with the relevant team". The whole company seems to be a scam