Great price and fast delivery,
Part did the job too !!

100% top quality service

Really bad communication, two or three word responses to questions. Had a product available for sale on your website but after ordering you told me that it was discontinued. Went with a different model and have been over a week waiting for the refund. Gave me a delivery date that was completely wrong. Issued the invoice for the original product, not the one I'm actually getting.

Update:
I have now been well over a month waiting for my refund. I have provided all required infromation twice, I cannot get them on the phone and my emails are being ignored. Stay away from these guys if you have any other options.

Prompt service

I am not happy with the service I receive from spare direct I palace 2 order with spares direct I haven't receive my delivery I place on the 03/09/2025 and there keep sending the same tracking number for the order I place on 09/09/2025, I am nearly out of pocket over £7000.00.
I not received my full delivery I place on the on the 9/9/25 I received 16 t3r not the full order.
I totally not happy with service I

Amazing service, despite being in a different country!

Needed a new boiler - working with our preferred engineer decided on a boiler. Spent some time doing online research, and found that prices wildly varied for the same hardware.

Found Spares Direct, and the price point wasnt the cheapest, but had decent reviews. E-mailed their team to advise what i was looking for and to confirm that all would be good.

A week after ordering, a pallet turned up with the boiler, and all the accessories - all perfectly packaged.

Our gas engineer registered the boiler warranty without any issue.

Will definitely use again!

Obscure old boiler photo cell. You guys had it. Ordered Sunday. Here on Wednesday. Engineer fitting tomorrow. Thank you.

Placed an order on 13/08, wasn’t even shipped until 19/08, promised 48 hour delivery, didn’t arrive until 27/08. At which point our client had given up and gone elsewhere meaning we no longer had any use for the order
Still waiting on refund with no response from the company
Avoid at all costs

This company is probably very good but there carrier is rubbish, failing to deliver on dates promised, I would suggest using another carrier to protect you reputation, the product that I ordered is still overdue.

Great service
Clear information on website
Price was good and no hidden charges.
Fast delivery which was brilliant.

Originally sent a review as we received the part 10 days late after paying quick delivery. Had to order from somewhere else. Sent four emails and on the final email. They have now refunded our fast delivery money of £20. Many thanks to them.

Ordered a part on the 23rd June. Received the wrong part weeks later. Then received the same wrong part again. Trying to get the right part but it's now the 27th July. Nice people on the phone but this is ridiculous at this stage. 73 year old woman without hot water for over a month as a simple parts order seems to be too difficult to get right.

Very helpful

Promt delivery. Competitive prices .accurately describe.
Ive had several purchases from spares direct .never had a problem.

Great service

Easy to navigate website, excellent prices and very fast delivery.
All round a very pleasant experience, thank you.

Ordered BAXI boiler at great price & free delivery. I needed to hold the delivery date for a week so I could be on site for its arrival which was arranged with no issues what so ever. Very helpful team and I can recommend them 100%. I already have been in contact with them to order more materials.