Excellent service very good prices

I had an awful experience with Spares Direct. I purchased a product, but it turned out that the product information on their website was incorrect. When I contacted them, they asked if I wanted a refund, which I confirmed. However, I have still not received my refund to this day.（over 2 month）

I’ve had to spend so much time and effort trying to resolve this issue, and now I’m having to involve my bank and even seek legal assistance. This entire situation has been a nightmare, and I truly hope no one else has to go through what I’ve experienced.

Protect your Money and Stay away from this company!

Very easy to order online and checkout. Order arrived quickly and very happy with my purchase of T3 programable room thermostat

Great value and service. Will defo use again.

Had excellent service from spares direct and delivered on time with competitive prices to me A1 service

Fantastic price superb rapid delivery would definitely continue to use in the future.

Received in good time.

The part was good, as described a perfect replacement. Ordering was easy, postage was expensive at £10 for such a small part, however the service was 48hours so I went ahead as I needed the part to get the boiler going. I feel let down as the part did not arrive for over a week. This made the delivery service ridiculous as it would have arrived quicker by Royal Mail at a fraction of the delivery charged. I would order more parts if delivery was better.

Great range of products Very fast delivery. Will definitely use again

Very nice and helpful had my order sitting ready for me thank you

Very professional and quickly responded to my questions that I asked.

Excellent service, super fast delivery, great price

correct part, delivery was a bit slow.

I ordered an item for a competitive price only to find my engineer gave me the wrong product number. I had to return a perfectly good item back. The returns system needed some intervention by Ryan at Spares Direct. He was totally reliable and efficient. Will definitely use them again. You discover what the service level is like when find you need it. I'm pleased to say it was excellent here

Kept up to date on my order. Took a couple of days to arrive but was informed of that. Delivered by DHL, and well packaged.
The items were genuine Riello spare parts and the cheapest I could find on the internet.
Job done everything back working again thank you.

Easy web site to navigate very competitive prices quick delivery and excellent feedback and communication

The products are good and not expensive. You can communicate with the company directly which is really helpful as the courier messed up the delivery but the staff were on to it.

Despite communicating with the company prior to ordering and receiving written confirmation that they could fulfill my order to commence a job they failed to deliver on time. This caused additional labour cost and a delay in commencing the job. I constantly had to chase via wattsapp and telephone to find where my order was and was given conflicting information and no means of tracking. Apologies were given with an explanation that it was a public holiday in the uk on the Monday which slowed dispatch and delivery. But this was not the case it was just not sent in time for the date the company assured me they could.

Additional:
The response from Spares Direct states again about a public holiday! There was no public holiday at all in England or Northern Ireland. The fact is despite giving assurances the items were not shipped in time.
No public holiday in the United Kingdom or Northern Ireland on the 3rd June.