Sparks Warehouse Reviews 7.690

One unit was defective but was replaced immediately upon me making the seller aware and its replacement arrived very quickly.
Overall a very sterling service.

Great selection of products, well priced and reasonably quick delivery!

I was not told the bulbs were not in stock. After waiting until the informed date for delivery had passed, I enquired what had happened to my order. Apparently the suppliers hadn't sent them and my request for a refund was ignored.
Why give a delivery date when the items were not even in the building.
Nothing wrong with the bulbs when they finally showed up.

Excellent , they were really informative on the phone ,would really rate you a 5 star

The parts were easy to order at a good price. There was a delay in delivery but once the issue was flagged, the parts were delivered promptly.

Got the product wanted at a reasonable price and delivered in reasonable time. Would buy from Sparks again

I ordered very simply X2 bulbs,
I expected they would take a few days to arrive, I ordered them on the 23-10-24
And received them today (4-11-24).
I didn't even see a tracking number for the whole first week.

Ordering was easy. Came in a reasonable time frame. Quality of the goods were very good, quite impressed. Prices were brilliant. Would recomend this company.

Worst customer service ever, nearly 3 weeks since order and still not dispatched. Called twice and it's still not dispatched and you ask for a review. Avoid this company as they are not interested.

Package took 3wks from order to delivery but that’s Royal Mail for you. Parcel was extremely well packaged

I have as yet to receive my goods. I have received no delivery notification, no date of despatch, and no details of carrier. My order was placed on 19th October and payment taken immediately from my credit card. Very poor service. I was about to ring them when this review arrived. Think twice before you use this company.

Looks great works well and great value for money,highly recommend.

Great service there when you need them thank you.

Terrible experience. Order took ages to arrive, they didn't answer the phone or haven't yet replied to my email.
Despatch was supposed to be 2-3 days. Order took a week!
Wouldn't trust them again

Wish I'd read the real reviews before ordering from this company.
Sent faulty fan extractor, been ignored since I contacted them regarding refund.
Unprofessional
company.
I suggest you read the real Google reviews

Ordered pack of two lights so delighted ordered another two. Love the products and are great value for money.

Very pleased with product. As described, well packaged and delivered when stated.

Quick delivery BUT poor customer service and poor returns - still awaiting refund after 1 month.

Product as described, prompt delivery, delighted.

• Ordered parts on 18th Aug. 2024, wrong parts arrived.
• Phoned company and was told actual parts shown on website weren't available.
• Requested refund and was sent FREEPOST address for return of parts which were sent back on 28th Aug. 2024.
• Several phone calls later, refund eventually made on 8th Oct. 2024!

Pros
• FREEPOST address was provided for return
• Refund was eventually received

Cons
• Parts should not be listed that are unavailable
• Customer should be informed before sending alternatives
• Frustrating waste of time repeatedly phoning to chase for refund
• Once goods returned refund should be processed in a reasonable time

Sadly, overall poor customer experience.