During evaluation of my car, Spinny staff had caused a minor accident cuaisng the rear of my vehicle to be dented. Later, on phone they offered Rs 8.8 L for my car. The customer service team also stat... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The customer service provided by Monika from Spinny team was good, as she helped us in resolving the issues due to some faults happened by Spinny when they sold us the car. Though the solution was no... Toon meer
Bedrijf heeft geantwoord
At the time of delivery, you naturally feel super excited because the car’s condition is genuinely top notch. The customer support is also decent if you have any doubts, they respond properly without... Toon meer
Bedrijf heeft geantwoord
Prolonged and unacceptable delay in the delivery of my car. The delay was increasing day by day without any clear explanation or committed timeline. Additionally, I have been repeatedly giv... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Spinny is the most trusted way of buying and selling used cars. Choose from over 2000 fully inspected second-hand car models. Select online and book a test drive at your home or at a Spinny Car Hub near you. Get a no-questions-asked 5-day money back guarantee and a free one-year comprehensive service warranty with Assured Resale Value on every Spinny Assured® car.
Contactgegevens
India
- spinny.com
3,7
Gemiddeld
564 reviews
Heeft 68% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Good Support and help from Nishank
1 februari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Subramani, thanks for giving us the opportunity to help out, we’re here if you ever need us again! #SquadSpinny😊
Had some initial delays but after…
Had some initial delays but after escalation it went smoothly and my issue was resolved.
21 februari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Jenny, we are glad to have been able to help you. Thank you for the mention. #SquadSpinny
Nitin is a superstar
Nitin is a superstar , whatever is the issue he is always on top of it and get the updates ASAP. He is an amazing edition to the team. He deserves a raise.
He is genuinely interested is getting your issue resolved. Kudos
20 februari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Sumit, it’s great to hear that you had a positive experience with us. Your appreciation will be shared with Nitin. Feedback like this truly motivates us to keep delivering our best. #SquadSpinny
Monika is wonderful the way she talks…
Monika is wonderful the way she talks and handles case is extremely helpful and exceptional, I really appreciate her availability and calmness.
20 februari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Rahul, it’s great to hear that you had a positive experience with us. Your appreciation will be shared with Monika. Feedback like this truly motivates us to keep delivering our best. #SquadSpinny
The grievance handling by Abhishek from…
The grievance handling by Abhishek from Social media team was prompt and precise.
My advice to the customer support team is to pick calls so that customers do not have to write on social media. Thanks.
20 februari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Abhishek, thank you for your feedback and kind words. We’re glad Abhishek could assist you promptly. Your input means a lot to us, and we remain committed to improving our support experience. #SquadSpinny
Super supportive team
I had an amazing experience when I raised a concern to Spinny team. They keep me updated throughout the process of solving my problem and I was super happy with it. With the kind of response i got from Spinny Team and their Executive Monika. I can Highly rate Spinny for their service specially the service after purchasing a car.
18 februari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Aniket, we are glad to see you are satisfied with the services. Your kind words mean much to Monika and to us. We will be sure to pass on the appreciation. Seeing your satisfaction makes it worth the effort. #SquadSpinny
Great job Mr. Nishant, Spinny Squad
Mr. Nishant helped me a lot to resolve the issues which definitely change my whole prospective about spinny.Thank you Mr. Nishant.
20 februari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Anand, we are happy that we were able to meet your expectations. Your kind words mean much to Nishant and to us. We will be sure to pass on the appreciation. Thank you for making our day! #SquadSpinny
Excellent customer support
20 februari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Shoaib, thanks for the 5-star rating! We're always aiming to excel, and we appreciate you recognizing our efforts. 🚗☺️ #SquadSpinny
Customer interaction and support
20 februari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Neeraj, thank you for the kind words of appreciation. We’re here if you ever need us again! #SquadSpinny😊
Nishank helped me to resolve my query…
Nishank helped me to resolve my query and get my pending amount
19 februari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Surbhit, thanks for giving us the opportunity to help out. We will surely pass on your appreciation to Nishank. We’re here if you ever need us again! #SquadSpinny😊
Review RC transfer
After a frustrating experience with multiple Spinny customer care representatives—where my tickets were opened and closed without resolution—I’m glad that my RC transfer query has finally been resolved.
Special thanks to Mr. Sahil Thakur for providing meaningful information and helping resolve the issue.
29 januari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Devesh, we’re glad to know your issue has been resolved. Thank you for the confirmation! 🙌 Your kind words truly mean a lot to Sahil and the entire team. We’ll be sure to pass on the appreciation. Thank you for making our day!
If you need any further assistance, feel free to reach out anytime. We’re always here to help. #SquadSpinny
Spinny Customer Care worked
Abhishek Singh from Spinny handled my complaint well and got me the refund of Rs 2,000/- in quick time
17 februari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Tushar, thanks for the acknowledgment and giving us an opportunity to help out. Feel free to get back to us if you need any further assistance. #SquadSpinny
Abhishek from social media team picked…
Abhishek from social media team picked up the matter and followed up, with me, however the first and the last experience with SPINNY was not that great, i had to go through the hassles because one if their staff updated incorrect details and SPINNY did not keep up to the promise and commitment even after giving it in writing.
However Abhishek from Social media team did his job very well.
13 februari 2026
Review zonder uitnodiging
I had an issue with my purchased car…
I had an issue with my purchased car from Spinny. I had multiple conversations and some false commitments made by the representative and even the customer support executive is also not willing to understand. After that Monika came into picture after an email sent to the spinny authorities. Monika gave me assurance for making things well and clear. She used her negotiation skills and we both agreed on some amount which is quite satisfactory. At the end every thing went well. Without Monika's understanding about the issues and concerns and her supporting attitude. It can take more time and frustration. She is pretty good in her job. I wish her a very good luck and just want to say thank you very much for helping me.
16 februari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Anupam, thank you for taking the time to share this with us.
We’re glad to know that Monika was able to step in, understand your concerns, and help bring things to a positive resolution. Your appreciation for her professionalism, empathy, and dedication truly means a lot to us.
At Spinny, we’re committed to improving every interaction, and feedback like yours encourages us to keep raising our standards. Wishing you many smooth and happy miles ahead. #SquadSpinny
Monika personally looked into my case…
Monika personally looked into my case and provided constant updates, keep up the good work.
16 februari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Veer, thanks for giving us the opportunity to help out. We will surely pass on your appreciation to Monika. We’re here if you ever need us again! #SquadSpinny
Nishant Dhakreay helped me in resolving…
Nishant Dhakreay helped me in resolving a concern in the initial stage of the process. He is very competitive.
15 februari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Preity, we are glad to see you are satisfied with the services. Your kind words mean much to Nishank and to us. We will be sure to pass on the appreciation. Seeing your satisfaction makes it worth the effort. #SquadSpinny
Abhishek jumped in and did his best to…
Abhishek jumped in and did his best to mitigate the problem.
15 februari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Amit, thanks for giving us the opportunity to help out. We will surely pass on your appreciation to Abhishek. We’re here if you ever need us again! #SquadSpinny😊
Giving 4 stars just because of pro…
Giving 4 stars just because of pro active and accountable nature of Nishank who tried his best to help me with the issue of my car when no other person did. Employees like Nishank are rare to find for a firm and mark it spinny, he deserves a promotion. Additionally Spinny needs to improve a lot especially when it's customer service I would also take a moment to rate Mr Aditya Kaushik as well who did a wonderful job while handing over the car. Spinny management needs to understand the importance of hiring cream layer like Nishank and Aditya Kaushik.
12 februari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Candy, thank you for taking the time to share your detailed feedback. We’re glad to know that Nishank and Aditya provided you with a positive experience, and we truly appreciate your kind words for them. Your concerns regarding service standards have been noted, and we’re continuously working to improve and deliver a better experience for our customers. Squad Spinny
Mr Nishant gives necessary help time to…
Mr Nishant gives necessary help time to time to resolve refund dispute issue
13 februari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Ganesh, thanks for giving us the opportunity to help out. We will surely pass on your appreciation to Nishank. We’re here if you ever need us again! #SquadSpinny
Abhishek from Spinny Social Media, appreciate the efforts
Dear Abhishek, from Social Media team, I am satisfied with the explanation on the situation and way the deal has been concluded. I shall be reviewing the last comment with this renewed satisfaction level. Thank you, Rajib Guharay
12 februari 2026
Review zonder uitnodiging
Antwoord van Spinny
Hi Rajib, we are glad to see you are satisfied with the services. Your kind words mean much to Abhishek and to us. We will be sure to pass on the appreciation. Seeing your satisfaction makes it worth the effort. #SquadSpinny
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