Splend Reviews 

Splend is a great company. Very simple process in the contract no loop holes. Especially Uday was very good. He is very professional, helpful and strongly recommended
Thanks splend for the great service

The Parramatta instore team are amazing. They went above and beyond to help me understand all the details of the contracts. However, be careful of the sales team over at HQ. Especially, this guy who goes by the name Sebastian. If anything goes wrong or if any information was missed by the team they will full on deny and take no responsibility. This Seb bloke got saved by the in store team or else my lawyer would have ended his sales career. Majority of their customers are full time uber drivers and the sales HQ team think they can undermine them by talking big and get away without taking any responsibility.

Shoutout to the whole Parramatta team and especially Emmanuel. He understands true customer service. The HQ sales team should get trained by him. Amazing bloke.

I wouldn't recommend this company for a few reasons:
1. If you finish your "flex own" contract early, you don't get any benefits. You can't even get remaining services like brakes and machined discs after you finalize the contract. I'd tell current customers to use all their services before finalizing the contract!
2. I referred my friend for "flex own" but didn't get the referral bonus because they said I finished my contract before my referral even got their car. I guess I only get the bonus after he gets a car.
3. Customer service is really bad. You always have to wait on the line, even if you have an appointment. Most of the people aren't very polite, except for a few nice guys. Simon is super disrespectful and unhelpful (0 stars for him).
I'd only give 5 stars to Uday. He's really helpful and kind.
5. The insurance process is so slow. I still haven't gotten my excess money after 4 months, and it wasn't even my fault in that accident.

Very happy with the 4 yr contract. And Simon was very helpful in the finalization of the contract .

Arfat went out the extra mile to get me a replacement car after an accident. He ensured the experience was as smooth as possible, even when the Splend office was very busy at that time.

Fast and excellent service

Worst customer service. No apologies for any of my inconvenience. No willingness to help me out with my unfortunate situation. They kept me hostage in the office without returning my keys, even after I said I’ll go get the cash from around the corner to pay for the insurance claim. They didn’t even say sorry.

The smartly make agreement and we stock cannot return car until one year doesn’t matter you make money or no doesn’t matter uber block you or no They don’t care about customers …

Anish is easy to communicate with. ALWAYS goes the extra mile. Very happy with Splend because of Anish

Farhad is very knowledgeable and helpful. He goes extra distance to make me feel at ease.

The absolute worse company to hire a car from. After 4 months of a rent to own contract on a new Electric vehicle Splend started charging kilometres. Pumping the bill from $319 per week to over $1200, which led to my bankruptcy as a Uber driver

a week ago
New
Stay far away from Splend. This is one of the most unprofessional and corner-cutting companies I’ve ever dealt with. Their so-called servicing is an embarrassment — the bare minimum gets done, and they act like changing tyres counts as proper maintenance. If you’re driving a EV, expect premium factory tyres to be ripped off and replaced with the cheapest rubbish they can find, destroying the quiet smooth ride the car is meant to have.

The accounts team is even worse. Stephanie and the braindead Indian lady (you’ll know who I’m talking about when you get her) I dealt with were unbelievably rude, arrogant, and useless. Zero respect, zero professionalism, and zero interest in actually helping customers. Every conversation felt like dealing with people who hate their job and take it out on whoever calls.

And if your payment fails for any reason, they don’t contact you like a normal business — they activate a loud beeping noise in the car while you’re driving like some kind of punishment tactic until you spend hours chasing them to turn it off. Absolutely pathetic way to treat paying customers.

This company seems obsessed with squeezing every dollar out of people while giving the cheapest service possible in return. Poor vehicle care, disgusting customer service, and shady tactics. One star is far too generous

⚠️ Read this before you sign.
On day one everything is perfect — that's why they have so many 5-star reviews (they ask you to leave a review that same day while they watch over your shoulder). The problems start later.
My experience after 3 years:
Buzzer: If your payment is late by hours, they activate an alarm that makes the car unusable. I reviewed the entire contract: there is no clause authorising the buzzer as a debt collection tool. The contract only allows a $40 fee or termination.
Not-at-fault excess: I was hit by another driver, paid the $1,500 excess. They said if they recovered from the at-fault party, they'd refund me. In 2021 they said they recovered nothing. In 2026 they admitted they did recover money — and still didn't refund me the full amount. Claims ignored my emails for over a year.
Phantom charges: They charged me $180 for glass damage 5 months after returning the car, even though their own signed inspection marked EVERYTHING as PASS.
I'm not the only one. Search "Splend" on ProductReview.com.au: 2.3 stars, 70% negative reviews. Read the patterns before signing a 5-year contract.

I do not recommend Splend to anyone out there who’s trying to do Uber Driver at all. Stay away from this company who will rip you off at the earliest chance. I stayed with them for few years and they ripped me off at every time something went wrong! I have had a horrible experience with Splend in Nedlands. They used to charge me over $600 for an electric vehicle every single week and if anything happens like a little dent in the car, they will rip me off with $1500 excess policy! They force you to go with their insurance company and they designed it in a way to make you pay for most of the repairs with $1500 excess insurance. If you are late like few days in paying off your weekly pay, they activate a traumatising beeping sound in the car that you cannot move more than 100 meters before it starts to beep! And if you don’t pay your access insurance straight away, they start to threaten you to take the car straight away from you or making you pay the full repair! This guy who works at their branch called me nasty and he abused me with his words so many times trying to put me down and making fun of me just because I couldn’t pay the $1500 excess when someone hit my car and ran away! Every driver I met was trying to leave them and expressed the same anger and emotions about them! They simply make you make $700 net profit after 7 days of work 10 hours a day with Uber! It’s more like slavery! I met this Indian guy when I was charging the Tesla and he was so angry with them and said the same thing that they ripped him off and he’s not making any money, and it’s Less than what a MacDonald worker would earn. One day someone hit my car and ran away! He sent me an invoice of $1400 and he never provided me with any detailed invoice by the repairer! He typed it himself in the computer trying to fool me! The last incident I had with them is when I realised I must stop working as an Uber driver as I am being enslaved making $700 net profit after 7 days a week 10 hours a day because by the time you pay your energy which is around $200 and $200 in GST and taxes and Splend used to charge up to $600 every week after adding their excess KM charges, I ended up with $750 per week after working 7 days a week 10 hours a day! so when I decided to take back the car, they sent me a bill of $2880 for simple wear and tear thing on the power steering and where I used to rest my arm. The Invoice had a different registration number of my car. I have been quoted $500 to fix the torn items by someone else. They even took $99 for the keycard of the Tesla even the card was completely functional and it had a bit of wear and tear on it. They also changed the whole power steering for $1500 even it was only the leather torn on the outside and they could have changed the leather only. In short, do not believe them when they say you will make $3500 per week. That’s a big lie! You only going to end up with $750 in your account after 7 days a week 10 hours a day! Do not go with them they will rip you off! This is my honest opinion after going with them for few years! My opinion is based on my real experience with them! They are a company with full of hidden charges they will hit you with when things go wrong! I repeat! Do not go with them! They traumatised me! True story!

Scam company
Trap you for taking your hard earned money

They are thieves..... Stay away from them at all costs

Anish is the best in what he does. Happy with Splend and with his service.

Eti was very patient and helpful and very informative onboard process thank you

Jeff is very helpful with the service.