Splend Reviews 

I recently rented a Haval from here at Splend Canberra and today I signed a contract for rent to own vehicle. I am very happy with the service Mr Anish and his colleague Luke provided. Anish has answered all my questions and helped me every steps to be able to finally very satisfied with the Vehicle I will own in a year and a half. I can not thank Anish and his team enough for their extraordinary care and support.

I back to revew again because I got mentally effects by sydney Splend company. I am getting keep on mail ftom one of the collection person as pay your out standing money $1480.
I got car on march last year 2024. i paid all weekly payments until one year time period. I got one accident also i paid $1500 as a excess payment. After got accident they didn't even call me to repair the car. I have returned the car this year march 2025. When I returned the car they checked the car and said to me all good and we will make you refund. I got refund after 4 weeks time. When was overseas in November I got massage from Sydney Splend as like we try to get money $1480from your bank account but couldn't. I shocked. Because they didn't advice or they didn't inform to me but try to get money from my card after 8 months. I don't know why. They are until now keep sending emails pay this money. I am asking the puplic. Are you going to pay any money without reson? Please tell me. even after the settlement the car. They saying now reson it was on professional period. I don't know why they didn't ask this on before hand over the car why asking after 8 months. Any child can answer this question. I am asking the Splend what is the answer for my concerns. please open your mouth. Thanks

Booked a car for collection 5 weeks prior to needing, paid £499 deposit and one week before collection was told that I could not have the car.
They then took over 3 weeks to return my deposit.

Very unreasonable and draconian contracts. Let this be a warning to others.

I want to be completely fair and honest in this review. I did have a few missed payments during my time with Splend, and there was also a keyed scratch on the frunk that happened while the vehicle was in my possession. I have never denied these mistakes, and I was willing to take responsibility for them.

However, the way Splend handled everything after I returned the vehicle has been extremely stressful and disappointing.

I returned the car on 24/10/2025 at 4:40pm, still within business hours, and had already paid $499 for the week of 20–26 October, meaning there were 2 unused days that should have been credited. Despite this, Splend issued multiple incorrect invoices, including charges for a week when I no longer had the car.

They also added a $1,836 “4-week notice period” fee, even though they were the ones who terminated the agreement. They were unable to show any clear clause in their own contract that justifies this charge in my situation.

The most concerning part is the inbound vehicle inspection. It was carried out days after I returned the vehicle, and the report contains a signature that is not mine. I was not present for that inspection, and I never signed that document. This raises serious concerns about the accuracy and integrity of their inspection process.

Splend also attempted to debit my bank account over 30 times after the vehicle was returned and while charges were still in dispute. On top of this, they continued sending aggressive “final demand” emails and threatening credit defaults instead of resolving the invoice errors properly.

I am still willing to pay any legitimate, correctly calculated charges — including the damage I caused — but the overall experience with Splend has been extremely stressful due to the incorrect invoices, unclear fees, repeated debit attempts, and inaccurate documentation.

This experience has shown me that even if you admit your own mistakes and try to resolve things fairly, Splend’s processes can still leave you dealing with incorrect charges, unclear fees, and aggressive collection behaviour. Future customers should be extremely careful and understand exactly what they’re agreeing to before signing anything.

Hi Splend,

Good morning and a happy New year 🎊

I just wanted to write a few words about the customer agent, Donny who has saved the day and fixed my broken relationship with Splend after it was tarnished by an incompetent customer agent who simply didn’t have the foggiest to say the least!

Having said that, Donny got in touch and got it sorted, no sweat 😅

He was superb 👏🏽👏🏽👏🏽👏🏽

Thanks a million and keep up the hard work 👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽💪🏽

I would not recommend using Splend.

Staff in the Melbourne office were generally kind and courteous, but the service behind the scenes consistently fell short of what was advertised as “full-service.”

Be prepared to know your rights and assert them constantly — the process is smooth until you actually take possession of the car, after which the focus seems to be on fees and compliance. Mistakes happen, but the frequency and scale of issues suggest the company does not prioritise consistent, reliable service.

Key issues I experienced:

* Unacknowledged notices and difficult returns process: Written notices were submitted multiple times without acknowledgement. The returns process involves multiple steps that are not clearly communicated, causing confusion and unnecessary stress.

* Conflicting repair instructions: The lease stated that repairs should not be undertaken, yet staff verbally instructed me to carry out certain repairs, creating confusion and potential risk of breaching the lease.

* Unavailable vehicles: On one occasion, an EV was bricked due to a technical error. Requests to adjust rent for the affected days were declined, resulting in wasted time and stress.

* Incorrect fines: A $4,000 fine was applied in error, which caused undue stress and required intervention to have it removed.

* Unpaid / unhonoured discounts: Promised discounts were not applied correctly despite multiple follow-ups. Discounts used to make the sale were refused in writing.

* Incomplete insurance documentation: Required vehicle insurance documentation was not maintained properly. I could not access it through the Uber app and had limited time to resolve it, creating operational risk.

* Disputed cleaning fees: A cleaning fee was applied despite video evidence showing the vehicle was washed prior to return. The lease placed responsibility on me to ensure the car was spotless, but there was no practical way to guarantee this given weather and time constraints.

Overall, while staff were courteous, the service experience after taking possession of the vehicle was stressful, inconsistent, and not reflective of “full-service” leasing. This is what they promise, but don’t deliver.

TERRIBLE CUSTOMER SERVICE/, we have been chasing their Claims department for 3 months to finalize an outcome. i have left numerous messages with no returns, the receptionist can never put me through to claims. i have sent emails, still no response.

⭐️ 1-Star — My Experience With Splend Melbourne (Tesla Rent-to-Own)

This is my personal experience and I wish someone told me all this earlier.

🚨 Hidden Beeper (Never Explained)
• They never told me the car has a loud beeper installed.
• Even after successful direct debit it can still go off.
• If a payment bounces, it won’t stop until you pay, call them, and wait 2–4 hours for them to manually switch it off.

💰 $433/Week With No Equity for 5 Years
• Extremely high weekly cost.
• You get zero ownership until the last week of year 5.
• Cancel early? You lose the car and everything you paid.

🛠 Support Not Matching the Price
• One warranty issue in a year and Splend didn’t book the warranty appointment.
• I had to call multiple times, get ignored, and even go to the office.

👤 Extra Driver = Extra Money
• $14 admin fee + $20 extra per week for a second driver.
• And they still don’t get Tesla app access.
• Every fine or Linkt notice forwarded = another $20 fee.

📩 Customer Service
• Raised issues over 10 times.
• Nothing changed. Felt like they simply didn’t care.

🚗 SPL Number Plates
• They don’t mention your plate will be SPL###, basically advertising that you’re renting.

⚠️ Final Thoughts

Based on my experience, the plan felt expensive, stressful, and extremely one-sided.
I’ll be following up with Consumer Affairs Victoria.
If you’re considering Splend, please read everything carefully and do your research.

Absolutely appalling experience. I returned the vehicle after reporting hail damage, only to be hit with an extra $800 charge for minor paint damage on a panel that was already being repaired under insurance.

Then, without warning, they attempted to charge me over $7,000 — the full 12-month rental — despite being only halfway through the lease. This included issues that had already been resolved earlier with no extra cost.

Worst of all, they will re-lease the car to someone else while still trying to charge me, effectively double-dipping on rent until next April. I was told the car could be relet within a week — clearly not on my behalf.

Deceptive, unfair, and completely unprofessional. Avoid at all costs.

Thank you Jeff! for the understanding customer service

Excellent Service - Jeff is the guy to meet up there.

Very Nice person jeff I appreciate all the time

Jeff from Adelaide was excellent

Jeff V. Was very helpful and informative

Ray was helpful and his customer service is exceptional. David was also very helpful explaining the car.

Thank you so much.

Peter and Kristy

Through Simon's guidance and efforts, he helped me get approved into an EQB
Thank you Simon

Pasha Peyshevar did help me a lot to faster the process, and explained some tips as well. Thank you

Returned loan car as my original car was away getting fixed. Somebody had put minor scratches on car at rear. $100-200 paint job was the quote I got.
Splend demanded $1500 and said they had a quote for that. Which of course they did not actually have. They said if I did not pay the $1500 on the day then they would cancel the agreement. keep the $7000 or so I had already paid off the loan and also charge me another $3600 for goodness knows what. The original car had a huge hole in the floor which Splend had hidden from me. They have a 2% positive review rate on Product Review and a 1.1 overall star rating / 5.A terrible company and am suing them