Sportsdirectuk Reviews 

Shipping collectibles in a plastic bag across the sea. Arrives damaged and they do nothing.

Losing customers for a 99 Euro order where they cant pack it properly seems to be their fetish.

Very disappointing customer service and a frustrating returns process

I am extremely disappointed with my experience with Sports Direct.

I purchased a pair of shoes for my son, and after wearing them only twice, we noticed a problem with the stitching/construction around the lacing area of the left shoe. It causes noticeable pressure and discomfort when worn. My son had previously owned the same model without any problems, so this was particularly disappointing.

I took the shoes to the store with my receipt, hoping the issue could be resolved. However, the staff initially refused to help, telling me that they would not exchange the shoes if the issue was a manufacturing fault. This was extremely frustrating, as a potential manufacturing defect should be a reason to investigate the complaint, not simply dismiss it.

I then spent considerable time contacting Customer Services by email. Although they initially contacted the store and asked me to return for another inspection, the issue was still not resolved. The assistant manager measured the area and stated that no measurable difference or manufacturing fault had been found.

Customer Services eventually told me that if I wanted to challenge the decision further, I would need to arrange and pay for an independent footwear inspection. They could not guarantee that the cost would be reimbursed, even if a manufacturing defect was confirmed.

What disappointed me most was that, despite all the emails, explanations, and trips to the store, I felt that the company was more interested in defending its decision than finding a fair and practical solution. The customer service process was lengthy and stressful, and ultimately I received no help.

I understand that not every complaint can result in an exchange or refund, but I expected my concerns to be properly addressed and a reasonable solution offered, especially when the shoes had only been worn twice.

Based on my experience, I am very unhappy with how Sports Direct handled this complaint. I would think twice before buying from them again.

I would give minus stars . Unfortunately option is not their in this review. I step into Wrexham store for a return Nike jacket. They refused to refund. If all other stores can refund, why they can't. I think they are illegal in this country. I will not recommend Sports direct for anyone.

Customer Service needs attention.

Firstly I called Friern Barnet store to inquire about availability. Nobody answered the phone even though I rang 3 times. So I went to the store. The item I wanted was on the shop floor but not in the size I needed. I asked which other stores were close by. The store assistant told me it was not possible to call on my behalf as the stores don’t have the capacity to answer the phones. Why offer phone numbers then? Crazy.

I tried to call both Wood Green and Brent Cross myself , but got the same lack of response on calling. So I reluctantly headed, in person to the Brent Cross store. A six mile journey. Having got to the Third floor where swimwear was located I could not find what I was looking for. There were no staff present so I stood by the till for about 10 mins. A girl who looked like she was on a break wandered over to the till, tapped a couple of keys and then told me nobody was serving on this floor. So I left with no inclination to ever shop in Sports Direct again. Complete waste of my time.

I would give 0 stars if I could. I purchased an item in store at Woolwich and when I got it back to the hotel (as I was on holiday) and I opened the box, it was the wrong items and in 2 completely opposite and incorrect sizes! I purchased size 14 which is what was supposed to be in the box and received a size 10 and a size 16. Took it back to store the next day and they refused to refund me. Have since tried many different avenues with customer service online who told me they can’t help with in store purchases and that I need to take it back to the store even though I stated I was on holiday and said store is now 300 miles away from me now. Possibly the worst customer service I have ever dealt with who seem to consider it my fault that what was in the box is incorrect?!

Really poor customer service at some branches of Sports Direct in our local area, so becareful as to where you go. Avoid the Keighley branch as we were told that 'it wasn't their problem' that my son had been given trainers both for the left foot (from another branch) and 'there was nothing that they could do.' We were made to feel inferior and in the wrong for raising the issue, which is laughable and totally unacceptable from such a large company.

What awful service you now provide. Returns not refunded ! I brought more than one trainer for size to support my daughter with autism to try on for size at home. Options are to pay £4.99 per item to send back on online orders or if brought in store only voucher or exchange. Really poor customer service and policy on returns. I cannot believe i actually ordered 3 trainers exactly the same but in different sizes online and nothing flagged me to say about this returns policy. Just ridiculous.

They are nothing but full of sh*t.Yes its cheap but with trap.You can order stuff online with £4.99 but if u dont want it for any reason u have to pay £4.99 to return it.so if u order anything from them make sure you are 100% sure u want to keep it.you will end up paying more than u save.

Bought a pair of Firetrap Jane Mary Janes. They are so narrow, and the strap does not reach to fasten. They cost £10 on sale. Sports Direct charges a £4.99 return fee, deducted from the return total, which is a joke. You cannot pay for your own return method. I would rather give them to a charity shop than return it!

I have been calling many times over the past few days and no one is answering ,they obviously don’t want my custom

I was advised by the store to go online because they didn't have my size and they couldn't get me a pair in. Ordering online is easy you do have to pay delivery even if its to store. I wanted to add to the order after i had just placed it and this isn't possible you have to pay another delivery charge. My trainers arrived on time. The box was a bit battered the trainers were the correct one's only one was an ex display trainee. Discoloured and marked laces were going yellow. I searched for a number for customer service none available. I did the chat put in all details then it says can't connect to an agent as its closed. I sent an email. I still haven't had a response. 9.30am I went back on the chat. Had to wait number 36 in a queue over 10 minutes waiting to chat. Then I had to put in all details again. Then I get to chat to a person. They couldn't see the photos I sent on the previous chat or on my email. I had to send them again. I was offered compensation to keep them. I wanted new trainers a replacement pair NEW. Then advised it's due to stock availability which couldn't be checked. Then it could take up to 14 days. I did get a free returns label woohoo. So disapointing and time consuming.order number available

Impossible to reach anyone.. just a random bunch of FAQs that don’t fit the situation. Weeks after ordering and payment I receive a text from a company I don’t know, saying I owe custom fees that are greater than the product ordered. I spam it. But now, after much research I find a blurb buried in the sportdirect site saying some delivery locations have to pay custom fees. This should be highlighted up front.. I buy international products frequently and never experienced this deceptive practice. Stay away from this company. Others carry same products without the hassle.

I placed an order and your website took payment for it three times. I told you to cancel two immediately and now SD50002002237989 has turned up at my house. I am not paying to return all this s h I t that I told you not to send here. So it's in the safe place where you left it and at this point it's trespassing so come and pick it up. I've told my bank you stole the money and they're sending it back. I'm not dealing with your incompetence

Missing three parcels.
Evri can't find them.
Tried the Live Chat and was bounced out.
The order number wasn't recognised either.
So i'll be paying for items i've never , and will never , recieve.
Yip all fine....

Slazenger netted shorts not worth buying as they rip at the seam after 1 wear. Not made well at all. Five pairs all the same.

My laptop from Sports Direct Game arrived locked, with another user's account (!), with a scratched screen and chipped corners!! Absolutely disgraceful! Customer Service was not helpful in the slightest. I'm very disappointed.

Bought some shorts/T-shirt online. Account is linked to an old address, I wasn't given a prompt regarding the delivery address before completing the purchase so items are now being dispatched to this old address, 150 miles away. I accept some fault, clearly however, a prompt to review the address might have been useful. Trying to rectify this with customer services is a joke. Online chat function is terrible. Transferred to Suzi the chat bot then to a "real" person who's responses where scripted and formulaic and felt like an AI. No nuiance and totally unhelpful, repeatedly stating I would need to contact again once I have a tracking number. As the contract for delivery is between sports direct and the courier this is sports direct responsibilty to rectify. Very unhelpful.
If this is the future of customer services then god help us. Don't buy online, just go the store if you need to use them would be my advice, at least you'll find actual people.

Ordered my son a trampoline. Waited all day for it to be delivered on the latest delivery day. Never arrived. Emailed customer services, not helpful at all. Apparently the trampoline went missing in transit. Sent another one, again my autistic son waited all day, we tracked parcel through Evri was out for delivery. Never arrived. Sent more emails, didnt even get an answer from them. The customer service is shocking. I asked for managers contact details to log a complaint. They never passed them on. Disgusting.

Ordered an Arsenal football shirt with 2026 on back...said it arrive a day before son's birthday on 24th June as reason why made purchase, and guess what after not arriving before, on, or day after I received an email saying they cant do the order at all....AVOID AT ALL COSTS AND ORDER FROM INDEPENDENT OUTLETS WHO KNOW HOW TO TREAT AND KEEP CUSTOMERS LOYAL