SportStore Reviews 

Ordered some new Brooks Trainers from this company. Unfortunately Evri managed to lose them on their way to me. They are still missing !!

A simple email to Sportstore resulted in a new pair being despatched immediately, excellent service recovery IMHO.

I made my order on the 24th of August, I cannot track my order now for 3 weeks, I've now come to the conclusion I've been scammed, So Stay well away people.

I made an order back in July, still waiting, although tracking says it was delivered!!

I used the sportstore.co.uk website to order a pair of running shoes. They arrived mid afternoon the next day as the website suggested they would. I would buy from here again without hesitation.

I was a bit apprehensive at first given the mixed reviews but having considered them it seems quite obvious that there is a scam site using a similar name (but presumably a different web address) and people have put reviews here in error.

Ordered runners on the 11th of August, shows on tracking that they were delivered on the 14th of September, don't know where they went but certainly did not arrive at my house. I contacted the company and they said that it took 30 days for delivery I am now 42 days in and still no runners I think that other people are correct and this is a scam site.

Fantastic and very easy. Ordered around 2pm and it arrived the next morning. Had email confirmation throughout with updates of the delivery. Can’t fault the service. They aren’t local to me but clearly a great independent shop.

2nd order from this company. Again the best price for this model of trainer. Received wrong colour shoes by accident. Next day response to my email and shoes promptly exchanged for correct ones at no cost. Good comms from the company and accurate tracking info. Looking at other reviews it seems a lot of people might be mis-identifying this company when ordering (it is a genuine small sports based in Beccles)

Funny you reply and say you cannot find my name in the system. Iv an order number from you. Maybe you might check again. So far 18 days in transit but can’t follow where it is as the comments are in Chinese

Hello all on trust pilot.
Today i purchased trainers on Facebook sports direct site.
The email I received was from Sports store retail limited.This email has a link to sports direct.
First email was confirming my order then,I received a second email telling me my order was not completed.
Feel like I’m after getting scammed and a bit stupid.
Any advise/help more than welcome.

Just ordered and decided to read the reviews after my purchase... Dumb move....

Really hoping my runners arrive and are as described..🤞

If not I'll be back with an update!!

I had concerns in buying from Sportstore having read 2 recent Trust Pilot reviews. I spoke to them to assess the situation for myself. I decided to purchase some trainers. These were delivered next day. Product was as described and at at good price. Whilst I can’t comment on the reviews of others, my experience was entirely positive.

Ordered from them 13 March.no delivery.tried to contact them.no answer .wrong address apparently. Contacted my bank end of April.still no runners but at least the bank gave me my money back by the end of May.no runners.looks like a scam to me

Terrible decision to order from this company. Tracking says my runners were delivered in may 23rd.
I ordered on April 12th. Three contact attempt to customer support only to be told they were on the way.
June 3rd still no runners. I feel this is a scam. Avoid.

Really surprised about a few reviews and almost didn’t order because of them.
Contacted company to make sure what I wanted was in stock. They got back to me within a few hours confirming and with photos of the product. Ordered on line and goods came within 2 days. They even followed up by more messages and I was kept informed of order progress along the way. Can’t recommend them enough. Would definitely buy from again.

Ordered shoes on 2 July, issues with delivery, tries to contact store on e-mail address advertised came back undeliverable, cobtacted via phone and left 3 messages on automated response, still waiting for a response - never received shoes and requested refund, again still no response so had to take up with my bank who have now refunded the money this week and are pursuing with the company - Definately would NOT buy again from them and would not recommend them to anyone.

Ordered on August 5th. Item was marked as in stock. Tried to contact them via phone twice during working hours and got an automated message when trying to find the status of my order. They marked the item as shipped on August 9th but DPD tracking today (August 13th) shows they never received the parcel.

Item is for an NHS nurse, don't promise quick delivery if you can't meet your targets. I've had to source another pair of shoes locally and just hope I'll manage to get my money back from them.

Great value, selection of products and speedy delivery. Would definitely buy from again and recommend to others.