Spyfocus Reviews 538

Never received camera. Got notice from tracking that there was no postage attached and package would not be delivered. Emailed company and got the response that they have sent the camera out and to wait for tracking info!!!

Absolute nightmare tryd to cancel my order can't get hold of them buy direct from amazon half the price

Those bellends provided fake tracking number with name of shipping company: "OTHERS"!!!! I am trying to get refund over 1 month with a result: no cameras, no money!

Saw the ad, thought it was a good deal. ordered the 3 camera setup but then other things were offered that I said no to and when more offers loaded I closed it down. 10 minutes later I received an email for the amount $119.00. I called the company the scammers said the order was canceled and I would receive an email in a hour. 2 hours later no email. I emailed them told them to cancel. Received email back from Mark Rady (CustomerSupport) that it was already shipped so couldn't cancel, BS! scammers do not deal with them.

Well first of all at first liked preview shown on Spyfocus about cameras.
I ordered on March 21, ordered 1pk of 3 cameras,after they took money, they sent another email stating, in order for camera ,s to work u needed SD cards, so again they took money altogether 220.00$
They stated in their email it would take24 hours to get receipt and tracking # from shipping company they used,also beware that withdrawals from ur account will be company names that r not spyfocus
Two different com names appeared
(Discoutery.com. also Hurive.com)RED FLAGS !¡!! Long story short Spyfocus is a bunch of scammers, when they start delays b ware exx .. they told me after 2 and half days shipping com had wrong shipping address. BEWARE

Shocking!!!!
Had to fight with my credit card supplier to get my money back, I ordered a 4 camera package that never arrived, after contacting their support team several times, I had no response from them what so ever. Stay clear people! Wish I read trust pilot before I read about the company.

Bought the 3 camera package. Took ages to finally arrive in UK.
Tried to set up the system last night and most of this morning. Only tried 1 x camera so far. Will not sync with my phone then there are too many hidden ads asking for subsciption.
This is rubbish if I could put - 1 I would. Be aware any one buying this item. I have asked for return details but nothing coming in yet. Scam

The cameras do not work well and the app they recommended is full of spam so beware. This company hosts a website that posts great reviews for their products but this is all a scam. Avoid this product at all costs. Still waiting for my refund which is a partial refund and they suggested I keep the cameras.

Leider kann man nicht "Minus-Sterne" vergeben! Habe leider bestellt - eine Stunde später konnte ich nicht mehr stornieren! Ich solle mir die Ware mal ansehen und dann zurück geben!
Eine weitere halbe Stunde später wurde auf 3x der fast dreifache Betrag abgebucht!!!!!
FINGER WEG! Bin leider auf Betrüger reingefallen!!! Ich bin mir sicher, dass nicht mal die Ware ankommen wird!

Could not give minus one. Ordered cameras then realised that had to buy cards etc. so decided against it. Told them have changed my mind. That was 20 mins ago. Told me it’s too late shipment already done. Told them to stop shipping and that I am reporting them to Barclaycard for fraud. Have got payment suspended by Barclaycard. Wished I had consulted trustpilot first instead of their website. Avoid like the plague.

This company operates as scammers. Do not buy any of their cameras. They do not work and when I returned it to get my money back they made out that they had not received it for months until the time ran out. I still want my money back. Please do not fall for anything they say as they are only concerned with taking your money. Their cameras do not work and they operate as scammers

Scam to say the very least and when u come to paying for items it said you get extra two cameras and you pay extra for them and then the memory card cost extra also. Then I was added extra for the postage and when I received the package was bursted and half the order wasn't there either. When trying to get up the camera again looking bank details even know it said it costs you nothing and they looking another £60 rip off to say the very least. Please be warned not to get caught up in this scam. Just keep adding money onto the order.
Please do not order.
SCAM

Email.srnt to them and seeking advice from the consumer council also.

DONT WASTE YOU TIME READING THE ADVERT, TOTALLY A WASTE OF MONEY NOT TO MENTION TIME IN ORDERING, POOR CUSTOMER SERVICEIF YOU GET THOUGH,NO REFUND WHEN STATED THERE WOULD BE, AND ALL EMAILS TO THEM HAVE BEEN DELETED, ABSOLUTELY DIABOLICAL,£127 FOR CAMERAS THAT DIDNT WORK ,AND DONT FORGET YOU HAVE TO BUY MEMORY CARDS AS YOU ARE FALSELY LED TO BELEIVE THEY COME WITH CAMERA

Firstly the advertising says Spy Focus Australia, the item come from Hong Kong, second the app is so hard to work with the cameras won't sync, the cameras I bought (3) only 1 would sync to my wifi, none of them would charge, after 24 hours on charge they were at about 2 percent. When I asked for a refund I was told to send them back at my expense or I could get a 35% refund. Don't waste your money like I did, this is a cheap useless product and it should be illegal to advertise the way they do

hi Everyone
i was also SCAMMED with these faulty products...

i didnt give in....discussed my issue with the fraud department at AMEX my Credit Card providers who chased these issues up, also spoke with Consumer Rights in the uk

i was originally offer a 30% discount from the company but i refused...pushed a little hard over 2 days & then full credit received.....dont give up against BAD companies like these

see below my full credit

dont order anything direct use Amazon...at least you are covered for issues like this.....

Your refund has been issued!
Order #3356DB7965


We are happy to inform you that your refund has been successfully processed. We sincerely apologize for the previous inconvenience and hope you will consider shopping with us again.

IMPORTANT BILLING INFORMATION:
Please allow up to 14 days for the amount to appear back on your account. If there is anything else we can help you, please don’t hesitate to contact us.



Order summary



Name
Details

Order ID:
3356DB7965

Refund date:
03/10/2025

Name:
Mark Gibson

Email Address

Refund Amount:
£143.72



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If you have any comments or concerns about your purchase please feel free to contact our customer support department:

Spyfocus est une escroquerie. L'adresse mail reçoit une réponse (.me = Monténégro). L'envoi vient de Chine et rien ne fonctionne. Le retour n'est pas souhaité par le service d'assistance et la proposition est de rembourser 35% du prix d'achat. Absolument inacceptable et une grosse arnaque. A éviter donc. Regardez aussi tous les commentaires et faites attention avant d'acheter n'importe où.

I ordered the Spyfocus 3pack at least 3 weeks ago. I have not received my order and my credit card was billed for two additional purchases. I spoke with what I assume was a customer service representative but my issue was not resolved. This is in my opinion for all intents and purposes a scam. I would appreciate if someone could fix this without requiring me to jump thru a bunch of hoops. I would not recommend this seller to anyone.

This camera is absolutely useless the battery lasts 3 to 4hours if your lucky.The App is very hard to navigate along with poor instruction manual, and they claim it only takes 3mins.
I have sent an e-mail asking for support 4days ago to date no response.
Steer clear of this company.

If I could give a minus I would. Basically a heap of junk, tried to return and ended up with gradually rising offer to 75% refund which I took, just fed up with the hassle. DO NOT BUY

SCAM. AVOID. I NEVER WANTED THIS PRODUCT IN THE FIRST PLACE. MY YOUNG SON PURCHASED IT AND HAD MY PHONE SO WAS ABLE TO CONFIRM THE PAYPAL PIN. PAYPAL REFUSED TO REIMBURSE.

SPYFOCUS SHIPPED THE PRODUCT IMMEDIATELY ACCORDING TO THEM AND SO WERE UNABLE TO STOP THE PROCESS. EVEN THOUGH I CONTACTEDTHEM 1 HOUR AFTER THE ORDER. IT ARRIVED 16 DAYS LATER OBVIOUSLY!

SPYFOCUS MADE IT CLEAR THAT I WOULD BE ABLE TO GAIN A FULL REFUND. HOWEVER, THEIR WEBSITE TELLS A DIFFERENT STORY AND MAKE IT REALLY HARD TO ACHIEVE THIS. SEE BELOW. THEY MAKE THE CUSTOMER PAY FOR ALL THE RETURN POSTAGE (TRACKED). THEY ALSO DENY REFUNDS FOR ANY DISCOUNTED PRODUCTS (THEY DISCOUNT EVERY PURCHASE IT SEEMS TO ME).

I DID ACTUALLY TAKE THE PRODUCTS OUT OF THE BOX AND AS YOU WILL SEE ON LINE IF YOU READ THE REVIEWS THE INSTRUCTIONS ARE NONSENSICAL AND THE TECH SET UP DOESN'T WORK.

SAVE YOUR MONEY - DO NOT BUY...UNDER ANY CIRCUMSTANCES. 100% SCAM. AWFUL CHEAP CHINESE TECHNOLOGY AND A SCAM CO SET UP MAKING IT HARD/IMPOSSIBLE TO GAIN A FAST REFUND.