srotas24.lt Reviews 

Lost package and so on garbage excuses DON'T ORDER, REPORT IT TO AUTHORITIES

ordered an antenna sensor and received a damaged, unusable part. The wires were cut and the plastic housing was broken. Despite this, Srotas refuses to accept the return and refuses to refund my money, claiming that the damage was visible in the listing.
If I had known the part was damaged and non-working, I obviously would never have bought it. Very disappointing customer service and absolutely not the experience you expect when buying a used car part. I do not recommend this company.

Worst customer service ever. I bought part, week later they told me its unavailable and now 1.5 months later still havent got my money back. Had to make report to my credit card company. Spend your money someplace else.

"Bought parts. The parts were never delivered. They delayed the refund for 2 months. It took a police investigation, a pre-trial claim, and a dispute filed through Paysera just to get the money back. Avoid them like the plague if you value your time and money."

They dont refund . I bought a turbo next day they wrote that they dont have it. I said ok then refund me . They wrote you need to fill the form and you will get your money back in 15 days . Still no refund

Srotas just resells the Allegro.pl items with 30% extra, that's why people are dealing with all the negative experience here. Try to search an item on both sites and you'll see exactly same items, with same pictures on both sites. So in case you like to skip the overpay and extra hassle, then go straight to Allegro. Or if you wanna have normal experince, use the rrr.lt - real stuff from scrapyards, with good delivery and return systems.

I had a very disappointing experience with srotas24.lt.

I ordered a car part and received confirmation that the order was being processed. However, after 3 days, I was informed that the item was not available after all.

I immediately requested a refund. Two days later, I received a refund form, which I completed. I was then informed that the refund would be processed within 14 days.

After 14 days passed and I still had not received the money, I contacted them again. I was then told that the refund would arrive within another 5 days.

In total, it took more than 3 weeks to receive my refund.

What is also concerning is that the same item continues to be advertised for sale, even though the company confirmed they do not have it in stock.
This experience created the impression that the company may be advertising items they do not actually have available while holding customer funds for an extended period.

Partez ne commandez pas après avoir payer mon article il on mis deux jour après relance de ma part car soit disons il ont pas trace de mon paiement ok ça passe bref derrière il me renvoie un mail pq le produit vient d un autre fournisseur donc il m augmente le frais de port de 30€ il me propose une solution d une autre pièce qui n’a pas la meme référence bon a la fin un guerrier a terre remboursement est basta

------------------ REGULAR FRAUD & THEFT-------------------

-Update-
After banking institutions investigated a full refund was retrieved - bank withdrew the money from Strotas24 accounts as they could not provide documentation they'd supplied goods and service - Fraud - If Srotas24 has not provided the service expected then report to your bank and request a cashback, dont waste your time dealing with them.

If you do not receive a refund or service within 2 weeks from Srotas24 raise a cashback request with your banks and you'll receive your FULL refund. Their bank withdraws the funds back from Strotas accounts based on a fraudulent transaction. Sortas24 will not refund you regardless of what in their fictional TnC.

Srotas24 has been heavily scamming customers for the past 12 months, the most sophisticated part of "company" is the 'catfish' websites, the sites (numerous spoofing addresses) are redirect, do not believe the UK, IT, NL, FR,UE county or they follow any EU standards (planned misrepresentation).

Many many customers have reported purchasing items with a confirmed transaction (Srotas24 do not use PayPal (of course)), approximately one day later buyers are contacted by a 'poorly communicating no name' at orders@srotas24 and advised of additional freight costs (mine was 300 EURO, 400 EURO total for a small part) for the item to be shipped (this is Srotas24 standard operating processes on unaware customers. I'd chosen to cancel the order after reading the staggering amount of fraudulent conduct performed by Srotas24. I was send a link to a online refund form which is poorly constructed, malfunctioning and visibly unprofessional (offering no support when highlighted),

Sadly many victims came to learn this is part of Srotas24 stalling MO and after consultation with many of their victims. Srotas24 advise they wouldn't refund without submitting their malfunctioning online form (appears to have been built in 1981). This however is redundant as Srotas24 has not refunded any cancelled transaction in over 14 months (please read their atrocious reviews). My refund has not been actioned in 3 months - continue to be advised "it will be paid as soon as possible" (they do like the cut n paste option). This further highlights Srotas24 dismal ethics, poor financial conduct and generalize thefts.

Srotas24 theft practice appears to be the foremost and only standard they adhere too, and any consumer community would HIGHLY, HIGHLY recommend you do not purchase items through Srotas24. Parts are sourced from various internet online platforms. Srotas24 do not hold stock, items are copied from platforms / advertised on their platform from various online vendors.

Srotas24 do not action any refund as Sortas24 do not follow their own TnC's (do not believe the 14-day refund policy its been cut n paste from another organization as discovered). Should you have purchased anything from Srotas24 in past 12 months do not waste your time reaching out to the 'no name' at orders@srotas24, contact your bank directly and local countries cyber security and theft authorities, log the incident and contact Visa/Mastercard requesting an investigation highlighting the transaction and present the 100's of Srotas24 Trustpilot reviews of fraud.

Srotas24 is located in Giby Poland and the eBay rating of 4.7 is older than 2 years (no sales current or since) Srotas24 continues posted on the website of these reviews and Trustpilot reviews are steadily falling in the past 12 months due to their fraudulent conduct.

The Polish Commercial Ombudsman and most Credit Card companies are aware of Srotas24, investigating / monitoring their theft / fraud activities. This situation appears to be the regular practice of Srotas24 past 12 month activity of fraud / scams / theft (read 100's of such reviews). Srotas24 is reported to the AUS, USA, UK, FR, IT, NL cyber security safety organizations in these countries and recently with the Polish Commercial Service Ombudsman, we can hope they shut down this pathetic organizations fraud and proceed with the criminal actions and charges soo duly warranted.

I purchased a used car headlight from this seller via their online platform. The purchase was made remotely from an EU-based company (registered in Poland).

Within 14 days of receiving the item, I formally notified the seller that I was exercising my right to withdraw from the distance contract under EU Directive 2011/83/EU.

The seller refused to accept the return and refund, claiming that their internal rules exclude used car parts from the 14-day withdrawal right and demanding an “authorized service report” to prove a defect. I clearly stated that I was not making a warranty or defect claim, only exercising my statutory right of withdrawal, which does not require any justification or technical report.

Despite multiple written explanations, the seller continued to rely on their internal rules instead of EU consumer law.

This experience shows a clear disregard for EU consumer rights and places an unfair burden on the customer. I would strongly advise other buyers to be cautious and aware of their rights before purchasing.

Arnaque totale. A fuir

Do not shop with this company at all. They are thieves. I ordered a product with shipping and the next day they wanted 10 times more to ship the product. I refused and wanted to cancel too get a refund. I never got a refund from them. I then spoke to my bank and they were able to reverse the payment 2 months later.

I want to write this review because I saw many negative ones, and I was very doubtful when I made my purchase. I ordered a part for a MINI R55.
The shipping took three days longer than expected, but everything else went smoothly.
The MINI part was well packaged.
So personally, I have to admit that this is an excellent online store.

Finger weg von dieser Handelsplattform! Schrotthändler lieferte Ware in äußerst schlechtem unbrauchbaren Zustand. Ein spezieller Blechhalter, der für einen Positionssensor bestimmend ist, kam stark verrostet, 2 Halte- Verschraubungs- laschen sind bereits kplt. abgerostet, nicht mehr vorhanden. Auf Verkaufsfoto völlig intakter Zustand vorgegaukelt (anderes Teil fotografiert??). Weder Rückabwicklung, noch Umtausch akzeptiert. Die Handelsplattform unterstützt solchen Betrug und stärkt dem Verkäufer den Rücken, behauptet, die Ware wäre bereits so verschlissen zum Kauf angeboten worden. Finger weg davon!! Es gibt seriösere Geschäftemacher!!

ho acquistato una batteria al litio 13 volt al litio per la mia Renault Captur mild hibrid che si era guastata, l ho ordinata da loro ad un prezzo veramente concorrenziale ed è arrivata nel giro di 10 giorni dalla Polonia . funziona benissimo ma non' era quella della photo ma nuova costava 600€ ... sicuramente acquisterò ancora da loro

Keine Ware und kein Geld. Werde seit Monaten nur vertröstet.

SROTAS.LT Užsakymo nr.:6008725 (Nes jie bando trinti reviews su support pagalba, todel nuemri uzsakymo ir nurodau). Buvo nupirkta volvo atbulines eigos kamera, kamera, NEVEIKIA + buvo skiles kameros stiklelis (ko nuotraukose nesimate nes buvo specialiai slepiama), Buvo patikrinta OFICIALIAME VOLVO Servise. Buvo Jiems nusiustas dokumentas ir issiusta, kamera atgal, DABAR jie man atgal siuncia ta pacia kamera ! NEPASITIKEKIT SIA IMONE JIE YRA APGAVIKAI, AS SI ATSILIEPIMA NUOLATOS TOBULINSIU IR KELSIU I VIRSU.

Scammer!!! Ordered exhaust from them, I paid money and they told me that my chosen part is no longer available. Searched from their homepage 3 alternatives and he tells every single time, part is not available. After that I filled out a refund form but they didn't return the money. Over 2 months waiting, but still nothing. I don't recommend ordering anything from them.

Very bad company, customer service not exists, order part from them, get delivery 8 days late. Contact them want to return it em because it looks different from my order. So I decide to
Contact them
And return item, they told that part was ok and send me note: Hello
The supplier refuses to accept the part because you received what you ordered.
Used goods are not returnable without reason, according to:
Paragraph 16 of the Retail Trade Rules, approved by Resolution No. 697 of the Government of the Republic of Lithuania of 11 June 2001 (as amended by Resolution No. 738 of the Government of the Republic of Lithuania of 22 July 2014, hereinafter referred to as the Rules). The aforementioned paragraph provides that used goods , purchased in specialized stores, markets and public places determined by the municipal council or the director of the municipal administration authorized by it, or under distance contracts, may be exchanged or returned only with the consent of the seller (and therefore in accordance with the procedure established by the seller).

If there is a reason, for example: the product is not working, a statement from an authorized service center is required stating that the product is not working.
Electronic goods are also not returnable as they may be damaged during installation. ->> that means they can send damaged parts and I have no rights to return them. AVOID THIS COMPANY !!!

Toujours pas de remboursement de mon paiement. J'ai juste la réponse :
================================
Hello,
The refund will be done as soon as possible.
Pagarbiai / Regards
================================
L'annulation de ma commande date de 14 novembre 2024.
Commande n° 474537 annulée - Srotas
SROTAS_FR_Payment completed_280_00 EUR