Scottish and Southern Electricity Networks Reviews 

I woke up yesterday morning to find that we had lost power overnight. I reported the problem via the app. Within a short time I had a response and within a couple of hours we had engineers on site. It turned out to be slightly more involved than originally suspected and in all took about 10 hours to fix. During that period both the engineers on site and the office staff kept me fully informed as to what was happening. I think it is his last point but I appreciate the most as there is nothing more guaranteed to annoy me than waiting around, wondering what if anything was going to happen next. Lastly, can’t fault anyone I dealt with, all had been to charm school

I contacted SSEN about an urgent de-energisation of my side of the road (6 houses, including my own) and within the week, Pierre had contacted me and immediately gave me his direct line.

From that point on, he and his team moved the schedule around to accommodate our last-minute request.

On the day, the team (Harry, Ashley & Lyche) were friendly and had the power off within 15 minutes. They stayed with our team the entire crane lift to ensure our safety, as well as being able to re-energise us and our neighbours as soon as possible. They even stayed behind afterwards to clean up and make safe some other overhead cables around another scaffolding opposite the shrouding used during the lifts.

Once our scaffolding comes down, the team are prepped and ready to come back to re-tension the cable to our home and all free of charge, as it is a safety aspect of the project.

If we could give zero stars, we would. Never in our lives have we experienced so many, and so many extended planned and unplanned power cuts. We now have to get a generator because the frequent disruption to our lives, loss of mid-cooked food, loss of fridge contents, inability to function in our own home consistently is so outrageous. We’ve now experienced three unplanned cuts including a 19.5 hour outage. What a joke.

Called SSEN about some fallen trees. They were amazing in response! Very polite and were on site within a few hours to deal with the issue. Haven't experienced this level of service from a major company in years.

Constant power cuts over the years
SSEN taking many hours to send an engineer as they are so far away from CT14 0ER
Complaints to SSEN not acted on
no meal allowance despite being without electricity 12 hours and being on the Priotity register

Following communication and clear pictures showing the works required I was issued a quote. Following payment of quote it came to light they had not looked at the job properly and additional 2k required or I could dig a hole myself! I feel the initial low quote was a ploy to get finances. I cancelled the job as it was too much agro and 4 weeks later I'm still awaiting the promised refund. Upon chasing I'm informed refunds take a while ...

Horrendous company! Never give them your details!!!!!
Stupidly put my details into a energy comparison website to see what deals were on to then be inundated with calls from them, i have REPEATEDLY told them to take my number off their system.
Had some idiotic sales call man purposely speak over me and was also rude when i had to say “can you remove me from your system” 3 times to which i then just put the phone down.
I have blocked 2 of their numbers for them today to have called me on a 3rd number!

DO NOT GIVE THIS SHOCKINGLY IGNORANT COMPANY YOUR DETAILS!!!!!!

Avoide them as much as possible. I had to go through nightmare when i did my electric meter relocation. Unfortunately there was no other alternative for me beside using their service.

Their van driver just tried to bully his way past me onto a roundabout, nearly caused a collision and then drove behind me too close making gestures.
Called to complain but no one bothered answering the phone. Shows the type of company they are

Very quick and efficient response to our power outage. I had a call back within 3 minutes of making a report online

The fire outage in Hayes was a hug thing. Heathrow airport was closed. We were without power for 15 hours. SSEN regularly kept me up to date with developments by text. They called me when the power came back on and reported when I had an ongoing problem. A lovely man rung me back and talked me through getting my consumer board up and working again. I am so grateful. He was a legend.

**Very rude sales person**
I cut this short but you get the idea
A gut called doing a cold call, called my partner, she told them she was busy right now and she'd call them back as she'd need to talk to me as the contact is in my name and can they call back, they continued explaining the services also told me they need all my detailed as it was in my name,
i got on the phone and continued insisting i give my details etc
i ended up just hanging up.
after reviewing here NO WAY would i switch!

Very disappointing performance

Power went out at about 3am - I noticed at 5am but didn't want to go round scrambling in the dark to make checks - waited till light. 15+ hours without power - heating, lighting, cooking etc., but no need for compensation as I should have been reporting the cut earlier.

All the onus on the customer.

I am extremely disappointed with the service over the past few days. For 2-3 days, the electricity has been going up and down repeatedly—more than 15 times, causing major disruptions.

As a direct result of this, two of my appliances were damaged beyond repair due to the constant switching on and off. Additionally, all the food in my fridge had to be binned, adding to the financial loss.

To make matters worse, I have had to go through this while caring for a newborn, which has been incredibly stressful. Despite the clear consequences of their failure, the company is refusing to take responsibility for any of the damages caused.

I sincerely hope this situation will prompt changes and allow for a switch to a more reliable provider that owns the line. No customer should have to deal with such poor service and negligence.

We have had two, separate, full days (including hours of darkness) without electricity.
The first, they claimed was scheduled maintenance, although they didn’t contact us, a few neighbours were advised of the outage many, like us, were not. The “scheduled maintenance day”, of which we were not advised, was in January and bitterly cold, like most oil users, we cannot run our heating without electricity because the oil has to be pumped to the boiler, so we were left with no heating, we are on their “vulnerable” list which apparently means precisely nothing. Having carried out “maintenance” we then had an unscheduled power failure the following week for a full day, again being vulnerable meant…nothing. Some maintenance!

In the weeks following we have had repeated power failures every few hours, sometimes every few minutes. We are both self employed and both work from home, constantly rebooting servers and computers, internet inaccessibility and being unable to provide excellent service to our clients, all through each day, is damaging, distressing and costly.

To rub salt into the wound, their useless “help(less) line” starts each recorded fob-off with the the phrase “Don’t Worry”, when it should be obvious even to the pondlife at SSE that customers are only calling because they have good reason to worry.

In the year to 31/03/24 SSE made profits of £2.5 Billion. SSE’s CEO Alistair Phillips-Davis received £4.5 million (2022) renumeration for heading up this failing company - failing its customers of course, not its shareholders and CEO, they continue to fill their vast pockets with the spoils whilst honest people sit in cold houses unable to work or live safely and comfortably.

Alistair Phillips-Davis, his cronies and SSE shareholders absolutely DON’T WORRY about a thing except what to do with their riches.

Nationalisation calls and cannot come too soon.

Scottish and Southern Electricity Networks needed to undertake essential works in our area yesterday morning and, as always, we were informed in a polite letter well in advance of the date. They even provide a small tear-off reminder slip at the bottom of the letter to pin to the fridge, which is a nice little touch! They then followed this up with an equally courteous text letting us know when they had finished. We’ve always been very pleased with this company and have never had any problems in communication.

Shocking Negligence and Disregard for Customers

SSEN left a vulnerable elderly tenant at Lady Margaret Road, Southall, UB1 2RJ, without electricity for two weeks without notice, despite promises to provide a generator. This caused immense stress and disruption.

While reconnecting the supply, SSEN used our private land for excavations and to correct issues at the neighbouring property at Lady Margaret Road and left our site in a mess since November, with open trenches and abandoned SSEN equipment, blocking the elderly tenant’s essential off-street parking. Despite repeated requests, they have done nothing to restore the land.

They also overcharged us (the freeholders) £3,000+ VAT—an unjustified penalty relating to the disconnection!! We have instructed a solicitor to address this matter, but despite a formal complaint lodged on 12/12/24 (Ref: 10001.008176,…) SSEN’s legal department has yet to resolve the situation.

This level of negligence, unprofessionalism, and disregard for vulnerable individuals and innocent freeholders is appalling. SSEN must:
1. Refund the overcharge immediately.
2. Restore the land and remove their equipment.
3. Resolve the ongoing complaint without delay.

This experience has been disgraceful. I urge SSEN to act immediately.

I suffered a power outage today and had to call the 105 number. The service, communication and speed of response was absolutely first class not only in response but throughout and at the end of the incident. Bravo! This was excellent customer service from start to finish.

I had a complete outage in my apartment on new years day. I had a call from them within minutes of registering my outage then a followup WhatsApp video call from a really brilliant and helpful guy who reassure me that help was on its way and sure enough soon after I got a text from Paul who told me that Clive was on his was to sort it out and within a few hours Clive arrived and sorted everything out and replaced the faulty component. I would like to say thank you to everyone who helped sort this out particularly Clive, who is a consummate professional.

I was compelled to review the great, prompt service that I received from Lisa Barrett and Andy at Scottish and Southern Electricity Networks a day before Christmas Day.