Scottish and Southern Electricity Networks Reviews 

We are a Re-surfacing and groundworks company contracted by our customer to form a driveway/patio In their garden.

The depth we dug down was 5” which we have photographic evidence, which is no more than what a consumer would dig down to for growing plant bulbs. When our team was working in the garden area a cable was struck. It was very clear that these cables have not been laid deep enough. We had to call them out to repair this cable in which we were charged for!!! Even their engineer pointed out there was no warning tape and cable was not armoured & the depth was not correct.

This is actually quite ridiculous had this been a consumer doing a day of gardening they would have been faced with the same challenge and actually bulbs can be planted upto 8 inches deep.

There handling of the situation was totally wrong despite all their legal jargon they tried to put across and threats of debt collectors.

Scottish & Southern are not a competent company to work with and have no idea about anything, even when there representative agreed with us they went against this and charged us anyway.

We would like to warn anyone preparing their garden for spring or summer planting that they may be faced with this same situation.

I just received an amber weather warning from this lot for upcoming storm Jocelyn yet only a day ago we had storm Isha on a red warning in the media but with no notification from this lot when Isha was more serious! Very inconsistent service.

emergency number not answering, 24 hrs 7 days a week?????

I contacted SSEN whilst on holiday in a pretty remote cottage on the Isle of Tiree following a power cut due to storm Agnes. Being away from home, I wasn’t really sure who to phone or what to do but they were amazing and very helpful! The help and friendliness of the agent I spoke to was very much appreciated!

Their service updates (four in total) were timely and well received. The power was reinstated within a few hours and I also received a follow up text to confirm all was ok.

All in all, a far better service than anything I’ve had from local suppliers in my local area in North Wales/Shropshire! Thank you so much SSEN!

All power off at 13-48pm
Rang 105 only to be met with dreadful customer service - fobbing me off -
7 texts received all saying different things. Power restored at 15.08.
PRIORITY SERVICE SHAMBOLIC
AND A LIPSERVICE ONLY TO THE GENERAL PUBLIC

Impossible to deal with this company. Wanted to split existing service for an annexe. Got a quote but found I had to pay 100% upfront BEFORE they would send out a someone to survey. Drawings they sent were completely wrong so I doubt if they even know where my existing service comes in. They were planning to dig up my concrete garage. I corrected drawings and requested a requote. Price suddenly jumped 5X higher with no drawings or explanation. Still asking for 100% upfront payment before they are prepared to send someone out to survey. Contrast this with the gas company who were a pleasure deal with.

Absolutely disgusting company.
Uderhand charlatans. Surrounded new home with 8 55m pylon towers.
No consultation with previous owner or myself
Lies, deceit and gaslighting from day one of dealing with the utter tramps.

We lost electricity to our house 10 days ago. The fault is apparently inside the house, and they say that they therefore have to send a subcontractor.
For the last 10 days and nights we've had a massive generator parked in our front garden, which they fill up every day with diesel. The generator is very noisy (and smelly) and runs 24 hours a day.
We have called and written numerous times, but they say that they have no control over the subcontractor, which they won’t name.
We live in a residential area, and our neighbours (quite rightly) are complaining about the noise, especially at night. On the first day, before SSE realised that they problem was in the house, they dug up our front garden which is now full of holes and the plants are dying slowly. They said the holes have to stay until the problem is fixed.
It is totally unexceptable for SSE to hide behind a subcontractor, as our contract is with them. All we can do is wait at home every day and hope that somebody might turn up!

I had a power cut on the 1st August that lasted approximately 24 hours, unfortunately I did not phone 105 until my power was restored. There was only 4 houses that were affected with this outage. I have spoken to OfGem and SSEN. I have been perfectly honest with them and told them that the power was restored for less than a 1 minute before failing during this time. My neighbour who reported this fault has received full compensation for the disruption but it seems SSEN are doing everything they can not to pay me for this disruption. I felt that speaking to OfGem was a waste of my time.
It would appear no matter how many houses are affected, everyone must phone 105 and report rhe fault, this is the message I am getting from SSEN.

Had a power cut 04.00.
Contacted them.
Guy came round 09.00
Couldn't fix it.
Specialist team turned up 14.30 Worked in baking heat.
18.15. Have electricity. They are obviously short staffed but.... Great service thank you

Dear SSEN

On behalf of me and my Nan We just like to thank the SSEN team for eveything they have done.

Yours Sincerely

Liam Singleton
Brenda Singleton

Voltage provided to property is too high meaning EV chargers do not work. I was informed that Ofgem allow 6 months to rectify. There appears no rush to resolve and apparently it was my fault for not checking the voltage. I would expect the electricity network to support a switch to greener vehicles but clearly not. Lots of statements about "commitment to net zero" by SSEN but no substance.

Efficient and friendly customer service!

Lazy customer service. Can't be bothered to pick up the phone.Are they going bust...

SSEN is dysfunctional - the most monumentally organisation I have ever worked with. On 6 March there was a fault which turned out to be a blow out on the underground HV line. They brought one generator, which failed like clockwork every 8 hours. Engineers travelled 90 minutes from Aldershott etc to restart the generator. Ever engineer that came said "you should get them to bring a new generator" I escalated this to be met with evasive non action. It failed 5 times over 4 days costing SSEN endless call out fees and us to keep losing power for several hours at a time. When they did, finally, replace the generator, the replacement worked absolutely fine for the next 10 days without stopping. They did find the fault and repaired it. This necessitated digging a big hole and churning up our camping field - all fine, and we were promised this would be reinstated. So far all that's happened is a bloke turning up to take a picture of the hole and going away again. Frankly I have lost the will to keep chasing them. Sadly there is no customer choice here - we're just stuck with them - which is probably why they can get away with being so useless - and don't get me started about the 5 different vans in the car park with guys sitting in them with engines running waiting for goodness knows what.....

This week my elderly mum experienced a power cut which I reported to ssen. Within a couple of hours the team had discovered where the fault was and started digging up the road. They also kept my mum informed at all times what was going on, and as she is suffering with pneumonia and vulnerable, they attached her electricity supply to a small generator for the rest of the day and evening before connecting her to a large generator further away from her home so that her sleep would not be disturbed. The ssen crew were so kind and regularly checked that mum was ok, which meant alot to her. The call center team phoned her regularly too. I simply cannot fault the service received. Thank you and well done ssen

They over estimated my electricity bill despite giving true and accurate readings. The result is a bill four times the true amount. Trying to contact them and get them to take notice of the readings is like getting blood from a stone.

Having decided to purchase a fully electric car I set about trying to source a 32 kw charger and someone to install it. This it turns out is the easy part. The company told me that as our road is on a looped circuit they would need to seek permission from the Scottish and Southern Energy Network. This could take up to 10 days but should not be a problem. I have now had a response that permission will only be granted once they have inspected the line and this would be no later than 23 February 2023. That is 12 weeks from now. So I will need to cancel the vehicle I have on order and press pause on my effort to protect the environment. This is completely unacceptable and it appears that they have no staff to answer a phone call. SHAMEFUL !!!

Double thumbs up for SSEN and especially Kevin and crews!
Twice they came out in record time to respond to a power cut to our electric vehicle rapid chargers. When the underground fault could not be located they arranged for backup power creating more time for fault finding whilst keeping these frequently used chargers operational. Any EV driver will thank you as the last thing you need is arriving at a charger on your last juice to than find the charger not working?! All-in-all a very good experience with what is clearly a well setup organisation!
KE5777

Excellent service last night when main fuse went. It was all fixed within 90mins. No fuss and no mess.