Scottish and Southern Electricity Networks Reviews 

My 87 year old Mother suffered a power cut during the night and was unable to reset the trip in the morning. A self-help check established the neighbours had power but there was no display showing on her electronic meter. Within 90 mins of calling SSEN, engineer Billy and two colleagues were at the address and quickly resolved a problem with an insulator up on the roof, completed a safety check and re-established her power supply. All three engineers were very friendly, courteous and professional, they explained what they needed to do, provided comforting reassurance and left no mess whatsoever. Billy and his colleagues are a credit to SSEG and we are extremely grateful for the help.

My neighbours and I were having problems with flickering lights and then an occasional complete power cut with power restored when the mains switch was reset. A phone call to SSEN and a helpful assistant and an engineer arrived within a few hours to check whether it was a network or house fault - it was the former. A second engineer arrived a day or so later and was able to confirm it wa s anetwork fault and the approximate location of the problem. Within a week a team arrived to dig up the highway verge and repair the fault. Since then we've had no more problems. (It's early days but fingers crossed!). SSEN seem to get very mixed reviews but its been my experience that their systems work and the staff are competent and friendly.

SSE networks maintain the distribution network in our area. Earlier this week a cable fault took out the power to a few homes on our street including ours. We are on the priority service register and have medical equipment that requires power at all times.
My experience with the SSE team was entirely positive. They were on site within 30 minutes and kept us updated about the problem and what they were doing to fix it. At midnight they were outside digging the pavement to patch us in to a temporary supply until the fault could be fixed permanently. The chief of the contractors was on-hand throughout the process and although we were without power for 6 hours the whole team worked very hard to get us reconnected at 0130. There was a generator on standby during this time in case we urgently needed power.
I want to say thanks to the whole team for their effort that night.

Taking months to get a simple disconnection done. Customer services are non existent and when you complain they just tell you it is what it is nothing to be done about it they are just backlogged. Why not solve the issue then? 100% useless!

Had a power cut and phoned to see if could get resolved.Guy I spoke to on the phone was superb and power back on within an hour.Superb service

I received an email from them, they are now part of OVO, telling me that they had not had a meter reading since November 2021. I telephoned them, and your calls go through to call centres in The Philippines, and informed them that I had indeed spoken to them earlier in the year with my meter reading. They in turn queried my reading and asked if they send someone to read the meter, which after they didn’t turn up on the date I was given, I phoned again and they rebooked it. The gentleman came and read the meter and that was it. Two weeks ago another gentleman turned up to read the meter which he did and once again I thought that was it, that is until I got the email. After nearly an hour of trying my best to understand what I was being told I asked to speak to the complaints department in the UK. I was told someone would phone me back within 3 - 5 days with an explanation. I said that wasn’t good enough and I tried to find a UK phone number for them. Once again I ended up speaking to yet another lady in The Philippines during which she wanted me to go through the whole thing again. Apparently there reason for sending the email is because even though someone from their company had been to read the meter, twice, they had no record of it. I cannot believe how they made me feel like I was the one at fault and how sorry I feel for those poor call centre staff who told me I wasn’t the only one to complain about this treatment but sadly it isn’t there fault. It is the fault of the very company who are happy to take my direct debit every month, the company that is again, like the others, making huge profits from Pensioners with mobility issues like me but who have not got the decency to call me back and put my mind at rest about what is happening. Please all be aware.

Really slow company - trying to get G99 Fastrack approval and no-one comes back to me or my solar supply company. They never answer their phones; I leave messages and no-one returns them. They don't seem to answer emails and if they do then it takes another 2-3 weeks between each email. - UKPN are SO MUCH better!!

VAN SSEN is parking on our road for few months now, he's VAN is a big VAN and when he parks people are struggling with seen upcoming cars. I seen few near misses when children crossing. His employee has his own space by his house but he is not using it, there is also more space near his house but he choose to annoyed people living on our road! I wrote email to SSEN to complaint but they respond they will not move it and they are ignoring me after that! ABSOLUTELY DISGUSTING BEHEVIOR AND VERY POOR CUSTOMER SERVICE!

Unbelievable!! Power outage in Jan for 85 hrs due to storm Malik. No need to do anything SSEN will be in contact to reimburse us for the hardship received. 4 months later SSEN have not made a move but word is out they have paid some households in the area. When contacted I was told that the power did go on for 36 mins , so OFGEM state that no compensation is paid out. How low can this company get? I am now forced to make a complaint to SSEN and have to wait 8 weeks before I can make a complaint to OFGEM!! 🤷🏻‍♂️

Writing after SSEN's third power-cut to this village in twenty-four hours, it seems that the time has come to nationalise the company on grounds of its combination of incompetence and cold contempt for its long-suffering customers.

I recently had a power outage due to an external failure. The response time was amazing, and although the power was off for some time, SSEN acted like a well oiled machine, with multiple teams, to first perform a temporary fix then come back a few days later to carry out a permanent fix

Appalling service, had a power cut for 4 days in November 2021 and despite saying they would pay compensation I never received a penny as of 18th March 2022. Then again I don't have electricity contract with SSEN, my contract is with SSE who still have the cheek to bill me for the standing charge + VAT for the days when there was no power. What a joke.

Mistake after mistake calculating my bill on 2020 usage which is 3 grand higher than 2021
This is due to this company charging Ridiculous prices for all electric heating as they are the only company offering economy

I have been an SSE customer, for over 20 years. Being all electric at the same address during that time, I know what is involved in paying for the product I receive. In the past, I’ve had my run-ins with them regarding estimated bills & automatic direct debit increases. Approximately 3 years ago, I was put through to a team of experts, who have been outstanding giving me brilliant service, especially regarding the recent price increase & the possible impact it could have on me. The advisor who gave clear advice & guidance which prompted my review was Mr Kevin Douglass. He explained everything in detail to me, which meant a great deal. I would recommend SSE, to anyone who wants a great utility company.

We were accurately kept updated by an automated system all through the recent power cuts. It worked very well and gave us the opportunity to plan ahead.

Really poor internal communication. Perhaps it's due to the recent merger. But it was painful trying to find someone to actually help.

I have been trying to sort out a bill with Scottish Power for the last 12 months every time I called up they put me through to collections I am trying to sort it out they are not interested the last bill they sent me said they were actual readings from last week I read the meter yesterday and my readings are so different to theirs so I asked him who read the meter and I couldn’t tell me this company is a disgrace

Awful customer service. Check your bill carefully...

Trying a home move was utterly exhausting with multiple interaction with telephone holding 25 minutes each time, chat, email, even the follow up on my mobile I could not hear.

I was told the on line form for registration was the best, 5 minutes, I tried it 3 times.

I was surprised that a national company had such poor communication client services.

You felt you had to try every form of communication to find the lease line of resistance, then, you might succeed.

Exhausted, bewildered as to why they put their customers through this and we pay them,!?

Appalling customer service. Trying to phone for 2 weeks give up after an hour each day.
Only trying to pay a bill which cannot be done on line .Changing to another supplier ASAP