Super impressed with Stamprints! My client needed wax seals, and Stamprints was one of the first vendors I found online. Their customer service was top-notch and they were quick to respond to every qu... Toon meer
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Lees wat reviewers zeggen
The timely service of this company has been great! They communicate quickly and strive to create a quality product. We have given this as a gift and the recipient has loved it!
Maria from design was fantastic to work with as I needed help with my artwork. I only had a photo of a logo and they were able to replicate it perfectly. We wanted a personalized gift to celebrate a... Toon meer
I received my stamp and stamp pad and was excited to use them until I found that the stamp pad I ordered was too small for my stamp. I reached out to support and after a few back and forth a the compa... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Stamprints is a company specializing in the production of wax seal stamps, rubber stamps, and journals. All the products we sell are co-produced by our own factories and selected high-quality factories. Our products are made from the highest quality, eco-friendly materials, and we are constantly improving the quality of our products based on our customer's feedback and opinions. Hopefully, you can find something that presents your personality on Stamprints.
Contactgegevens
FLAT/RM B 5/F GAYLORD COMMERCIAL BUILDING 114-118 , 999077, Hong Kong, Hong Kong
- +85246647084
- faith@stamprints.com
- stamprints.com
4,3
Uitstekend
116 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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This company is dishonest and horrible…
This company is dishonest and horrible to work with. Despite providing a complete address they failed to put the Suite number on the package and it was destroyed. The claim I never provided the number which I did. Do not order from this company.
11 januari 2024
Review zonder uitnodiging
Antwoord van Stamprints
Hello.
We have contacted the backend of Shopify (a Canadian e-commerce platform company) about your order for enquiry. The attachment is the address information when you placed the order. This is provided by the shopify backend and we cannot modify it. The relevant documents have been sent to your email, please check.
If you insist that you left your Suite number when placing the order, please check the order confirmation email on 12/20 and forward the email to us. We will resend or refund you for free after verification.
If you have any questions, please contact us in time.
Too late
The package I ordered has been on the way and not being delivered. I didn't receive it until I was about to leave the country for a trip, and unfortunately I can no longer use it.
10 januari 2024
Antwoord van Stamprints
Hello,
We are very sorry that your package delivery was delayed.
Please allow me to explain that the country of Sri Lanka has limited logistics options. Except for commercial express delivery, postal parcels are relatively slow.
Må betale MVA selv
Bestilte noen klistremerker, og mottok varene etter en måneds tid.
Fremstår som en norsk nettbutikk, men man må betale MVA selv, inkludert gebyr for betaling av dette. Dette er ikke opplyst på nettsiden, som jeg kan finne.
Jeg siterer fra kundeservice som svarte per mail: "Please note that we do not cover tariffs, taxes, VAT, or customs fees for international orders"
9 januari 2024
Review zonder uitnodiging
Antwoord van Stamprints
Hallo,
Vi beklager at handleopplevelsen din ikke var som forventet. Det skal bemerkes at våre priser ikke inkluderer avgifter. Vi vil prøve vårt beste for å samarbeide med fortolling, men det er ingen måte å bære toll eller moms, som er angitt i vår fraktpolicy.
Totalt sett, selv inkludert avgifter, er produktene våre svært kostnadseffektive.
The stamp itself is great
The stamp itself is great, but the delivery time is AWFUL!!!
28 december 2023
Beware SCAM
Beware : SCAM !!!!
I never received my order because of an incompetent delivery man ( who did not look for my address properly).
I wrote 10 times to the support team.
I claim to be refunded ( of articles I never received) but the support team ( which - I presume - may be an IA robot) always reply the same answer:
- it is my fault because the delivery address is not correct ( but the delivery address is CORRECT)
- they ask me to pay $13 to get the parcel resent !!!
The support team always put the blame on the customer ( instead of the delivery service).
22 november 2023
Review zonder uitnodiging
Antwoord van Stamprints
Sorry you are giving us the same comments over and over again. We have replied to the details in the previous comment and emailed you the solution.
Continuously sending us negative reviews is not the solution. The local logistics provider reported address issues, which are beyond our control.
We can re-delivery to you for free, but we don't want you to achieve this goal through repeated negative reviews.
Everyone is welcome to help us optimize our current deficiencies. We also give great gifts to people who make suggestions.
Again, please communicate your concerns calmly.
_________
We have relied your review in last one and sent email to you. Below is our answer:
Regarding your order #Stamprints-11410, we contacted the logistics center to confirm that the delivery was indeed unsuccessful due to an incorrect address. Please check: https://tracking.asendia.com/tracking/LP546385076FR%2C (No personal information disclosed)
Because we have no control over local logistics and distribution, your order has been sent back to the logistics center.
We understand how you feel about not receiving your items. Likewise, Stamprints will need to pay extra to process these items. Whether it is destroyed or returned to the shipping warehouse, additional fees will be charged for processing. This is not what we want to happen.
Our customer service team offers you to pay a small percentage of the fee to resend new items to you, but we have not received your reply and we are very sorry for the inconvenience.
The tapes arrived well and on time
The tapes arrived well and on time, they are just a little small but the colors are very pretty.
14 december 2023
Review zonder uitnodiging
ITS A SCAM!!!
LATER EDIT: I already contacted you and asked for a refund several times but you refused to give me my money back!!!
ITS A SCAM!!!
i never received the order and they refuse to refund my money. They keep telling me to wait to receive my order :))) .... maybe after 2 years will arrive. DONT BUY ANITHING FROM HERE. I opened a bank dispute. i hope i will get my money back. I saw that i can not give them a review on google/fb..... this should have been a BIG red flag from the very beginning. Lesson learned!
20 december 2023
Review zonder uitnodiging
Antwoord van Stamprints
Update:
Your chargeback has been accepted. Profile has been sent to your email, plz check.
We are very sorry that due to the holidays in recent days, there has been some delay in processing your refund request.
In this case, we also want to explain the specific situation to avoid causing more misunderstandings.
First of all, the logistics methods for delivery to your address are very limited. We try to find more logistics solutions to optimize.
Secondly, we promptly dispatched the items you ordered the next day, but due to logistics and customs issues, they were not delivered to your address in time. Details links has sent to your email.
We sincerely apologize for the inconvenience caused. The refund issue has been delayed due to insufficient customer service authority during holidays. We hope for your understanding.
——————————
We apologize for the inconvenience.
After we check based on your name, we need to confirm with you whether the order ID is 10353.
The order was placed on 10/23 and shipped on 10/24, but it is currently detained at the customs and has not been inspected. We are very sorry and will refund you as soon as possible.
Please contact us as soon as possible. You can send an email to support@stamprints.com or faith@stamprints.com.
SCAMMERS
SCAMMERS
Unfortunately, I fell victim to this company. They do not ship, do not update you and when you contact the about your order they lie, lie, lie. My order was help up by customs, then not shipped due to high volumes of orders then again shipped already. When I cancelled my order, they REFUSED and demanded that I accept their shipment (it never arrived). This is a Chinese company of the worst kind, they try to pretend it is located in the UK and use European names and pictures. They are not in the UK and will steal your money. DO NOT ORDER FROM THEM. I am convinced the 5 star reviews are fake.
EDIT: I replied to the email address provided below and received zero responses. 12/24/23
14 november 2023
Review zonder uitnodiging
Antwoord van Stamprints
Update:
Dear Customer,
We are very sorry for the inconvenience. We tried to get your email information or order information by private message to refund you, but you did not reply to our relevant information.
Could you please email your order information to faith@stamprints.com? If the item is not received, we promise to issue a refund immediately.
________
We are very sorry for the inconvenience caused to you.
We would like to know your order ID to assist in processing. Rest assured, your money will be refunded.
Sorry again.
I would avoid
I would avoid. It took forever to arrive despite paying £24 for express postage. They said they would refund the postage but after chasing for weeks I have given up. Contacting support is a waste of time. I get the feeling they don't want customers to know it is coming from China and are dishonest about how long it will take.
1 december 2023
Review zonder uitnodiging
Antwoord van Stamprints
Update:
Hello, we have completed the shipping fee refund. We sincerely apologize for the inconvenience caused and please feel free to contact us if you have any other questions.
__________
I'm sorry for the inconvenience.
We have checked your order. The communication confirmation and production of customized products take a long time, resulting in shipment being later than expected.
We will refund your shipping fee. You can check within a few working days. If it does not arrive, please feel free to contact support@stamprints.com.
I am waiting to hear about my order
I am waiting to hear about my order. I emailed support and there has been no reply. I need to know when it will ship. Just having an order number does not suffice. Would not recommend this company as there is no communication.
20 november 2023
Review zonder uitnodiging
Antwoord van Stamprints
Hello Chelsy,
We checked the order status based on your name, and we have issued a refund on November 24th. We will contact paypal again to check the refund progress. If you have any further questions, please feel free to contact us.
Amazing products with best quality
21 oktober 2023
As I write
As I write, it has been 6+ weeks, and still I have not received my order. I only heard about the prigress of my order when i contacted the company. Miraculously, the following day it shipped (allegedly). The inference is that this is an American or British company, when in fact, it is Chinese. My only hope is that the positive reviews of the quality of the merchandise are real, and not a figment of the company's imagination.
28 september 2023
Review zonder uitnodiging
Antwoord van Stamprints
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. The delay you mentioned is likely due to the Customs declaration process, which is a standard and essential step for international shipments. Regarding the shipping location, we have warehouses in various countries, and the shipment location depends on the availability of the product you purchased. Rest assured, the quality of our merchandise is not a figment of our imagination; we ensure to offer our customers high-quality products.
We are committed to ensuring that you receive your order as soon as possible. If you have any further questions or concerns about your order's status, please don't hesitate to reach out to us.
The courier is full of lies
The courier is full of lies. It will not be delivered for almost a week. I call and ask that it is lost. After a while, it says it will be signed for, and then it says I will give you a refund.
25 oktober 2023
Antwoord van Stamprints
Dear customer,
We sincerely apologize for the delivery issues you've experienced. We understand that delays and communication problems with couriers can be frustrating. Your feedback is invaluable, and we take your concerns seriously.
To assist you better, could you please provide us with your order ID? Our customer service team will promptly reach out to you to gather more details about your order and address the situation effectively.
Thank you for sharing your feedback, and please know that we are committed to continuously enhancing our services to ensure a better shopping experience for you.
As a nature lover, I adore Stamprints' commitment to eco-friendly materials.
As a nature lover, I adore Stamprints' commitment to eco-friendly materials. Their journals, made from sustainable sources, are like a canvas for my thoughts and sketches. I feel a connection to the environment with every page.
15 oktober 2023
I do not recommend this company.
They are way to slow, 3 weeks later and still no package. They make you think they send from Europe but in fact they just send from China. So really, you could get the same product for 30% of the price if you contact Chinese sellers directly.
But it was my fault for not checking reviews here at first so, if you have time to wait 4+ weeks for an order. This is the company for you.
22 oktober 2023
Review zonder uitnodiging
Antwoord van Stamprints
We apologize for any inconvenience you've experienced. Our company operates warehouses in various countries, and the specific shipment location is determined based on the availability of the product you've purchased.
The lead time for deliveries can occasionally be extended for several reasons. Customized products, for instance, often require more time for creation compared to pre-made items. Additionally, customs clearance procedures can introduce delays, as international shipments are subject to regulatory processes. There are situations where random customs inspections can occur, resulting in an extension of the lead time. These inspections are beyond our control but are essential for security and compliance reasons.
We promise we continuously monitor the progress of your package and provide updates along the way. The estimated delivery time serves as a reference point, and we sincerely appreciate your patience and understanding in such situations.
We value your business and are committed to ensuring a smooth shopping experience for you.
pleasant and safe shopping :)
It's nice that you are always polite when communicating. You are an institution that gives people trust. It was my pleasure to work with you <3
21 oktober 2023
This is not right
This is not right. Somebody needs to report this company to the business bureau. You guys are taking peoples money and it’s not right. My order has not even shipped yet. It’s ridiculous it’s only paper!!!!
19 oktober 2023
Review zonder uitnodiging
Antwoord van Stamprints
We genuinely apologize for any inconvenience you've experienced. We have already sent out your order, and our customer service team has reached out to you to ensure everything is in order. Your satisfaction is essential to us, and we're dedicated to making this right for you. Thank you for your patience and understanding.
The best store
I've shopped from many brands so far, but Stamprints is definitely the best I've seen. There is a wide variety of products and most importantly, their prices are very affordable compared to the market. Not to mention the quality of the products!! Everything is amazing and extremely high quality. Once the products are shipped, they arrive within 12 days at the latest, wherever you are. This is the best store I can recommend to you! Thank you stamprints 🖤
17 oktober 2023
Very satisfied
The attention to detail on the stickers I received is remarkable. It's evident that they take pride in their work. Very satisfied!
30 september 2023
Antwoord van Stamprints
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience at our shop. Wishing you a fantastic day!
Common sense not so common
Took about 7 weeks to finally come. After me emailing twice for it's whereabouts. The courier company they use sucks with zero communication.
As for the stamp I bought, that is actually decent quality and seems ok. It was the largest size stamp I could order with a wooden handle. I added the option of a stamp pad with my order. The stamp pad was a piddly size about a quarter the size of my stamp so therefore completely useless and a waste of my money. I now have to go to officeworks to get an appropriate sized stamp pad.
You would think if they add the option to buy a stamp pad you would one that matches the size of the custom stamp that you had just purchased.
3 september 2023
Review zonder uitnodiging
Antwoord van Stamprints
Dear Customer,
We sincerely apologize for the delay in receiving your order, and we understand your frustration with the extended wait. International shipments can encounter customs clearance delays, but we're actively working to enhance our shipping processes to prevent such delays in the future.
Regarding the stamp pad size issue, we assure you that we are taking steps to ensure that such details are communicated more clearly in the future.
Your patience and feedback are immensely valuable to us, as they guide us in making necessary enhancements to ensure a better overall experience for you. Thank you for bringing these matters to our attention.
Once again, we apologize for any inconvenience you faced and greatly appreciate your continued support.
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