Super impressed with Stamprints! My client needed wax seals, and Stamprints was one of the first vendors I found online. Their customer service was top-notch and they were quick to respond to every qu... Toon meer
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Lees wat reviewers zeggen
The timely service of this company has been great! They communicate quickly and strive to create a quality product. We have given this as a gift and the recipient has loved it!
Maria from design was fantastic to work with as I needed help with my artwork. I only had a photo of a logo and they were able to replicate it perfectly. We wanted a personalized gift to celebrate a... Toon meer
I received my stamp and stamp pad and was excited to use them until I found that the stamp pad I ordered was too small for my stamp. I reached out to support and after a few back and forth a the compa... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Stamprints is a company specializing in the production of wax seal stamps, rubber stamps, and journals. All the products we sell are co-produced by our own factories and selected high-quality factories. Our products are made from the highest quality, eco-friendly materials, and we are constantly improving the quality of our products based on our customer's feedback and opinions. Hopefully, you can find something that presents your personality on Stamprints.
Contactgegevens
FLAT/RM B 5/F GAYLORD COMMERCIAL BUILDING 114-118 , 999077, Hong Kong, Hong Kong
- +85246647084
- faith@stamprints.com
- stamprints.com
4,3
Uitstekend
116 reviews
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Import tax, newsletter
I had to pay extra import tax since the package came directly from China.
I received no customer service for a few months until leaving this review. During these months, it was not possible to unsubscribe from their newsletter, but they have now unsubscribed me and offered a discount code.
It seems like their customer support is improving.
22 augustus 2023
Review zonder uitnodiging
Antwoord van Stamprints
Dear Customer,
We appreciate your feedback and would like to clarify some aspects of our operations. Stamprints operates with multiple warehouses in different countries, and the shipment location is random, primarily based on product availability.
Regarding the email issue, our customer service staff has already unsubscribed your email from our mailing list. If you encounter any problems or have further concerns, please feel free to contact us. We are here to assist you and swiftly address any issues you may have.
Thank you for your feedback, and we aim to continuously improve our services.
Don't order
Don't order. You will waste your money and time. Not received goods. Emailed 4 times...Twice was sent an automated message saying the parcel was in customs. Emailed again a new parcel was sent (apparently). Still nothing. Have Emailed 2x again. No response!!!. Their customer service sucks!! Tried to get a refund...again No response!
This company is a SCAM DO NOT PAY MONEY. YOU WILL NOT GET YOUR GOODS.
16 augustus 2023
Review zonder uitnodiging
Antwoord van Stamprints
We apologize for the delays and inconveniences you've experienced with your order. We will promptly investigate the status of your order. To assist you further, please provide us with your email address, or feel free to contact our customer service staff, and we will ensure that you receive the necessary information regarding your order. Your satisfaction is our priority, and we are here to help.
Not recommended
I am not quite happy about their product. They should be more careful about customer demand.
26 juli 2023
Review zonder uitnodiging
Antwoord van Stamprints
We value your feedback and apologize if our product didn't meet your expectations. Customer satisfaction is important to us, and we strive to improve based on feedback. If you have specific concerns or suggestions regarding your order or our products, please feel free to share them with us. We are committed to understanding and addressing customer demands better in the future.
Very poor service
Very poor service. I ordered a stamp over 6 weeks ago, and according to my order, it still has not been fulfilled. Customer service and support at Stamprints appear to be canned responses, blaming customs and carriers rather than looking to help with my inquiries. I would strongly advise seeking alternatives rather than using Stamprints
9 augustus 2023
Review zonder uitnodiging
Antwoord van Stamprints
I apologize for the delays and inconveniences you've experienced with your order. We understand your frustration, and we take your feedback seriously. May I kindly ask for your email address? Our customer service staff will investigate the order status for you and work to improve our customer service. If you have any specific inquiries or concerns, please don't hesitate to reach out to us, and we will do our best to assist you. Your satisfaction is important to us, and we appreciate your patience during this process.
Don’t order !
Impossible to track a simple package and delayed delivery. Had I known I was ordering from a Chinese site I would never have done it.
It’s faster to go to your local shop and buy DIY paper.
1 augustus 2023
Review zonder uitnodiging
Antwoord van Stamprints
We apologize for the difficulties you've faced with tracking your package and the delayed delivery. Your feedback is valuable to us, and we're sorry for any inconvenience you've experienced.
Regarding the origin of our site, we'd like to clarify that while we are based in Hong Kong, we have multiple warehouses in different countries. The shipment location is random and depends on the availability of the product you purchased.
If you have any further questions or concerns, please don't hesitate to contact us. Your satisfaction is important to us, and we're here to assist you.
Delivery service and tracking, very weak
Ok this would have got 5stars but I’m giving it 1star because the distribution is vague at best, this item was in a tiny package and thrown over a back fence where it was laying in a puddle under a drain pipe there was no note through the letterbox which they would of oassed.
“The quality is top notch” but everything else is really weak!
Around 6weeks to arrive, after the wedding it was meant for.
I’m disappointed because it smelt of sewage and that’s down to the delivery service and it was around £39.00 so not cheap!
Such a shame.
21 juli 2023
Review zonder uitnodiging
Antwoord van Stamprints
We're truly sorry to hear about the disappointment you experienced with the delivery of your order. Your feedback is invaluable to us, and we want to assure you that we take this matter seriously. We will reach out to all the carriers to prevent such incidents from occurring in the future.
Your feedback serves as a crucial guide for us to enhance our services, and we are fully committed to implementing improvements to ensure a smoother and more satisfactory experience for our valued customers.
Ordered in May
Ordered in May. Not recieved goods. Emailed 4 times...Twice was sent an automated message saying parcel in customs. Emailed again a new parcel sent (apparently). Still nothing .Have Emailed 2x again ...No response!!!. Their customer service sucks!! Tried to get a refund...again No response!
This company is a SCAM DO NOT PAY MONEY. YOU WILL NOT GET YOUR GOODS.
25 mei 2023
Review zonder uitnodiging
Antwoord van Stamprints
We sincerely apologize for the frustrating experience you've had with your order, and we understand your concerns. To help you further, we would like to investigate the status of your order. Could you please provide us with your order number or the email address associated with your order? This information will enable us to look into the situation more effectively and work towards a resolution.
We want to assure you that we are committed to resolving this issue and ensuring a better experience for our customers. Thank you for your patience, and we look forward to assisting you further.
Do not order from here
Do not order from here. You will have issues if you do. Just a warning.
27 mei 2023
Review zonder uitnodiging
Antwoord van Stamprints
We appreciate your feedback and take it seriously. We're sorry to hear that you've had issues. We're continually working to improve our services and ensure a better experience for our customers.
If you have any specific issues or feedback you'd like to share with us, please feel free to provide more details. Your input helps us identify areas for improvement, and we value your feedback.
Thank you for taking the time to share your thoughts with us.
Dodgy shipping
if you’re going to order from this company allow at least double the expected shipping time because mine took 6-7 weeks to get to me. however, the stickers that i ordered are really lovely so i’d say it’s worth the wait
17 mei 2023
Review zonder uitnodiging
Antwoord van Stamprints
Thank you for your patience and understanding regarding the extended shipping time. We're pleased to hear that you found the stickers you ordered to be lovely and worth the wait. We appreciate your feedback.
Rest assured that we have made significant improvements to our shipping processes, and we're continuously working to ensure faster and more reliable deliveries. We look forward to serving you again in the future, and we hope your next shopping experience with us will be even more satisfying.
Don't buy from them
Ordered my stamp from them over a month ago and I haven't gotten a single bit of information about where my package is. Do not order from this company.
16 mei 2023
Review zonder uitnodiging
Antwoord van Stamprints
We apologize for the inconvenience you've experienced with your order. Could you please provide us with your email or order number so that our customer service team can investigate the status of your package and provide you with the necessary information? Your feedback is important to us, and we want to ensure a better experience for you. Thank you for bringing this to our attention, and we'll do our best to assist you promptly.
Die Ware wurde am 15.04.23 bestellt und erst am 03.06.2023 mit einer Überraschung geliefert.
Am 15.04.2023 gab ich auf der Seite "stamprints dott com" meine Bestellung für fast 90€ auf. Heute ist 12.05.2023 und die Bestellung wurde nicht mal versendent. Ich bekam keine Benachrichtigung darüber, dass die Ware versendet wurde. Meine zahlreiche Emails auf "support(at)stamprints dott com" wurden nicht beantwortet. Und die Email an "info(at)stamprints dott com" kam zurück. Ich weiß nicht, was ich denken soll.
P.S. Heute ist 03.06.2023 und ich bekam meine Bestellung. Am 26.05.2023 bekam ich eine Benachrichtigung, dass die Ware versendet wurde.
Alle Artikeln sind wunderschön.
...Bis auf Washi Tape-Set "50CM Trial-Sized Japanese MT Vintage Floral Washi Tape, Size: 50mm × 500mm" für 13,16€.
Diese kamen in einem ganz kleinen 4-eckigen dünnen Format vielleicht in der Länge 60cm (!) und nicht in den Rollen mit der Länge 5 Meter, wie es auf der Seite angezeigt ist.
Habe dies auf "support(at)stamprints dott com" reklamiert.
15 april 2023
Review zonder uitnodiging
Antwoord van Stamprints
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie mit Ihrer Bestellung erlebt haben. Wir haben Verbesserungen in unserem Kundensupport vorgenommen, um solche Situationen in Zukunft zu vermeiden.
Wir freuen uns jedoch zu hören, dass Sie die anderen Artikel in Ihrer Bestellung als wunderschön empfunden haben. In Bezug auf das Washi Tape-Set "50CM Trial-Sized Japanese MT Vintage Floral Washi Tape" bedauern wir die Unannehmlichkeiten. Wir haben Ihre Reklamation erhalten und werden unser Bestes tun, um dieses Problem zu lösen und sicherzustellen, dass Sie die richtige Produktqualität erhalten.
Vielen Dank, dass Sie uns auf diese Angelegenheit hingewiesen haben, und wir werden sicherstellen, dass Ihre zukünftigen Einkäufe bei uns reibungsloser verlaufen.
This website is a scam
This website is a scam. Took money and then never replied to any emails.
3 mei 2023
Review zonder uitnodiging
Antwoord van Stamprints
We apologize for the negative experience you've had with our service. We have already improved our customer service, and we will surely reply to every customer as soon as we can. We take your concerns seriously, and we are committed to improving our services.
Buy this stuff from Amazon
Buy this stuff from Amazon, its low quality overpriced tat.
Returns policy is non existent. I've opened up a PayPal dispute. AVOID AVOID AVOID
29 april 2023
Review zonder uitnodiging
Antwoord van Stamprints
We're sorry to hear about your dissatisfaction with our products and services. Your feedback is valuable to us as we continuously strive to improve.
While we understand your concerns, we do have a return policy in place to assist customers with any issues they may encounter. We are also working on improving the quality of our products to meet our customers' expectations.
If you have opened a PayPal dispute, we will cooperate fully with their resolution process to ensure your concerns are addressed. Please feel free to provide any additional information about your order or concerns, and we will do our best to assist you in resolving this matter.
We apologize for any inconvenience you've experienced and appreciate your feedback.
The website is fake!
The website is fake!
I got nothing after month.
3 april 2023
Review zonder uitnodiging
Antwoord van Stamprints
We apologize for the delay in your order and any inconvenience this may have caused. We take such matters seriously and are committed to addressing them.
Please provide us with your order details or contact our customer service staff so that we can investigate your specific case and resolve it promptly. Also, rest assured that we have greatly improved our shipping service and will surely send products more quickly in the future.
Your satisfaction is important to us, and we appreciate your patience and understanding.
This website is a scam selling non…
This website is a scam selling non existing products. They take your money and never reply you or send your order. Pls do not trust this website’
27 maart 2023
Review zonder uitnodiging
Antwoord van Stamprints
We deeply regret any negative experience you've had with our website and service. We have taken steps to enhance our customer service, and we assure you that we are committed to addressing issues promptly.
Your satisfaction is important to us, and we value your trust. We are continuously working to provide better service, and we hope to have the opportunity to regain your trust in the future.
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