I suspect the cable from seat to footrest is a bit to long as footrest does not lie flat I’ve tried to get seat to lie down but not successful a vey nice chair a bit on large size at top of stairs dif... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Just had my stairlift serviced. Engineer was prompt, polite and very efficient. I had ample opportunity to ask any questions and ones I did were answered in a professional and knowledgeable manner. St... Toon meer
Bedrijf heeft geantwoord
My Srannah stairlift was installed about 9 months ago, and has always performed faultlessly. It was recently checked over and serviced. Jason, the Service Engineer, explained its workings, and I app... Toon meer
Bedrijf heeft geantwoord
Our experience with Stannah has been great from start to finish. We enjoyed meeting James who initially visited us to look at our stairs, talk us through what needed to be considered and then recommen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In 1867 Joseph Stannah started our business moving goods around the docks of London. Much has changed since then but one thing hasn’t. And that’s our commitment to Joseph’s desire to deliver quality products and first class service. Over 40 years ago we added stairlifts to our range and since then we have helped over 700,000 people make more of their day. With options to buy or rent new or reconditioned stairlifts for straight or curved staircases we have a stairlift to suit everyone.
Contactgegevens
Watt Close, SP10 3SD, Andover, Verenigd Koninkrijk
- 01264 364311
- customersupport@stannah.co.uk
- stannah.com
4,7
Uitstekend
6K reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Stannah UK
We appreciate you taking the time to leave a review.
INSTALLED VERY QUICKLY
I had to have a stair lift installed very quickly and they did the job excellently and it was left very clean and tidy and they made sure that I knew how to operate it and were very kind and helpful.
13 maart 2026
Antwoord van Stannah UK
Thank you for your positive review. We're so glad to hear the stairlift was installed quickly and excellently. We appreciate you mentioning how clean and tidy everything was left and that you were shown how to operate it and found our team kind and helpful.
Stair lift service
James telephone to ask if he could come He arrived about half an hour later and carried out the stairlift service. James was cheerful, efficient and helpful. Thank you James
27 maart 2026
Antwoord van Stannah UK
We're happy to hear that the stairlift service was carried out efficiently and that our team member was helpful and cheerful. Thank you for your positive feedback; we appreciate it.
Engineer turns up on time
Engineer turns up on time. Very efficient and very good at his job.
10 april 2026
Review zonder uitnodiging
Antwoord van Stannah UK
We're happy to hear that our engineer was punctual, efficient, and skilled. Thank you for your positive feedback; we appreciate it.
We can recommend Stannah
We can recommend Stannah, for its sales force being understanding of needs. The finished installation lives up to the best expectations. If you have a new stair carpet, do not expect the fitters to protect it from their work boots when requested. Perhaps fit your own carpet protection, even if you cannot yourself bend down to lay it.
10 april 2026
Antwoord van Stannah UK
Thank you for your recommendation and for your kind words about our sales team and the finished installation — we’re delighted these aspects met your expectations.
We’re sorry to hear about your experience regarding carpet protection during the installation. Our installers are expected to carry separate footwear for indoor use, and we regret if this was not reflected on this occasion. Your comments will be fed back to the relevant team so this can be reinforced and avoided in future.
Thank you again for sharing your feedback, which helps us continue to improve our service.
Antwoord van Stannah UK
Many thanks for taking the time to leave a review.
Niggles with service.
A stairlift is of little use if it is not working. Mine never failed to do the job of getting me up or down our stair case. But It did develop a fault in the foot-rest raising and lowering mechanism, initially failing regularly to act on button press without a nudge from my foot, this deteriorating to every time I wanted it to act. As the call-out charges are high I put up with this irritation for several months until it was due a service. The fix involved replacing the clutch, since when it has worked properly for the first time in a long while.
9 april 2026
Antwoord van Stannah UK
Thank you for your feedback. We’re pleased to hear your stairlift continued to safely do its job, but we’re sorry for the frustration caused by the footrest issue. We understand how inconvenient this must have been and appreciate you raising it. We’re glad the clutch replacement carried out during the service has resolved the problem and that everything is now working as it should. Thank you for sharing your experience.
Excellent service
Alfie did his usual excellent service for our annual maintenance visit. Polite and nice fella to talk to.
9 april 2026
Antwoord van Stannah UK
We appreciate you sharing your experience with us. It's great to hear that you consistently receive excellent service during your annual maintenance visits.
Antwoord van Stannah UK
We're so glad to hear that you found our team pleasant, efficient, and courteous. Thank you for your positive feedback; we appreciate it!
Excellent service & communication
9 april 2026
Antwoord van Stannah UK
Thank you for taking the time to leave a review and for choosing Stannah.
Efficient service throughout ordering and fitting.
The fitters were efficient and helpful and installed the stairlift carefully and securely. They demonstrated how to use the stairlift and the remote control and answered all our questions.
The only downside was the failure of the carpenter (different company) He to arrive on the day to fit a balustrade as part of the contract. He came the following week and did a very good job.
We are happy with the final product.
2 april 2026
Antwoord van Stannah UK
We appreciate your feedback and are glad the installation was efficient and helpful. We're sorry to hear about the delay with the carpenter and are happy the balustrade was completed to your satisfaction.
He was a very pleasant man
He was a very pleasant man. He arrived on time and was very thorough with his service.
8 april 2026
Antwoord van Stannah UK
We appreciate you sharing your positive experience. We're happy to hear that the person was pleasant and thorough with the service and arrived on time.
Helpful staff
Helpful staff, arriving when told they would, cheery manner, thorough job done.
8 april 2026
Antwoord van Stannah UK
We appreciate you sharing your positive experience! We're happy to hear that our staff was helpful, punctual, and thorough.
We had a standard yearly service by a…
We had a standard yearly service by a pleasant and experienced engineer.
We had an occasional sound when standing on the footboard and that was rectified by cleaning the system.
7 april 2026
Antwoord van Stannah UK
We're happy to hear that you had a positive experience with our engineer during your yearly service. We appreciate your feedback and are glad we could resolve the sound issue you experienced.
Antwoord van Stannah UK
We are so glad that you found him friendly and helpful. We appreciate your positive feedback very much.
excelent serevice as always.
8 april 2026
Antwoord van Stannah UK
We appreciate you sharing your experience. We are so happy to hear you consistently receive excellent service from us.
The engineer was incredibly helpful
The engineer was incredibly helpful, knowledgeable and efficient. Fixed all the loose bits and gave it a general service and it's working beautifully. He was prompt and polite and everything was smooth and satisfying.
7 april 2026
Review zonder uitnodiging
Antwoord van Stannah UK
We're so glad to hear that the engineer was helpful, knowledgeable, and efficient in resolving the issues and providing a general service. We appreciate your positive feedback, thank you for choosing Stannah.
Same engineer
Same engineer, meaning he knew layout of house and our particular lift, which ensures consistency and quality
8 april 2026
Antwoord van Stannah UK
We appreciate you sharing your experience! It's great to know that having the same engineer has ensured consistency and given you peace of mind.
Good friendly service
8 april 2026
Antwoord van Stannah UK
Thank you so much for taking the time to leave a review.
Engineer arrived on time and completed…
Engineer arrived on time and completed the service. Pleasant person and left the place tidy.
1 april 2026
Antwoord van Stannah UK
We appreciate you sharing your positive experience. We're happy to hear that our engineer was punctual, pleasant, and tidy while completing the service.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.