Just wanted to Thank Valentina very much! She was very nice and had patience with me. She demonstrated excellent customer service. I will refer my famiy members to visit this location.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I felt some of the up charges were not clear and glossed over. The overall experience took much longer than needed (2 + hours). While everyone is very friendly, I’ve just had more straightforward and... Toon meer
Bedrijf heeft geantwoord
Over all experience was excellent. Valintina was awesome, I’m glad you went back to the personal touch. The one on one eye examinations is 100% better. I never liked the virtual exams, felt rushed and... Toon meer
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I highly recommend Stanton Optical ! They greeted me right away and service is fast ..They were very nice, very respectful. The staff were amazingly helpful very careful with your classes? The staf... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
Affordable Eye Care for Everyone
Geschreven door het bedrijf
- Quality Vision Care That Fits Your Budget
- At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
- Same-Day Glasses, Made Onsite
- Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
- Your Eye Health Is In Expert Hands
- Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
- Eye Care for the Whole Family
- Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
- Most Major Vision Insurance Plans Accepted
- Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.
Contactgegevens
1742 N Zaragoza Rd, Suite B, 79936, El Paso, TX, Verenigde Staten
- (915) 277-0062
Two Pairs for $79 + Free Eye Exam
4,3
Uitstekend
131 reviews
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Keep going back I can not see with outl my glass
Keep going back I can not see with my glass & now they send me with a specialist because I was blinking. So no good I still out seen I need to see!
27 februari 2026
Antwoord van Stanton Optical - El Paso (Zaraplex)
Hi Adrianna, I’m really sorry to hear that your prescription isn’t working as expected. I understand how frustrating and concerning this must be, especially when you rely on your glasses every day. Thank you for bringing this to our attention—we’ve escalated your situation for further review so we can address your concerns as soon as possible. We truly appreciate your feedback.
Finally I got what I wanted
I don’t like to be pressured by anyone. I finally got what I wanted the way I wanted it.
I was heard
Thanks
27 februari 2026
Pedro the sales manager was great
Pedro the sales manager was great! He truly made my experience.
27 februari 2026
Worth the wait
They are extremely friendly and patient only bad thing it was busy so I was there for a while but my glasses were ready four days earlier than expected
5 maart 2026
I use to go to the fountains until I…
I use to go to the fountains until I met Pedro, besides having amazing customer service he’s very informative and detailed with his explanations. This last time I was due to go and come back , Christopher offered an alternative so I wouldn’t have to do that. Him and Pedro got my son and I taken care of and we purchased our glasses and were on our way, simple. Keep it up!
13 maart 2026
Was a good Experience
Was a good Experience. April helped my husband and I. She was awesome and gave us all the information we needed about our glasses. They went above and beyond.
14 maart 2026
The manager was great she was real…
The manager was great she was real helpful explaining everything I asked. And took her time explaining everything about my contacts and glases
1 maart 2026
Made an appointment at 1130 and wasn’t…
Made an appointment at 1130 and wasn’t seen till almost 2 hours later. There’s really no point in making an appointment.
22 februari 2026
Antwoord van Stanton Optical - El Paso (Zaraplex)
Hello Briella. We're sorry to hear about the long wait despite having an appointment. We are always looking for ways to improve and better serve our community, and we'll be escalating this internally to ensure it's thoroughly reviewed. We appreciate your feedback.
Everything out of system
i scheduled a same day appointment because i only get limited days to do everything i need. i schedule my appointment and show up. im very understanding about things and dont have a a problem waiting but i scheduled an appointment and wasn’t taken in until hours after my appointment because the system supposedly glitched and skipped my turn. i said okay whatever i need these glasses. after everything i finally was able to go pick my glasses and i had mentioned that there was a few things that needed to be fixed in the glasses since they kept falling and the glasses were leaning more on one side . she left and made a fix that lasted until i walked out of the door. i called the next day asking if i needed to make an appointment or if i could go ahead and walk in for a resizing for my glasses since the glasses weren’t sized at all, she proceeded to tell me to just come in and they’d fix them there and it shouldn’t take long. i keep in mind my experience the day before so i figured it shouldn’t be too bad if i was just on the phone with her and she told me to just come in. i get there and was told to go have a seat so i did have a seat and im waiting and the same person that told me to go have a seat, helps everyone walking in with the same issues as me. it’s not very common of me because i’m not confrontational but i intervened because i saw her with another man and a pair of glasses that had the exact same issue only again i was way before him and i asked if she could fix mine while she worked on his as well since i was before him and others. again it is very hard for me to take time out of work for my necessities but the times that i’ve gotten just a bit of time it’s very time consuming. my glasses still do not fit because even then the second time i went in, the fix lasted maybe 5 minutes. i also asked if there was a way to fix the lens because there was times it scratched me and she said yes but there was nothing done to the lens to be fixed. i’ve hesitated in coming back to even get them fixed because of these incidents.
27 februari 2026
Antwoord van Stanton Optical - El Paso (Zaraplex)
Hello Audrey, we’re very sorry to hear about the delays you experienced and the ongoing issues with the fit of your glasses. We understand how frustrating this must be, especially when you scheduled an appointment and took time out of your busy schedule, expecting a quicker visit. Thank you for bringing this to our attention. We’ll be escalating this internally to ensure it’s thoroughly reviewed. We truly appreciate your feedback.
Appointment took way too long
Appointment took way too long. My son missed half the school day, UNACCEPTABLE. 4 hour appointment for just some glasses and contacts?!?! I think I’ll just stick to America Best where their appointments last 1-1 1/2 tops! Staff just standing around and talking not calling or helping patients. I do not recommended this place AT ALL. Complete failure!
20 februari 2026
Antwoord van Stanton Optical - El Paso (Zaraplex)
Hello Jayden. We’re sorry to hear about your experience and understand how frustrating a long wait can be, especially when it caused your son to miss school. We'll be escalating this internally to ensure it's thoroughly reviewed. We appreciate your feedback.
Had an appointment still took 4 hours…
I set up an appointment and still somehow was at their office for 4 hours. I came in at 3pm and filled out the appointment form letting them know that I was having issues seeing at night. Still I found myself leaving at 7pm (in the dark). Fortunately though they were able to give me a test pair of contacts similar to my prescription with antiglare so I could see while I drove home. When I returned for my glasses lenses and contacts, they couldn't find them and waiting about an hour for them to locate them and install them into my frame. A couple days later I had to return because the prescription in my glasses wasn't working. I came back in and told them something needed to be adjusted because I couldn't see through them but if I lifted them and put then at an angle I could see. Another person who wasn't helping me came over and said that my lenses working in wearing my glasses wrong and that I'm not supposed to have them sitting that way and all I need to do it sir them up higher on my face. I told her that if I put them any higher on my face it's uncomfortable and my eyelashes will touch the frame and I still can't see through them. She told me to push them up even further which meant up against my eyebrows, she said that's how I'm supposed to wear them. I've been wearing glasses for 10 years, and although I'm no expert I'm pretty sure your glasses should not be touching your eyebrows and eyelashes. Thankfully, after the 5th time saying that this does not sit comfortably, they decided to adjust the frame. I was able to see and they told me to come back to they could reorder the lenses. The next day I wore my glasses they arm snapped. I came back in and whom I presume to be the manager (and who helped with the antiglare contacts) helped me again. I told her the situation with my previous visit and we used the frame they has in stock to measure where the lenses needed to sit properly and reordered my lenses with frames and then let me keep the frame we measured with and put my now old lenses on so that I could see. Once I received the reorder everything was perfect! Nothing needed to be adjusted! I'm not sure why their wait times are so long but thankfully some of the staff were very understanding and patient so it made an already stressful visit a little less stressful. The manager truly cares about her customers.
20 februari 2026
Antwoord van Stanton Optical - El Paso (Zaraplex)
Hello Lola. We’re sorry to hear about the long wait times and the difficulties you experienced during the process of getting your glasses and contacts. At the same time, we appreciate you recognizing the staff members who worked to help resolve the issue, and we’re glad to hear that the final result met your expectations. Your comments are important to us and will be shared with our team as we continue working to improve the overall customer experience. Thank you for bringing this to our attention.
Antwoord van Stanton Optical - El Paso (Zaraplex)
Hello Gabriel! We’re glad you had a solid experience and appreciate your recommendation!
Antwoord van Stanton Optical - El Paso (Zaraplex)
Hello Deborah! Thank you! We’re glad your visit was easy and convenient. We appreciate your feedback!
Was treated with kind and courtesy, especially at the exam room when the eye machine gave up. They moved me to another room and finish the exam. Very responsible people.
Es treated with kind and courtesy
5 maart 2026
Antwoord van Stanton Optical - El Paso (Zaraplex)
Hello Alicia! We’re glad our team could handle the situation smoothly and provide kind, courteous, and responsible service during your exam.
You delivered my glasses as promised
You delivered my glasses as promised. Unfortunately, you were unable to do the exam for my prescription, so I had to go to my ophthalmologist for the prescription.
4 maart 2026
Antwoord van Stanton Optical - El Paso (Zaraplex)
Hello Norbert! We’re glad your glasses were delivered as promised. We apologize that we couldn’t complete your exam and appreciate your understanding in getting your prescription from your ophthalmologist.
Amazing customer service everyone so…
Amazing customer service everyone so kind and helpful !
5 maart 2026
Antwoord van Stanton Optical - El Paso (Zaraplex)
Hello Alan! Thank you for your kind words! We’re thrilled you found our team so kind and helpful!
Antwoord van Stanton Optical - El Paso (Zaraplex)
Hello Samantha! Thank you for your feedback! We’re glad you had a good experience and look forward to seeing you again!
Antwoord van Stanton Optical - El Paso (Zaraplex)
Hello Martha. We’d love to hear a bit more about your experience. Please feel free to contact us at 877-518-5788 so we can gather more details and work toward a resolution.
Was taken care of right away and…
Was taken care of right away and everyone was so kind !!!
3 maart 2026
Antwoord van Stanton Optical - El Paso (Zaraplex)
Hello Mariah! Thank you for your review! We’re glad you were taken care of promptly and that our team was kind. We truly appreciate you!
My appointment was at 1:30 I didn’t get…
My appointment was at 1:30 I didn’t get helped till 2:30. Everyone that got there after me left before me I didn’t leave till 4:30. Staff was nice but super unorganized I felt like I just kept getting pushed back for others
28 februari 2026
Antwoord van Stanton Optical - El Paso (Zaraplex)
Hello Jomar. We sincerely apologize for the long wait and the frustration it caused. Your time is valuable, and it’s not the experience we want for our patients. We'll be escalating this internally to ensure it's thoroughly reviewed. We appreciate your feedback.
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