Starrymart Reviews 

119
•
TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great online market, the best I've ever used. Very quick delivery, well packaged. Products always in date and plenty of time left before expiry dates. Not like some of markets sending things being... Toon meer

Beoordeeld met 5 van de 5 sterren

I bought a couple of japanese teas (the only stockist in uk this item!) called them up to change order without issue and they held my item until i paid a small cost difference. they were helpful and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

First order was fine but the courier for the second one has stated the order "will no longer be delivered" and to contact Starry Mart for more info. I've tried contacting them for a refund but have no... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Good range of products but their website pricing is really quite annoying! Constantly changing their prices and not for the better! When you return to your basket to complete and possibly check out... Toon meer

Bedrijfsgegevens

  1. Aziatische toko
  2. ook in
  3. Chinese supermarkt
  4. Japanse kruidenierswinkel
  5. Koreaanse kruidenierswinkel
  6. Online marktplaats
  7. Supermarkt

Geschreven door het bedrijf

Starry Mart was founded in 2009 and formally established as a limited liability company in 2015. We are a modern e-commerce company specializing in Asian food, with food and beverages from China, Japan, Korea, Malaysia, Singapore, Indonesia, Thailand, and Vietnam. We have our own logistics warehouse and two store branches located in Canterbury and Colchester. Our delivery services cover majority areas in the United Kingdom, the European Union, and North America. We build up an excellent reputation with professional service, rich product range and high-quality product. Our team has always insisted on service first, and always put customers first. Our main principle is to allow customers to purchase the best quality products and the most intimate service at the most reasonable price.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

119 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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3,8

Alle reviews

(119)

15 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great online market

Great online market, the best I've ever used. Very quick delivery, well packaged. Products always in date and plenty of time left before expiry dates. Not like some of markets sending things being so close to expiry date so you have to eat it straight away you want or not.
This market has a great choice of authentic Asian products with amazing flavours( I love soup bases, sauces) snacks, drinks and many more.
I definitely going to buy here again and again :)

21 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

good experience

I bought a couple of japanese teas (the only stockist in uk this item!) called them up to change order without issue and they held my item until i paid a small cost difference. they were helpful and shipped really quickly next day, id use them again.

6 oktober 2026
Review zonder uitnodiging
Logo Starrymart

Antwoord van Starrymart

Thank you for your kind review! We’re delighted to hear you had a positive experience and look forward to serving you again.

Beoordeeld met 5 van de 5 sterren

Fast service

Fast service,excellent packaging,A wide variety of options in website.

25 september 2026
Review zonder uitnodiging
Logo Starrymart

Antwoord van Starrymart

Thank you very much for your kind feedback! We're pleased to hear you had a good experience with us.

Beoordeeld met 1 van de 5 sterren

Delivery was very late

Delivery was very late. Without knocking on the door, the parcel was just thrown next to the bin.

16 september 2026
Review zonder uitnodiging
Logo Starrymart

Antwoord van Starrymart

We sincerely apologise for the late delivery and the way your parcel was delivered. We understand your concern and appreciate you bringing this to our attention. We will pass your feedback on to the courier.

Beoordeeld met 4 van de 5 sterren

Amazon Shipping dropped my parcel over the fence onto the ground

Regardless of the fragile label on the parcel, Amazon Shipping dropped my parcel over the fence onto the ground

22 februari 2026
Review zonder uitnodiging
Logo Starrymart

Antwoord van Starrymart

We sincerely apologise that your parcel was handled this way by the courier. We understand your concern and are sorry for the inconvenience caused. We will pass your feedback on to the relevant team.

Beoordeeld met 1 van de 5 sterren

Rude customer service

Rude customer service. I was fine with them until I had an issue with my order, I sent them an email and the employee who replied was very unhelpful and treated me like I was a dumb person . I certainly don't recommend them !

24 juni 2025
Review zonder uitnodiging
Logo Starrymart

Antwoord van Starrymart

We sincerely apologise for your experience and are sorry to hear that you felt this way. We would be happy to look into the matter further, but unfortunately, we are unable to locate the order from the information provided. Please kindly contact our customer service team with your order number so we can investigate this for you.

Beoordeeld met 1 van de 5 sterren

Order not received

First order was fine but the courier for the second one has stated the order "will no longer be delivered" and to contact Starry Mart for more info. I've tried contacting them for a refund but have not received a response. Edit to add 27/07/26 - Starry Mart failed to resolve this or answer any emails. Payment was recovered via the bank a few days ago.

11 juni 2026
Review zonder uitnodiging
Logo Starrymart

Antwoord van Starrymart

We sincerely apologise for the inconvenience caused and for the delay in responding to your emails. We understand how frustrating this must have been, especially after your previous positive experience with us.
We’re sorry that we were unable to resolve this matter in a timely manner. We appreciate your feedback and will review this case with our team to help prevent similar issues in the future.

Beoordeeld met 5 van de 5 sterren

Decent price

Decent price. First class comms. Posted / arrived promptly as per schedule. No hesitation using again. Trustworthy and professional. Many Thanks.

14 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Get a bigger kitchen

Usually end up visiting the shop in London as there's no decent Asian supermarkets near me but with no London trip coming up for a few months decided to order online. Received everything exactly as expected. Packaged so well nothing was broken, defrosted, or unusable. Will be ordering regularly online now. Only issue is having to rearrange the kitchen to fit everything in.

26 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

when things go wrong

Used a few times, things went ok until things were broken as shown in the photos. The customer service seemed very unprofessional and acted like it's all my fault. They did me a huge favour to refund me what the broken items cost. Shouldn't it all covered by delivery insurance from common senses? I got everything covered by the oil chilly which wasn't even my fault. what an attitude. Never again.

16 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing frozen food delivery!

I ordered a lot of frozen products from starry mart and a lot of heavy (rice) non frozen products. I expected some of it to arrive broken. But starry mart have done such an amazing job with packaging that everything arrived in perfect condition and the frozen food was still fully frozen and probably colder than my actual freezer!

I can’t recommend them enough and I will be making many more orders!

15 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Delivery in one day!

I’ve been using Starry Mart about once a month for the past five months, and I’ve always had a great experience. Their service is reliable and the ordering process is easy. I was especially impressed this time because I placed an order yesterday and it was delivered today—super fast! Everything arrived as expected. I’m really happy with Starry Mart and will definitely continue using them.

23 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Dishonest gift card

Dishonest gift card

Sept 25 card balance was £68.77 after shopping
Oct 4 - I shopped £5.01, card balance becomes £48.77

I should have £63.76 on the card!!!!!!

Your staff can't explain what happened and she can't even use the calculator to prove it correctly.

4 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great prices, awesome selection

Great prices, the customer service is brilliant - Always reply to my emails or Instagram messages. Awesome selection of food- Especially noodles. This is my go to shop for online asian groceries every month. Highly recommend.

7 juni 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Constant price change in website

Good range of products but their website pricing is really quite annoying!
Constantly changing their prices and not for the better! When you return to your basket to complete and possibly check out to pay - it’s a completely different price

Keep your prices consistent and stop trying to catch people into paying higher

1 april 2025
Review zonder uitnodiging

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