Starrymart Reviews 

119
•
TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great online market, the best I've ever used. Very quick delivery, well packaged. Products always in date and plenty of time left before expiry dates. Not like some of markets sending things being... Toon meer

Beoordeeld met 5 van de 5 sterren

I bought a couple of japanese teas (the only stockist in uk this item!) called them up to change order without issue and they held my item until i paid a small cost difference. they were helpful and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

First order was fine but the courier for the second one has stated the order "will no longer be delivered" and to contact Starry Mart for more info. I've tried contacting them for a refund but have no... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Good range of products but their website pricing is really quite annoying! Constantly changing their prices and not for the better! When you return to your basket to complete and possibly check out... Toon meer

Bedrijfsgegevens

  1. Aziatische toko
  2. ook in
  3. Chinese supermarkt
  4. Japanse kruidenierswinkel
  5. Koreaanse kruidenierswinkel
  6. Online marktplaats
  7. Supermarkt

Geschreven door het bedrijf

Starry Mart was founded in 2009 and formally established as a limited liability company in 2015. We are a modern e-commerce company specializing in Asian food, with food and beverages from China, Japan, Korea, Malaysia, Singapore, Indonesia, Thailand, and Vietnam. We have our own logistics warehouse and two store branches located in Canterbury and Colchester. Our delivery services cover majority areas in the United Kingdom, the European Union, and North America. We build up an excellent reputation with professional service, rich product range and high-quality product. Our team has always insisted on service first, and always put customers first. Our main principle is to allow customers to purchase the best quality products and the most intimate service at the most reasonable price.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

119 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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3,8

Alle reviews

(119)

15 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great online shop

Highly recommended, great selection and good price.
1 of my favorites online shop.

15 december 2023
Review zonder uitnodiging
Logo Starrymart

Antwoord van Starrymart

Thanks for your your shopping and support! Enjoy! Have a nice day!

Beoordeeld met 5 van de 5 sterren

Excellent company with extensive product line and perfect customer service!

What a wonderful experience… I had a few questions and called the number on the website and the call was answered straight away and everything explained… I then emailed about the items I had questions with and within 30 minutes had a reply after they had checked with their warehouse… I placed the order about 3pm on Wednesday afternoon and that evening had a email with the tracking details and my order has just arrived, Friday afternoon! Simply perfect service! Thank you Elizabeth and StarryMart!

2 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First time ordering

Placed my first order, arrived super quick, really well packaged. Communication was great. Easy to track order. Absolutely no complaints from me. Will be placing another order!

27 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Starry Mart have great customer service…

Starrymart have great customer service and are really helpful.

Starrymart sent special printed instructions for the delivery driver.

The groceries are also fantastic quality. Thank you to everyone at Starrymart

18 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The way StarryMart NEVER disappoints

The way StarryMart NEVER disappoints!

I love shopping from here, they deliver fast and always have enough stock and their items are genuine.
I honestly never needed to contact customer service ONCE since I became a customer some years back because of how good they are.

8 februari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank you!

I made my first order on January 2nd, 2024. I emailed Starrymart to enquire about despatch times (as I am a new customer). I received a polite email response within hours, and my order was with me today, January 5th, 2024. Everything was in my order, and all tasted delicious! I recommend Starrymart. I’m pleased and certainly had a great experience — worth every penny! Thank you, Starry.

5 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love everything that Starry Mart

I love everything that Starry Mart has to offer. Their online shopping is very easy to navigate. Orders were delivered in a very well packed box, with a little free gift that my daughter appreciate, quickly & smoothly. The variety of products are pretty extensive & at a fair price too. I will be ordering from them again soon & would certainly reccomend their service.
Well done & thank you Starry Mart!

25 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very fast delivery

Very fast delivery, all items were there. Free delivery with the amount we ordered. Didn't order anything fresh so can't speak for those items.

24 oktober 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Very short expiry dates-in days!

Made a couple of orders from this company, and realized that most products, e.g. jar food, dry food, are all expiring in a few days just after receiving them. Contacted the customer survice, and I was told that some products were reduced and have the short expiry dates shown online, however I was actually looking for the information when I placed the order but couldn't find it. I'd assume even they reduced due to short expiry dates, they still should have at least a month, not a few days! One product I ordered was Mochi, although it's still within the sell by date, it tasted very dry and hard. It's rediculors to sell food products like this!

23 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

An excellent online store with a wide selection of Asian products

We order a lot of Korean-related products (noodles, chilli oil etc.). Over the past few months, we have been trying different suppliers and came across Starrymart. Though we ordered directly from the company, it gave us some comfort that they are a seller on Amazon and have an excellent rating. The website is easy to use, and Starrymart has one of the best selections of Asian products I have found to date. Overall, the prices are excellent, and some were cheaper, others a little more expensive; however, they were generally good value. The delivery charge was okay (£3.99) or free if you order over £55. I ordered by midday and received all of my products by the next day. Everything was well packaged and in good order. Overall, it was a great experience, and I will use them again in the future.

8 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very Quick Delivery

Well presented and packaged with care and attention. The Tokyo Bread I ordered arrived within 48 hrs and were as fresh as if I'd bought them from a local baker.
Wonderful experience. And I will be a returning customer in the near future.

21 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Well packaged

Everything was well packaged and the best part was that frozen items were still frozen when it arrived. Good delivery time.
Great range of tteokbokki. Will definitely be using again in future.

3 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

What a wonderful Customer Service this…

What a wonderful Customer Service this company has. First of all to thank the fantastic lady on Sunday at Hyper Japan, that went through products with me and my husband and explained what every item was! We did buy a lot, cant wait for next year hopefully with even more stock and snacks!

We then bought some Plum wine the small glass cans, the lady said "You will be back, its fantastic" After drinking the wine on the way home on the train, I then had to use there website to order 3 Huge bottles because she was right!... The tastiest wine I have EVER had!!!!
Unfortunately it was out of stock ( Prob all of us from Hyper Japan lol) however after a message to them on Instagram, they told me the very next day it was available via direct message! Amazing and exceptional customer service!!

After placing my order, I was expecting 3 - 5 days for £95.00 order to come...Came next day Via amazon Shipping. I CANNOT FAULT THIS COMPANY. Incredible!!! :) I am now a huge fan of this company and will recommend them to everyone. Thank you!

30 juli 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Missing items again

I ordered nearly £40 of items, the box came damaged with a large split and several items were missing so i refused delivery and starry mart sent a replacement, however this time there was a missing item because it was out of stock. Disappointed and annoyed, this isn’t the first or second time where i’ve received a parcel with missing items because they were ‘out of stock’, i will probably go elsewhere in future since starrymart are no longer the only asian online store that stocks the stuff i like.

UPDATE: October 2026 Starry Mart tried to get my review taken down, I guess hoping that I wouldn’t notice since my review is from three years ago? It would have been more useful to contact ME about my review Starry Mart, maybe pointing out how the service has improved since I wrote this THREE years ago instead of trying to get me labelled as a bot and removed. Not a bot, an actual customer with valid concerns.

28 juli 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Poor delivery options

Ordered items on a Wednesday so try a selected delivery date of Thursday on the website. These items were for an event I was hosting on Saturday. Contacted them on Friday after the items didn’t arrive to be told that as there were cold items, they only dispatch them on Wednesdays and the cut off time for ordering is Mondays and so I’d have to wait till the following Wednesday before dispatch. Really frustrating. Not clear, with todays expectations around deliveries, I’m expecting next day or near to it from all sites I use, as such. I won’t use starry mart again, which is a shame as they’re one of only two companies I can find that stock strong zero, and I’d have rather used starry mart over Japan centre any day. Now, sadly, I have to use them due to more convenient delivery options.

5 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing!

first time ordering from here and was not disappointed. Ordered 1am thrursday and everything came perfectly the next day, definitely will be ordering from here again amazing prices too :)

17 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have bought 5 orders from Starrymart…

I have bought 5 orders from Starrymart and will continue to order. They have Buldak noodles at the most affordable prices. Their sweets and biscuits are delicious. I have not had anything that wasn't perfectly delivered quickly to my door. Any short dated items are brought to your attention before ordering but nothing lasts long in my house!! I love you guys!!

3 maart 2023
Review zonder uitnodiging

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