Sapphire Resorts Reviews 133

Owning a timeshare with this company has been one of the most disappointing and frustrating experiences for our family. What was supposed to be a beneficial investment quickly turned into a burden, and unfortunately, we’ve received nothing close to the service or value that was promised to us.

Not only have we been unable to use the benefits we were led to believe we’d enjoy, but we’ve also faced several challenges that have made this situation even worse. Our family has recently dealt with some medical issues, and when we reached out to the resort for assistance, the lack of care and concern we received was shocking. One representative instructed us to write a letter, but another dismissed it outright, stating that it wouldn’t make a difference. Their responses were rude, dismissive, and completely devoid of the support we expected as paying members.

We strongly believe that the company should allow us to cancel our timeshare, given all that we’ve endured. The financial and emotional toll this has taken on us is substantial, and to continue under these circumstances feels unfair and exploitative.

If you’re considering a timeshare with this company, please take this as a cautionary tale. Be extremely careful and reconsider whether it’s worth the potential stress, disappointment, and lack of assistance when you truly need it. What was sold to us as a dream quickly turned into a regrettable mistake, and we wouldn’t want anyone else to go through the same experience.

Our experience with this company has been highly disappointing. They promised free trips to Hawaii but failed to deliver, later claiming it was a third-party issue they wouldn’t honor. Using their website has been frustrating and nearly impossible without calling for assistance. Additionally, we were forced to book through the RCI site for an extra $239 because the affiliated Jockey Club timeshares were in undesirable locations, a fact they omitted during their presentation.

We were misled into believing this arrangement was a valuable investment that would appreciate in value and could easily be passed on to someone else. Instead, it has turned into a financial burden with no way to exit. The lack of transparency and unmet promises have left us deeply regretting our decision. We want out of this agreement and would not recommend this company to others.

Sapphire Resorts prioritize their own interests over their customers. Their sales team misleads buyers and offers only a short window to cancel, while it takes months to realize the contract isn't worthwhile. Vacation can be booked for less elsewhere without hidden fees!

I think yelp needs to add negative stars. Whatever you do do not sign up for Sapphire resorts. It is a scam and they will do everything they can screw you over and take your money. I have unfortunately done business with these unethical people. I went down to Las Vegas in 2020 and as we walking on the strip after stopping at a couple of bars with drinks in hands, we were stopped by one of their high-pressure salesman to convince us to go to one of their timeshare presentations with a promise of an awesome gift. What's funny is walking up to the jockey club he told us that we had to finish our drinks because we are not allowed to have alcohol or be under the influence when you go to the presentation. This salesman knew the rule knew that we had been drinking, but yet still convinced us to come. We were stupid and kind of drunk and eventually sign up for their timeshare after being promised that we would get a have all these vacation points and a free trip. But what they don't tell you that you could never use the point because they never have any times available and a free gift they give you, you can never use. I tried it was never able to use it. You will be stuck in this timeshare for the rest of your life. Whatever you do do not do it. They pray on tourist with lies and broken promises.

I cannot say it strong enough do not by Sapphire, resorts, or for that fact in the other timeshare company out there, they are all scams

It’s hard to put into words just how much I regret doing business with this company. The resorts simply aren’t worth being locked into a never-ending contract. I want out, but they won’t let me leave! It’s frustrating and unfair. You can easily find better, more affordable vacation options elsewhere—without the burden of a contract.

This experience has been an absolute onslaught of fees. They definitely do not give you the reality of what you are purchasing when they give their sales presentations. They only gave us a few days to change our mind, but it takes much longer than that to realize what you fell for. Our fees keep increasing with no end in sight. It is much cheaper for us to vacation through other avenues and have far more availability. Stay away.

We were in a 90 minute presentation and told this was one time offer today. Promise trips and cost if we sign up. Only a few day to look it over and cancel. We did not have all the correct paperwork told they would email it
Try use these free trips follow instruction require to mail and never heard from them

I enjoyed using the getaways and for that alone it was a decent value. But both sapphire and rci raised all of their values. A getaway used to be $199, that's what they advertised to me and that's what it was when I bought in. Now it's over $500 (as of 2025). I am on the triannual for credits and get 24000 every three years. It cost me about $800-900 (I forget what the HOA fee is) so let's say at the very least it's $2400. I can't even stay a week anywhere decent for 24000 points. There are all 45000 and up now. So I can stay for 5 days. Which for $2400 I can book a decent stay anywhere for 5 nights; that's almost $500 a night. Absolute zero value. I paid the HOA this year and would give it away for free in a heartbeat. They told me I could gift it; but I don't even know anyone I hate enough to give this too. Please spare yourself the agony of dealing with this, it is not worth it.

Doing business with this company has been the worst experience! They tricked us into this contract, and now they are never going to let us go. The service is terrible and not even worth what they try and charge. We just want them to let us leave!

Working with this company has been an incredibly frustrating experience. We feel misled into signing a contract that now feels impossible to get out of. The service they provide falls far short of expectations and certainly isn’t worth the price they demand. We’re simply asking for the freedom to move on, but it feels like they’re holding us back at every turn. This situation has been both disappointing and exhausting, and all we want is a fair resolution.

I don’t know if it is possible to put into words just how much I regret ever doing business with this company. The resorts are nowhere near worth being tricked into a contract that never ends. I want to be done with them, but they will not let me leave! You can find much cheaper vacations without a contract elsewhere.

If you're thinking about making this "investment," I urge you to think twice. It often comes with more problems than it's worth. Many people, myself included, get lured in by promises that sound too good to be true, picturing a luxurious getaway that turns out to be a letdown. Unfortunately, I’m now stuck in a never-ending contract with steep annual fees that feel impossible to manage. The resorts rarely live up to the hype, and the accommodations and services don't justify the hefty price tag. My experience with The Jockey Club has been nothing short of disappointing.

This whole experience was a nightmare. The sales process? A total mess of dishonesty—confusing, disorganized, and completely lacking any kind of transparency. I thought things would get better but nope, the problems just kept coming. Out of nowhere, fees started piling up. It felt like they were finding new ways to squeeze money out of me, and honestly, it was exhausting. I felt taken advantage of, like I was just a number to them, not a customer they cared about. If you’re thinking about going down this road, please, don’t. Learn from my mistake—there are better, more honest options out there. Save yourself the stress.

This experience has been so challenging. The lack of clarity during the initial sales process led to complications that persisted even after loan repayment. On top of that, unexpected fee increases over time caused additional strain. We encoThis experience has been so challenging. The lack of clarity during the initial sales process led to complications that persisted even after loan repayment. On top of that, unexpected fee increases over time caused additional strain. We encourage you to carefully evaluate your options, as there may be other providers better suited to meet your specific needs.urage you to carefully evaluate your options, as there may be other providers better suited to meet your specific needs.

It started small, just a few extra dollars here and there, but it quickly spiraled. Suddenly, I was stuck—trapped in a cycle I couldn’t get out of, and the stress was overwhelming. Looking back, I wish someone had warned me. Planning your own vacations is almost always the better way to go. It’s cheaper, more flexible, and, most importantly, it doesn’t come with the crushing weight of a timeshare or membership hanging over you.
I fell for their sales pitch. They made it sound perfect, like it would solve all my travel worries. But their tactics were manipulative, designed to push you into saying yes, no matter what. It wasn’t just misleading—it felt downright predatory. Please, don’t make the same mistake I did. Protect yourself. Trust me, it’s not worth it. Getting locked into a loan with rising fees was one of the worst financial decisions I’ve ever made.

Regards,
Michele Sniegowski

Their salespeople are geniuses at lying. Do not fall for anything they say. They'll sell you something cheap, then call back a year later and say they don't even offer what you have because you can't use it, and try to sell you another plan. You will end up in an agreement to pay a loan off, and then continue to pay rising annual fees for the rest of your life. It is so much cheaper to vacation without a timeshare or membership. Trying to get out of it since 2023.

Don’t fall for this so-called “investment.” It’s nothing but a headache. I was duped by the shiny promises of dream vacations and luxury, and encouraged to upgrade only to end up in a nightmare. The reality? Overpriced, underwhelming resorts that fail to deliver on even the basics. Now I’m stuck in an endless contract with ridiculous annual fees that keep piling up. This has been a complete disaster, and I regret every penny I wasted on it. Save yourself the trouble—stay far away!

Looking back, the process seems so dishonest. They didn't explain the terms clearly and now we are stuck in a contract that doesn’t work for us.

Be cautious with Sapphire Resorts. They hook you in with offers of an amazing vacation deal, but once you’re locked into the contract, it feels impossible to get out—even after paying off the loan. The annual fees go up every year, turning what seemed like a great opportunity into a financial headache. When you try to cancel, customer service isn’t much help and often dodges your questions. Save yourself the hassle and find a vacation option that’s upfront and reliable.

Be careful with their contracts! They’re full of complicated terms that are hard to understand unless you spend a lot of time reading every word.