Great customer service! I appreciate the time the rep took to help me understand and make an informed decision about which products would best fit my needs. I also appreciate that they specify on thei... Toon meer
Bedrijf heeft geantwoord
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Our order arrived in a timely manner and in great condition. customer service is on top of it. no issues.
Bedrijf heeft geantwoord
One of the best parts about shopping at Stellar is that you know their customer service is something you can rely on every single time. I asked for a quote from Elisa and she got it for me THE SAME DA... Toon meer
Bedrijf heeft geantwoord
This was our first time ordering from Stellar Scientific. We were super pleased with how fast we received the material. I was also beyond pleased with the Customer Service experience. After ordering,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Offering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.
Contactgegevens
10715 Red Run Blvd, 21117, Owings Mills, Verenigde Staten
- 4107652225
- leejay@stellarscientific.com
- stellarscientific.com
4,8
Uitstekend
694 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Delayed Order / Lack of Communication
not much info about delayed order. If known was going to be delayed, would have ordered elsewhere.
3 oktober 2025
Antwoord van Stellar Scientific
Thank you Laura for your business and thank you for reaching out to bring your displeasure to our attention.
I apologize for the delay in sharing this response. I needed to first investigate with my customer service team to see if I could piece things together and figure out where we dropped the ball.
Which item(s) were delayed without notification? Can you please let me know?
My team showed me an email sent to you on Aug 27th (the day of the order) noting that KORD-2920 was backordered. An anticipated ship date was given for Sept 26th but it seems like it took a little longer for that to ship (Oct 3rd)
The other two items shipped on Sept 3rd. While I'm not terribly pleased that it took five biz days to ship out, since the free ground delivery was chosen, that is within the time frame from this particular drop shipping partner.
While we work on this together a $25 store credit has been added to your account to provide some relief for your disappointment.
Please let us know how we dropped the ball and where we can do better.
Thank you again
Lee J Lowenstein
President
BMRC purchase
Lee and Michelle are fab to work with and have always been very prompt and helpful.
25 september 2025
Antwoord van Stellar Scientific
Thank you so much Caryll (and Wavell!) for your many years of friendship and partnership!
They will be so touched to be called out by name in your review. We will be sure to share it with them and the team!
Won't try this again
I ordered 2 ml vials. The price appeared to be absolutely great. The vials are for transferring (shipping) serum, so require caps with each vial.
When they arrived I found out why they were so cheap---the 2 ml vials are sold without the caps. Buying the caps would well more than double the price of each unit, and make them the priciest ones on the market.
I've ordered this item from other places throughout the last ten years and never once ordered caps and vials separately.
I've since ordered the items on another website and have requested a return doc for the vials.
_____________________________________________________
I just received a response that Stellar will not take them back because they are non-sterile. These type of tubes are not sold as sterile, they are not individually wrapped and were not expected to be sterile.
We will not attempt to buy lab supplies from Stellar again as they sell half an item and then demand more money to send you the rest. Their response says they are remiss in not labeling the vials 'non-sterile,' but they are only remiss in not labeling the vials as half an item.
Next post will have the picture of the new Stellar vials going in the trash.
__________________________________________
Following your response I will send them back. The plastic bag is unopened. I’ve written a couple times to get return instructions, and posted my earlier review after getting no reply. I appreciate your taking them back. I honestly can’t imagine a use for vials for storing or shipping liquid without caps.
8 september 2025
Review zonder uitnodiging
Antwoord van Stellar Scientific
Adding to my previous reply -
Ruth - I'm happy to clarify this again. We DO accept returns of non-sterile product and we offered to refund your money if you would prefer not sending them back.
These tubes were mistakenly labeled as sterile which lead the customer service team to believe they were not returnable.
There is no other error. These are intentionally sold without caps for customers who wish to have options and choose from the many different colored cap options.
We would appreciate if you would not level a false accusation against us.
If it helps you feel better, you are welcome to dispose of them. We intend on refunding your money regardless.
We would hope you could find some use for them rather than sending them straight to a landfill without at least giving them some purpose.
_______________________________________________________________________________
Thank you very much Ruth for sharing your experience with us.
We appreciate all feedback, especially when it helps us uncover an error.
It turns out there was a mistake in the product description - This 2mL tube is actually NON-STERILE and as such, can be returned.
Thanks to you, we discovered the mistake and this has now been corrected.
The customer service team let me know this was the reason why they were unable to assist you further. For the integrity of the supply chain, we don't accept returns for sterile products.
We also appreciate the comment about tubes being sold without caps.
A fair number of customers buy these for kitting and prefer to have the flexibility to choose different colored caps rather than be locked into a single option.
I am happy to say this is a product line that we've begun to focus on more, and are slowly adding versions that come together with caps.
We will be sure to provide a link in the product description directing people who buy capless tubes, to where they can purchase caps.
Now that we know these are a returnable product we could provide you a return label, but it you don't mind keeping them and letting us refund you for the product, its always better than trucking them back and spewing pollution into the air.
Let us know if you would accept a refund and I will see to it that this is addressed promptly (we close in about 25 minutes, so if not today, first thing tomorrow)
I want to thank you again for sharing with us and helping us continue to strive to live up to our Stellar name
Best of success
Lee J Lowenstein
President
Antwoord van Stellar Scientific
Thank you so much Pamela for trusting us to provide you with a high-quality (and comfy!) lab chair!
We very much appreciate the opportunity to serve you, and your kind and enthusiastic feedback!
Very satisfying shopping experience.
Website was very easy to use; able to quickly find the item I needed; came quickly, shipping was exactly what was promised.
25 augustus 2025
Antwoord van Stellar Scientific
We are grateful for the opportunity to take care of you Adam.
And, we very much appreciate these powerful highlights which help other visitors know what to expect from us.
Thank you for trusting us to take the best care of you.
The way to purchase was easy and the…
The way to purchase was easy and the delivery was on date and not expensive
26 augustus 2025
Antwoord van Stellar Scientific
Thank you very much Patricia for trusting us to take care of you.
And, thank you as well for taking time from your busy day to give us a five-star rating and explain what you liked about your experience.
Best of success!
Customer service great shipment was on…
Customer service great shipment was on time without delays
22 augustus 2025
Antwoord van Stellar Scientific
Thank you very much Regina for giving us the opportunity to take care of you, and thank you for sharing this feedback with us!
Phenomenal Service
The level of service at Stellar is exceptional. I've been buying supplies from them for years and they've gone above and beyond to address mistakes and delays, even when they were not at fault. I would highly recommend them to anyone!
21 augustus 2025
Review zonder uitnodiging
Antwoord van Stellar Scientific
Wow, wow WOW!
Thank you very much Mike for being a good friend and patron and for taking time to share feedback with us (and other visitors to our site!)
We are so humbled and grateful to have earned your trust and respect.
Antwoord van Stellar Scientific
Thank you very much Jorge for your business and for sharing details about your experience with us.
Both are very much appreciated!
I've enjoyed my experience with Stellar…
I've enjoyed my experience with Stellar Scientific. I'm enjoying my Multi Therm Shaker and the customer service I've received has been excellent.
24 juli 2025
Antwoord van Stellar Scientific
Thank you Vikki for sharing this wonderful feedback!
Lauren will be so touched to receive confirmation that she is taking good care of you.
Antwoord van Stellar Scientific
Thank you so much Silke for your support and for telling us what we're doing right!
Antwoord van Stellar Scientific
Thank you so much Whitney for making Stellar Scientific a valued partner for so many years!
We are so happy to know your are pleased with us and can vouch for the high-quality products we provide.
Great communication and fast delivery.
24 juli 2025
Antwoord van Stellar Scientific
Thank you very much Dzenana for trusting us to take care of you and thank you for taking time to let us know how we did!
We appreciate both very much!
delivery was fast
24 juli 2025
Antwoord van Stellar Scientific
Thank you very much Jonathan for your business and for sharing this feedback with us!
Wishing you the best of success!
Antwoord van Stellar Scientific
Thank you so much Manuel for your business!
We love all our customers but feel a special sense of duty to look after our local scientists.
We are so delighted to be taking care of you and your lab.
Thank you for choosing Stellar Scientific
Excellent service
2 juli 2025
Antwoord van Stellar Scientific
Thank you Juan for sharing so much wonderful feedback with us about your experience!
We are a small, family-owned business that places service at the top of our priority list.
We love making happy scientists!
Antwoord van Stellar Scientific
Thank you so much Michelle for sharing this wonderful feedback with us!
We appreciate knowing why people choose us for their laboratory supplies!
Best of success with your purchase
Great service!
Quality of the product and the customer service reps are very nice!
24 juli 2025
Review zonder uitnodiging
Antwoord van Stellar Scientific
Thank you Derin for making time to share your thoughts and experience with us
Great product and fast shipping.
8 juli 2025
Antwoord van Stellar Scientific
Thank you so much Jerry for your business and for letting us know you approve of our product and service!
Antwoord van Stellar Scientific
Thank you Jeremiah for your business and for sharing this review with us!
We appreciate each opportunity to take care of you!
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