For a messaging/email customer service based process, I was incredibly shocked by how attentive, helpful, useful, and efficient they were. I had to report my card lost due to my physical card not comi... Toon meer
Bedrijf heeft geantwoord
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I'm using this program differently than most people. My son is a grown adult but will never be able to learn to read or write or understand math or money. This program has allowed him go out into th... Toon meer
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They work fine for basic transactions, but they’re often slow and crashes at peak hours. The interface could be more user friendly especially when navigating between accounts. Overall it does get the... Toon meer
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If I could give them no stars I would. They didn't/don't disclose important information. I believe they stole my banking information as I never provided it. So in addition to be furious, I'm nervo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Step is a financial technology company based in Palo Alto, California. Step's mission is to improve the financial literacy of the next generation by giving Gen Z the tools to start making smart money decisions early on. Step was founded in 2018 by financial industry veterans CJ MacDonald and Alexey Kalinichenko. Step offers a Visa Card with no monthly fees or minimums that helps teens build a positive credit history while teaching them how to save and spend smarter. Parents can manage their teen's Step Account, all while having peace of mind that their kids' accounts are secure and protected against fraud. In the Step App, teens can set savings goals, track their spending and budget for big purchases.
Contactgegevens
Verenigde Staten
- step.com
4,2
Goed
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Mia helped me and she’s very sweet and…
Mia helped me and she’s very sweet and helpful
24 augustus 2025
Review zonder uitnodiging
Antwoord van Step
Thanks so much for your review Ben! We're glad to see Mia was able to assist you. Thanks again for being a part of Step 💙💗💛
You May Lose Your Deposit
I wanted to open a great account for my 15 year old, son. I did some research and decided on Step. I filled out all of the information, verification, verification, etc and then funded the account.
The next day I received a vague message about not following the terms of the policyholder agreement and that an investigation had been opened.
Now, they are holding my deposit. I have no access to it. And my son does not have his account. I do not have the money I wired in to open his account. Effectively, unless the money is returned - STEP has STOLEN my deposit!
I’m a small business owner in Northern NJ. I’ve held security clearances for the federal government. I have never been arrested. I have no idea what is going on, and STEP won’t provide me any specific information.
What would you call this situation if not “theft of money”?
About 2-3 weeks have passed since I gave STEP my money.
DON’T USE STEP!!!
5 augustus 2025
Review zonder uitnodiging
Antwoord van Step
Hi there! It sounds like your account has been limited as part of our safety review. Please be sure to check your email for a message from our Step Safety Team, and forward any questions to safety@step.com for review.
Good Luck Trying To close your account, worst customer service experience of all time
I’ve had an awful experience trying to close my Step account. The process requires you to zero out your balance first, but the daily withdrawal limit is under $1,000, which makes it nearly impossible to access your own money if you have a larger balance. I have urgent expenses that I can’t pay because my funds are locked, and support is taking there sweet time even responding to my concerns. If this issue isn’t resolved quickly, I will have no choice but to escalate to the proper regulators.
23 augustus 2025
Review zonder uitnodiging
Antwoord van Step
Hi Tanny, Our team would be happy to review your account and your current limits for an increase! Please continue to messages us through the app or email hello@step.com 💙💗💛
From Love to Hate
Just recently Step began charging FEES for transferring money from a Debit account. What used to work so seamlessly for my family with two active teenagers has now been brought to a halt.
Transfers directly from your bank are free but the time it takes to process (5 days) is ridiculous and just doesn't work for us.
I will not "pay the man" to use your service.
Sorry Step, your added fees have lost you 4 customers.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Step
Hi Lisa! We appreciate you sharing this with us. We'd love the chance to connect with you and discuss our options for funding accounts. We also want to clarify that transfers from bank accounts can take 1-3 business days. If you are open to discussing other options as well, please message us through the app or email us at hello@step.com so we can assist you directly. We'll also make sure your feedback is shared with our team 💙💗💛
A+ service
I’ve had this card for over 4 years now, and it’s been not but helpful. Got the step card back in 2021 it has helped me to raise my credit score drastically without any issue or consequences. I highly recommend this card for young preteens or teens+.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Step
Hi there! We really appreciate your feedback on this and are so elated to see that you've been able to build credit with Step. Thanks so much for your recommendation and for being a part of Step 💙💗💛
Been helping me build my credit for 2…
Been helping me build my credit for 2 years and it’s been wonderful
18 augustus 2025
Review zonder uitnodiging
Antwoord van Step
Hi Marques, Thanks so much for the 5-star review! We're so glad to see that Step has helped you build credit! Thanks again for the kind words and we appreciate you being a part of Step 💙💗💛
The step team has been so helpful
The step team has been responsive, clear, understanding and above all else extremely helpful.
13 augustus 2025
Review zonder uitnodiging
Antwoord van Step
We love to hear it, Logan! Thanks so much for your feedback here and for being a part of Step 💙💗💛
Take the time to explain yourself to your agent
Having someone to reach out and stayed on it till we got all the problems resolved and the Step Team was great. Thanks guys
13 augustus 2025
Review zonder uitnodiging
Antwoord van Step
Hi there! We're so glad to see our support team was able to resolve things for you. Thanks so much for your 5-star review! We appreciate you being a part of Step 💙💗💛
I had an issue where my daughter’s…
I had an issue where my daughter’s birthdate year was incorrect on her personal information. I simply messaged them when I couldn’t alter it myself and within 20 minutes the problem was all fixed and her year of birth was correct. Thank you so much for your amazing customer service skills. I hope to use this platform for a long time.!
11 augustus 2025
Review zonder uitnodiging
Antwoord van Step
Hi Melissa! We're so glad that our support team was able to quickly resolve the issue with the birthdate on your daughter's account. We appreciate your feedback on this! Thanks for being a part of Step 💙💗💛
Brad is exceptional 👏
Brad is an exceptional person for Step support, very kind and willing to help. He stepped in and offered to replace my card free of charge after I had it taken due to an ATM malfunction. I just want to thank him for making life a little easier.
11 augustus 2025
Review zonder uitnodiging
Antwoord van Step
Thank you for the kind words JJ! We're so glad Brad was able to assist you. We appreciate you being a part of Step and thanks again for your 5-star review 💙💗💛
Excellent customer service. Ordered from step one for first time…
Ordered from step one for first time but unfortunately didn’t suit my requirements and must say customer service was excellent and return of unused unopened items was easy and refund was quick would recommend giving them a try
8 augustus 2025
Review zonder uitnodiging
Antwoord van Step
Hi Sandra! We're so happy to hear our team was able to help you. We appreciate your recommendation and 5-star review! Thanks again for being a part of Step 💙💗💛
Love step
Love step! They always solve my issues. They answer less than a day or 2. Great ways to earn!
6 augustus 2025
Review zonder uitnodiging
Antwoord van Step
Hi Yolanda! Thanks so much for the kind words. We're so happy to hear our team was able to help resolve things for you! We appreciate you being a part of Step 💙💗💛
Step is great me and my mom been using…
Step is great me and my mom been using it for a while it was always helpful thank you step
5 augustus 2025
Review zonder uitnodiging
Antwoord van Step
We love to hear it, Jatavious! Thanks so much for the kind words. We're glad to see you and your mom have been with us for some time. Thanks again for being a part of Step 💙💗💛
Fast and through response to my issue
Fast and through response to my issue. Very happy with the result and the quick resolution.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Step
Hi Penelope! We're so happy to hear our team was able to help quickly resolve things for you. Thanks so much for your feedback. We appreciate you being a part of Step 💙💗💛
Customer Service
Very well explained answers and the help given from the team actually resolves problems. Also very nice staff.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Step
Hi Emilio! We're so happy to hear our team was able to help resolve things for you. We appreciate your feedback here! Thanks again for for being a part of Step 💙💗💛
I’ve used step for some years now and…
I’ve used step for some years now and it’s been great. there has seemed to be an issues so i asked AI to talk to someone about it and someone got to me fist. I got Nicole, she is incredibly sweet and does excellent at helping !
30 juli 2025
Review zonder uitnodiging
Antwoord van Step
We appreciate the kind words Taylor! We're so glad Nicole was able to assist you and that you've been with us for some time now. We appreciate you being a part of Step and thank you for your 5-star review 💙💗💛
Horrible customer service good luck…
Horrible customer service good luck trying to truly troubleshoot without using a bot.
29 juli 2025
Review zonder uitnodiging
Antwoord van Step
Hi there! While Step does use AI to answer basic questions, we do have a dedicated human support team here to assist with any issues you may have. Our support team is available from 6 AM to 7 PM (PT) Monday to Friday, and 6 AM to 6 PM (PT) on weekends and holidays - we're here to help 💙💗💛
Great!
Super easy to figure out the application, great way to save money, & build credit without over drawing or over spending! Have not had any issues with step at all!
Any questions I had they got back to me super fast! Highly recommend
29 juli 2025
Review zonder uitnodiging
Antwoord van Step
We love to hear it, Chatal! Thanks so much for your 5-star review and for being a part of Step 💙💗💛
Step is awesome easy to use and has a…
Step is awesome easy to use and has a lot of perks for use
Also customer support is very active for help
27 juli 2025
Review zonder uitnodiging
Antwoord van Step
We're so happy to hear our team was able to help you and that our app has been easy to use! We appreciate you being a part of Step 💙💗💛
Always have answers to my questions and…
Always have answers to my questions and I can't say there is anything I haven't liked since opening my account!!
23 juli 2025
Review zonder uitnodiging
Antwoord van Step
We appreciate the kind words! Thanks so much for your 5-star review 💙💗💛
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