For a messaging/email customer service based process, I was incredibly shocked by how attentive, helpful, useful, and efficient they were. I had to report my card lost due to my physical card not comi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I'm using this program differently than most people. My son is a grown adult but will never be able to learn to read or write or understand math or money. This program has allowed him go out into th... Toon meer
Bedrijf heeft geantwoord
They work fine for basic transactions, but they’re often slow and crashes at peak hours. The interface could be more user friendly especially when navigating between accounts. Overall it does get the... Toon meer
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If I could give them no stars I would. They didn't/don't disclose important information. I believe they stole my banking information as I never provided it. So in addition to be furious, I'm nervo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Step is a financial technology company based in Palo Alto, California. Step's mission is to improve the financial literacy of the next generation by giving Gen Z the tools to start making smart money decisions early on. Step was founded in 2018 by financial industry veterans CJ MacDonald and Alexey Kalinichenko. Step offers a Visa Card with no monthly fees or minimums that helps teens build a positive credit history while teaching them how to save and spend smarter. Parents can manage their teen's Step Account, all while having peace of mind that their kids' accounts are secure and protected against fraud. In the Step App, teens can set savings goals, track their spending and budget for big purchases.
Contactgegevens
Verenigde Staten
- step.com
4,2
Goed
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Best bank ever (for teens)
I have been using step for over 2 years its literally so good i don't even have direct deposit set up and no fees setup the customer support was always nice and quick they did a good job on tht
I recommend you use this bank if you want a bank with no fees
23 mei 2025
Review zonder uitnodiging
Antwoord van Step
We love to hear it, Carti! Thanks so much for rating us 5-stars and for being a long time member of our #StepFam! 💙💗💛
Antwoord van Step
Hi Brenda, wow! Thanks so much for sharing your experience with us, rating us 5-stars, and for being a part of Step! 💙💗💛
I signed my daughter up for a credit…
I signed my daughter up for a credit card that she could use for a field trip for school. The card got denied. It said that in the right account that I signed up for. Tried to contact customer service and no one can help figure anything out. Called customer service instead of using the app and they hung up on me.
16 mei 2025
Review zonder uitnodiging
Antwoord van Step
Hi Becky! Our team would be happy to look into this, however it sounds like maybe your teen's card wasn't active. We apologize for any confusion, please contact us through the app or by emailing us so we can assist! Looking forward to hearing from you 💙💗💛
It’s good I’ve been using it for about…
It’s good I’ve been using it for about a year, since 17 to be exact. I opted in last month on April the 16th which is my 18th birthday. It says I’ll be able to see my score June 12th. Is this information accurate?
9 mei 2025
Review zonder uitnodiging
Antwoord van Step
Hi Anthony! Thanks so much for sharing your experience with us, we're so happy to hear that Step has helped you get ready for your credit journey! Yes, typically your initial credit report can take between 30-60 days to show in your account. Please reach out to us after June if you still don't see any updates in your Step app! Thanks for being a part of Step 💙💗💛
Extremely good company I’ve had my fair…
Extremely good company I’ve had my fair share of fintech banks chime,oxygen,ugami etc but one hassle I do run into frequently is we have an account checking account but the card is a credit card will there be a debit card in future or what are the plans for that being when I put my account info in some services they require a debit card linked to a checking account
9 mei 2025
Review zonder uitnodiging
Antwoord van Step
Wow, thanks Cye! We greatly appreciate your review, especially after having used many similar apps to Step and choosing us! We'll be sure to share your feedback to our team about the possibility of debit cards in the future. We're happy to have you here with us at Step 💙💗💛
You can't cancel in the app!
Unopened an account, then opened Step cards for my 10 and 13 year old daughters. My 13 year old daughter was gaslit by the banking app, that in order to get a debit card, she would need to have a step black subscription.
I deposited $20.00 into her account. This was February. Today, even after a whole fiasco if contacting Step, telling them there is *no profile button* at the bottom right of the app to unsubscribe from Step Black, and STEP SENDING ME $50.00 to rectify the situation ....
I opened my daughter's Step account to see, that ONCE AGAIN, they have taken the $4.99 monthly fee for something SHE IS NOT SUBSCRIBED TO.
I AM ABSOLUTELY DONE WITH THESE PREDATORS.
6 mei 2025
Review zonder uitnodiging
Antwoord van Step
Hi Michele, our team has contacted you on a few different occasions to assist in closing of you and your teen's accounts. We have also issued a credit to cover the cost of your Step Black subscription. We would be incredibly happy to help fully resolve your issues, however unfortunately we haven't heard back from you about these concerns. Please reply to our emails from hello@step.com so we can fully resolve this with you. We look forward to hearing from you.
customer service is wonderful
Hi, I’d like to shout out STEP, their customer service is the bomb, they’re fast at solving ur issue & treat u with such respect, always nice & willing to help. If u want a trusted account go to STEP, u won’t regret it! Lots of cool things u can do like getting a step black for ur child & even playing trivia with ur friends!! Why u waiting go download & start enjoying STEP like I do! 🙏❤️
5 mei 2025
Review zonder uitnodiging
Antwoord van Step
Hi SMD, Wow! Thank you so much for such a kind 5-star review and for sharing your experience with our customer support team. We'll be sure to share your feedback to them. Thanks again so much for your wonderful review and for being a part of our #StepFam 💙💗💛
I love this app
I love this app and I recommend it to anyone and everyone. It’s easy to use and helps with your credit. I have had step for 4 years now and it’s the main bank I use. Any time you have a problem they make sure they can help to the best of there ability.
4 mei 2025
Review zonder uitnodiging
Antwoord van Step
Hi Amaya! Thanks so much for sharing your experience with us as a long-time Step member! We're happy to hear that Step has become a main financial staple in your home. Thanks for being a part of Step! 💙💗💛
Got the answers i was looking for
Got the answers i was looking for
29 april 2025
Review zonder uitnodiging
Antwoord van Step
We love to hear it, Jennifer! We'd also love to hear what could help upgrade your review from 4-stars to 5-stars! We're always open for feedback. Please reach out to us through the app or by emailing us at hello@step.com 💙💗💛
I was charged fees for using a in network atm
I was charged fees for using a in network atm and I was told they don’t reimburse fees even if they lied about in network locations
28 april 2025
Review zonder uitnodiging
Antwoord van Step
Hi Shamyra! If you were charged for a fee in-network then please reach back out to us so we can review this transaction. We look forward to hearing from you! 💙💗💛
Wonderful customer service & very quick…
Wonderful customer service & very quick & responsive- via email. We as a family absolutely love Step!
27 april 2025
Review zonder uitnodiging
Antwoord van Step
We love to hear it, Desiree! Thank you for sharing your experience with us, we're elated to know that you and your family are enjoying your financial journey with Step 💙💗💛
they were very helpful and responsive
they were very helpful and responsive
24 april 2025
Review zonder uitnodiging
Antwoord van Step
Hi Prxvokc! Thanks for the 5-star review and for sharing your experience with us. We're happy to have you here with our #StepFam 💙💗💛
They are the best !!!
They are the best !!!! I was locked out of my account for years. Unable to log in , I Finally contacted customer service and they didn’t give up till I was in my account . Great Job guys !!
22 april 2025
Review zonder uitnodiging
Antwoord van Step
Hi Kimberly, wow! Thank you so much for sharing your experience with us and rating us 5-stars. We're happy to have you here with us at Step 💙💗💛
Very helpful and patient and waited…
Very helpful and patient and waited till the issue was resolved !!! Love step . My college kids use it all the time. It’s been great 😊
21 april 2025
Review zonder uitnodiging
Antwoord van Step
HI Mary! We're so happy to hear that our support team was able to assist with your concerns. Thanks so much for sharing your experience with us and thanks for being a part of Step! 💙💗💛
What made my experience great with Ste…
What made my experience great with Ste is the customer service provider are Great! They helpful and quick polite and professional.
21 april 2025
Review zonder uitnodiging
Antwoord van Step
Hi Timothy wow! Thanks so much for sharing 5-stars with us, we'll be sure to share your kind feedback to our team. Thanks for being a part of Step! 💙💗💛
I really enjoyed this banking it's a…
I really enjoyed this banking it's a great way to build credit and you save on every purchase it's awesome and the best thing is you get paid 2 days early i really recommend it for anyone.
1 april 2025
Review zonder uitnodiging
Antwoord van Step
We love to hear it, Gerardo! Thanks for sharing your experience with us, we're elated to know that Step has been a helpful tool for your financial growth. Thanks again for being a part of Step! 💙💗💛
They are very helpful respond quick and…
They are very helpful respond quick and try to help you out as fast as possible and respectful
19 april 2025
Review zonder uitnodiging
Antwoord van Step
Hi there! Thanks so much for sharing your experience with our customer support team. We'll be sure to let them know that they were able to assist you quickly and respectfully! Thanks for being a part of our #StepFam 💙💗💛
Great experience
Great, I highly recommend it. The points earning system to be able to redeem cash value is excellent. The customer service is great. The metal card I ordered came sooner than expected.
8 april 2025
Review zonder uitnodiging
Antwoord van Step
Hi Jamaal! Thanks so much for sharing your experience with us, we're so elated to know that the points system with Step has been a helpful feature! We'll be sure to share your feedback with our team. Thanks for being a part of Step 💙💗💛
SHADY AF
These people are part of Evolve Bank 866.395.2754 who has a class action law suit against them for selling personal information. The second you try to withdraw a significant amount back to your own bank, Step will lock your card and demand selfies of you holding your license and weird things like that. DO NOT use these people. I am having a hard time getting my money back.
Update: notice that they lied in their reply and said i got my money back. They also said keep begging them by email. Its all right here. These people are BAD and they dont care. My lawyer friend is putting a suit together under the EFTA as we speak. They need a class action suit against them.
13 april 2025
Review zonder uitnodiging
Antwoord van Step
Hi there! It sounds like your account has been limited as part of our safety review. Any funds remaining in your Step account have been returned to their original accounts via bank transfer. Please be sure to check your email for a message from our Step Safety Team, and forward any questions to safety@step.com for review.
Step is the best and provides you the…
Step is the best and provides you the option to borrow money. They have the best customer service. I really like them. Give them a try please. A happy customer here. Hope this helps you.
11 april 2025
Review zonder uitnodiging
Antwoord van Step
We love to hear it, Speed Racer! Thanks so much for your 5-star review and for being a part of Step 💙💗💛
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