Step Reviews 1.277

Koi and Amy are top notch at Step ! My daughter had many fraudulent charges on her card recently . Koi helped us along last evening a great deal . Amy stepped in early this morning to assure us that the fraud team was on it . My daughter got home from school and noticed the charges were already being reviewed . I couldn’t be happier with the service we received at Step !
SO EFFECIENT & PROFESSIONAL

Step is a great company, the support is easy to access and they respond fairly quickly would recommend this to everyone and anyone

Very helpful, response in a timely fashion.

Today! Mia helped me out tremendously with my issue. Her concern for my issue was top tier! I am really happy to have step! And a team that really cares and puts your issue as top priority!!!! Thank you so much Team Step!! I REALLY APPRECIATE YOU!

Opened an account for my daughter a few years ago so she could start saving money and learn financial budgeting and savings. She got a job a year ago when she turned 15, and has been putting the money into her step account, in a special account that was labeled“car savings” so she could save up to purchase a vehicle.
She finally had enough to purchase a car she found that she wanted, and when we went to withdrawal the funds, they were declined due to “daily limits”.
I reached out to customer service yesterday explaining the predicament and asked for a temporary limit lift, and after going through all kinds of verifications and jumping through hoops, I was told someone would reach out to me within 1-3 days…. This is after I explained that the vehicle sale was taking place TODAY!
She ended up withdrawing the max limit of $1200 which included $12 in fees yesterday, and I spotted her the remainder and made another transfer today to my checking account that would also take 1-3 business days.
I JUST now got an email at 7:17pm today with a condescending tone letting me know that they funds we had originally requested to be able to withdrawal were not available, and I should “request a limit increase when I have the funds available in my account”.
I have never in my life seen any type of bank or establishment that holds your money hostage, especially when the account was specifically for a car savings. Had it not been for me having the funds to lend her, she would have lost the car sale and would have had to find another vehicle, which would have been horrible and heartbreaking.
I will be transferring everything out as soon as I possibly can, and will be closing the account down and opening a savings for my daughter at my bank immediately.

I really like the step card. It's perfect for me and I love being able to send and monitor what my child is doing with her money. Customer Support is top notch. Always get a response quickly, and very friendly.

Hey so I’m a current unemployed college student which means any possible money I have I am careful about using. I woke up unexpectedly to find out my card information was stolen and someone was making repeated charges taking half of my savings. It has been a month now with no new information and when I messaged trying to see if anything could help the process I got unhelpful information. I am disappointed because Step has been so good to use up until now and it’s clear they don’t really care about helping me.

I've been with Step banking for years now since it first started and the amount of improvement and overall features has been very promising. Along with the excellent customer support and their tendency to handle things in a timely manner. Overall happy to use them as my main bank compared to others.

This is the most ghetto cards I've ever had. First off it does nothing for your credit it adds a secured line a d says your making a min payment which brought my score down. 2nd they have held $100 of mine on a purchase that the merchant canceled for over a month abd tried to Blame the merchant when I had talk to the merchant. They are dishonest a d being investigated by the FBI. I've had several people confirm this. Do not lose your money too!

They were amazing the support team helped me out so fast and was accurate about the situation very satisfied thank you!!!!

App is super user friendly, and when things go a little haywire with my large family, customer support was super quick and friendly!

I went to buy gas and groceries on Friday evening and found out they had frozen my account. No email no notice just suddenly not able to use my debit card or add or withdraw money to my account. Their customer service people are not available on weekends. I had to take a payday loan so I would have gas money to get to work. Finally on Monday I get an email that says my account is under review. In my opinion this type of thing is a dealbreaker. Maybe if they could have sent the email on Friday so I could have known what was going on? Maybe they should have customer service people available 24/7 ? There are so many alternatives to Step out there. If step personally apologizes and pays my cash advance fee I might consider going back to them but I highly doubt they care. Just another company run by silicon valley mafioso completely out of touch, unrelatable, and disconnected from reality.

I had issues with a direct deposit check, but their customer service helped me solve the issue quickly and easily!

Sam was so helpful on getting me my money back. 10/10 service. Talk to sam

The customer service was prompt and very informative, I'm very satisfied.

Customer service is amazing. I’ve had a few hiccups and they have always solved the problem at hand. Step is great for parents with teens!

Super friendly people and good working

Super friendly and helpful agents who are responsive and offer clear instruction on how to solve whatever problem you’re having.

Step is the Worse Card EVER first of All there are limited Transactions you can make on your Qwn Card then there isn’t a Live Person to Speak to and last but not Least they will close your account out the Blue without Any Clear Explanations i mistakenly sent the wrong person and and emailed them for assistance they pretended to be Helping Me with the Matter and a Hour later they closed my Account and funny thing about it is that there was no way for me to Request my money back from the Person it was like the Account was facetious making me Question Steps reliability

If I could give zero stars I would. No live Custer Service available. No helping in moving funds out. They did a duplicate charge from my bank and wouldn't stop it. Then once it cleared my account I had a daily limit amount that didn't work. Would not help me transfer to my back card. They are the worst!