Still Archive Reviews 

I’m happy with my purchase - a little on the expensive side, but I knew that going in. I think the entire concept is just absolutely amazing. I’ve recently been curious about starting journaling, so the ads for the product couldn’t have been more appropriate. The only complaint I have is that when ordering, my promo said it was supposed to come with a charm (I remember one of the charms was named “Vivienne” which is my daughter’s name so I was really excited) but when I got the package, it wasn’t included. I was a little sad about that, but it wasn’t a dealbreaker.

Beautiful product. Long wait.
Wish there was more explanation/encouragement about ordering refills and the various ways to put the journal together.
Very strong 4 stars for the product alone.

I had an issue with my order. Contacted the company email. Was notified my package got lost in mail. Madison had another order sent out and it got to me before the beta.Happy to have my product.

I’m not an “easy” customer. I ordered the Momento thinking it was bigger than what I was currently using. It was about the same size. I returned what I ordered and got a “store” credit. I ordered refills for my current journal. I misunderstood and thought I could use the credit more than once. The service dept. took everything in stride and issued another credit. Friendly folks.

I love my planner and the items that come with it. I ordered extra inserts for it, however, I would love if it had more elastic bands to place more inserts. I find the set up of how you place things on the existing bands quite cumbersome.
I also ordered one for my mother that I will be returning, if possible, because it turned out to be too complicated for her. She loved the green leather, but cannot get the hang of it with her hand issues.

Somehow, I made the mistake and ordered the wrong color. But their Customer Service was amazing and so fast, Within 10 minutes it was corrected and the correct color is on its way to me. Really looking forward to getting them.

Literal garbage. Journal smells like chemicals and is definitely not leather. Paper is of horrible quality. Company pretends to be located in Ohio, but shipment comes from China. The quality is exactly as you would expect from a product shipped from China. Do not buy anything from them, as all returns are for exchange only and why would you want to exchange garbage for more garbage?

I had wonderful customer service. I received the last of my order today. I would like to say to anyone considering getting a Still Archive Journal to get it. Yes it’s an investment but it’s life long. I spent a lot of money getting a high quality journal and all the inserts. I also ordered the beautiful butterfly charm. Hopefully soon I can order the bee and star charms. This journal has already changed my way in journaling. Just holding it and adding words each day to a a large entry. I will never regret getting this gorgeous leather journal. I got the classic one in green. I am a Still Archive Journalist. Thank you to a wonderful company and customer service who has made sure I have everything I need.

Thank you
Kari

I hate buying things on-line due to scams, poor quality, and communication when somethings not right. This company is the best! The product is excellent and the company is quick to respond and deliver on their promise! Delighted with this experience!

The process with this company was wonderful from the beginning. I had a few questions before ordering and got quick answers. I received my journal and it is so beautiful, leather is soft. I did have an issue with the charms I ordered, contacted them and got the issue resolved right away.
Customer service is courteous.
Now I can set it all up and take my journal with me everywhere.

Well over priced. The marketing picture are amazing but when delivered, I was very disappointed. Before you purchase think about going to a stationary store. They have better options.

What you get is not worth $89 dollars. The advertisements are great, the product is underwhelming. I purchase a competitors, after I found out I could not return this product (it was going to be a gift and I couldn't give this skimpy thing) and for half the cost, It had the folder type inserts, pen holder, four notebooks and looked far more substantial than Still Archive. It really burns to have spent this amount of money :(

I received excellent customer since I ordered my Memento. Both of my inserts were blank pages instead of one of them being lined. I reached out to the company and they sent me a lined insert immediately. They are very responsive and helpful!

The journal had a really bad smell when I opened the package. I love the orange color but the material does not look or feel like real leather. And again, it has a horrible, chemical smell to it, even two weeks after getting it. None of the inserts were lined, despite what it says on the website. I was surprised that it was shipped from China, but the delivery time was longer than they stated it would be. Finally, the website says, "Use it for 30 days. If you don't love it, return it." But the fine print says it has to be unused to be returned. And I see others saying that you can only return it for credit. Why would I want another one? It's been a big disappointment.

I love this system SO MUCH. But I still can’t find how to add charms. None of my charms are split to accommodate the band…is there a WAY to untie, put on charms with holes in CENTER and
re-tie?????

I’m certain I’ll need inserts soon!
THANK YOU FOR THE CLASS AND CREATIVITY 💛

These journal are really lovely and well made. When I thought my charms didnt come and I emailed, I got back an immediate personal response. There was also very transparent communication from purchase to delivery. I already have gifts for friends in my cart!

I had a question about my order and they responded immediately. That's very comforting and feels like they care about your questions. I'm very excited to start my journey with my new journal!

I have several leather notebook covers already but was attracted by the 1/2 price sale. I got the red pocket size cover. Good quality and attractive. It's an odd size, forcing you to buy refills from Still Archive if you want them to fit precisely. I get it. They make money on repeat orders. It's good quality fountain pen friendly paper, but at that price, I'll make my own.

I had a small issue with a damaged journal and Still Archive was very friendly and very fast in resolving the issue and getting a new one shipped out to me. I have purchased about a dozen of these journals to give to friends and family for Christmas this year! I think they will be a great gift!

I really like this little journal. It's well made and I like the concept of refillable pages. I purchased the smaller version and the portability of it is really nice, it's always within reach when a thought pops in my head or I need to empty my mind.