Stilton Butchers Reviews 1.569

Made an order to be delivered in two weeks, but it never arrived. Tried the phone number , email, and whatsapp but got no reply. Had to contact bank to get the money back , wont be using them again after this

Absolutely no communication from Stilton about the fact that the delivery did not arrive on the date promised. Checking the reviews, which I wish I had done before, I am not the only one who has been on the end of this problem. What happened? A few years ago this was a reliable company, now I will never order from them again. It's fresh food! Incompetent.

I never received my delivery I tried to call 8 times in day never get through emails ignored this company is a total shambles I ordered for a dinner party but nothing arrived beware they are robbing you when you order

It never occurred to me to check reviews about this company before making a purchase as I'd used them several times before and had been delighted but what a different story now! Placed an order for delivery in April, got the email confirming the order and then nothing. No delivery, no reply to emails, no reply to telephone calls, the same story as so many other reviewers. I assume they've gone bust and are relying on fraudulent "sales" to give James (the owner) an income stream. Out of the blue I received a generic email promising a refund and giving several reasons for not fulfilling orders, IT problems, delivery problems and most ironically fraud at Christmas. To use fraud as an excuse to then defraud customers is indefensible!!

The worst company none to man, no values and never deliver on what they say. Just awful, scammers!!!!

I placed an order 23/04/26 then 30/04/26 I am informed they are going to refund me due to not being able to honour my order
Or if I wanted I could wait 3 weeks for them to be able to process it after moving their premises ?
They requested I await the refund and not to contact bank/visa card etc as this would cause more delay ?
I replied Saying I would like a refund and I would allow them time to process it before I contact my bank
Awaiting a reply its been 9 days since I contacted have had neither reply or refund ?
I am receiving 2 marketing emails a day with lots of offers even though they could not process my order and apparently Would not be able to for at least 3 weeks very frustrating so i unsubscribed
Beware of placing new orders if your receiving these great deal emaiils
The last order had no PayPal payment option my usual method of payment
regretfully I used my visa card now waiting on a refund
14/05/26 still no refund will have to contact visa been ripped off

Haven't received my delivery and this is the second delivery which has not been delivered!!!

Never received my order that was due on 3rd April no communication whatsoever no one answers phone calls but they managed to take my money quickly truely an shame of a business with no thought for the customers money they are taking

My order was cancelled via a strange email from the owners saying they were closing down and reopening in a few weeks. Since that cancellation message I have had FIVE marketing emails with offers, including on the products that had been cancelled a day earlier. Lots of mixed messages coming from them!

I strongly advise caution when dealing with Stilton Butchers. I placed an order and paid in February 2026; it is now May 2026 and I have still not received either the goods or a refund. Despite numerous attempts to contact the company, communication has been extremely difficult. The owner, James, phoned me once about a month ago and assured me the issue would be resolved, but nothing has happened since.

The email address provided by the company does not appear to be valid, and there is no reliable way to reach them regarding missing orders or refunds. Their ordering page remains active, yet customers are left without updates, products, or reimbursement.

Based on my experience, I would urge potential customers to be very careful. The pattern of excuses and lack of follow‑through is deeply concerning, and it is unacceptable that people are left out of pocket with no resolution!

Ordered Cowboy Steaks for delivery early last month, received an email with a revised delivery date for a week later. They have taken payment but do not respond to messages or emails. Avoid at all cost.

Not very good my order hasn’t arrived

As Stated by others they are still advertising but the customer service number 01733 866551 no longer works
The email gets Zero Response
I have Disputed by my Credit Card Company as looks like this is the only way I stand a chance of getting money back

After multiple attempts to resolve non-delivery from my January order through emails, telephone calls, forms sent from Stilton butchers themselves to apparently resolve the backlog of unfulfilled orders, I finally ended up going through my bank to dispute the payment that way and have now finally received my money back. I know I would still be waiting if I had not taken this route. I’m so disappointed to see this company is still ‘trading’. I don’t know how this could be considered anything other than fraud at this point given this pattern has been going on since last year. There is just no excuse to continue to take people’s hard earned money when orders cannot even be resolved for prior customers. It’s incredibly dishonest. Very sad to see the downfall of this company but I will never return after the total lack of integrity that has been evidenced. I hope no one else falls victim to this.

No replies to phone or email .Absolutevshocking do not use these bunch of shysters

I wish I could give a negative score. In addition to the problems I experienced, including non answered WhatsApp messages since 6 March (24 hour response clearly has a different meaning to them), I opened the beef they did manage to supply which I froze on delivery, to find it was sour. This is clearly its state when packed. Not only is there the loss of my finance, but also the sale of unfit goods. Please be very wary of what ordering from this Company means.

I have ordered from Stilton Butchers for years. They have never been great on delivery but the quality of the meat sort of made up for that.

However my last order just before New Year took nearly a month to arrive, and when it did it was missing have of the items that I paid for.

Spent a month trying to contact the company on Phone (they never pick up or return your message), Whatsapps (they just ignore the message), or a webform they supplied (they ignored that as well). Finally I initiated a chargeback to fully recover my money.

Never going to order from them again unless I read that have significantly improved.

Dreadful simply dreadful - waiting on two orders since March but nothing - no answer to calls but did get through once and got apologies, the system glitch story, a new date that came and went and no more telephone answering nor e mails just broken promises

I’m now going to go down the refund route

Frustratingly they keep sending special offer e mails but need to deal with what they already have outstanding!!!

This is the first negative review I hav done but I’ve now lost patience and I can see reading many other reviews so have many people - avoid this company

A supposed computer problem,what a excuse? A decent IT engineer would sort it within a day but I am being told two weeks,but at the same time they are still taking orders for the same product?.In business there are penalties for breaking a binding contract which this is as soon as they accept the order and take the money,so compensation should be due,Let's see what is offered and then decide on if it's acceptable or take them to a small claims court for late delivery charges and breach of contract.