stone-synergy.co.uk Reviews 

Stone synergy

I have been meaning to write this review for some time now but have been so busy refurbishing our home I just haven’t had time to sit down and give it the time it deserves.
So from the moment I contacted the guys at stone synergy to the moment it was installed,and beyond, it has been the best customer service I have ever received. I don’t write reviews as a rule but I just had to give this company, and all the people that work there, the acknowledgment it demands….outstanding!!
I saw the worktop that stood out to me just through googling. I hadn’t heard of this company before so I would be taking a risk not having been recommended them. Quartz worktops are very expensive and had already received quotes from two very well known kitchen suppliers, one of whom we bought our kitchen from. Their range of designs on quartz were very basic and not really what we were hoping for really but had possibly decided on a design and had the quotes.
After googling quartz suppliers and finding stone synergy I was thrilled with their choices of designs and found one I loved. I asked for a quote on the amount of worktop we required and the price I was quoted was a significant amount less so I decided to call and go from there.
I spoke to a lovely lady called Teresa Theaker who answered immediately, no long waits etc and couldn’t have been any more pleasant or helpful. I had a few questions and she passed me to Steve Dickinson who I have to say dealt with all my queries along the way and his customer service is literally second to none! I would email questions over to him over the course of time and he would email back to me immediately with clear and concise answers.
He was there at every port of call and I really have to say that Steve’s attitude, and the other staff, was fabulous. What a great bunch to have working for you I’d say!! Amongst the process we had a template appointment and, again, the guy who came out to work it all out was absolutely brilliant too, very thorough and had all the answers to our requirements.
We had to push back installation on a number of occasions due to the refurb taking longer than expected, stone synergy accommodated this each time (with notice of course).
Eventually the process of installation came and the two young men who fitted it were brilliant……the templater had calculated to perfection….from the sink, upstand with sockets, track for strip lighting, distances from cupboard handles, everything fitted exact!!
I could keep going!! The quality of workmanship and skill from all labour and customer devices from beginning to end has been exceptional and I can’t praise them enough. If anyone is looking for a quality product with the service to match I would recommend this company so highly.
I would like to thank them all but most of all Steve Dickinson and Teresa Theaker.

First of all, Danny and Jack (who templated and then installed) were absolute superstars. Five stars for them. BUT:
1. I had specified in every conversation for pencil edge, but the worktop arrived with chamfered edge.
2. When I asked the company to do something about it, they admitted the error but refused to do anything about it.
3. Only when I mentioned Trust Pilot did they offer to take the worktop back out and away, redo the edge, and reinstall after another week, or give me £300 back to make up for the mistake.
4. I then had to chase them numerous times, over a month, to actually put the £300 in my account.

So, they would mostly be great, but had an issue in their manufacturing process, and then offered terrible customer service in response.

I have recently had quartz fitted in my new kitchen, which initially I was over the moon with. After wiping down some dust that had settled on the surface of the quartz, I noticed a defect in one of the slabs, so I promptly contacted the company to rectify the issue. Mistakes happen, and I would be happy so long as the issue was rectified. They told me that the defect could be repaired but at a cost of £180 plus vat. I informed them that I would not be paying to resolve the issue, as I have a guarantee and have not even lived in the house, so why would I pay for an issue that I haven’t caused. At this point they sent me pixilated images of the quartz post fitting. So I asked for clearer images which were sent again blurred. The quartz also comes with a 30 year guarantee, so I asked for the document detailing the terms. They sent through a document for a 5 year guarantee, not the 30 year guarantee. They then responded blaming the trades, as I have had plug points fitted in the corner of the kitchen away from the defect. The electrician was aware that quartz is brand new and confirmed that they haven’t cause any damage. After expressing that I wasn’t happy with the outcome and the fact that they haven’t even seen the defect in person, the company booked in a fabricator to look at the damage, threatening a call out fee of £150 if the issue was confirmed to be accidental damage. The fabricator came and assumed again that it was down to the trades. He stated that there was only two options I had in terms of the defect, putting a sealant over the existing issue or damaging the slab further so that there was a big enough gap to put resin in at the cost of £500. What was such an enjoyable experience had been ruined. Following this I am afraid about using the worktop, as I am now questioning the durability of the product as a whole, with having problems without it even being used. That being said that was the main reason I went for quartz and this company for worktops was; the reputation of quartz being a highly durable product, the company offering a 30 year guarantee, indicative of quality. As I have gone to many other companies for quotes. I am upset after paying out thousands of pounds to this company.
Update: To add to the response from the company below. The exclusions were not explained and this still doesn’t address the fact that no one has lived in the house, and it has been confirmed that no one has damaged the worktop. Which they are happy blaming everyone else for, even though they can’t provide clear Images at point of installation. Also, the defect was only visible with dust in it, and the fabricator struggled to find it, with the counter top being clean. He also confirmed that even something as simple as a rough porcelain cup can scratch and damage the quartz, which is not what I would expect from a product that is a kitchen counter top! There was no confirmation that sending out the fabricator would be a gesture of goodwill, the first time I was aware of this was in response to this review.

The company are now threatening legal action if I don’t remove this review.

Danny and jack were very professional and very helpful and have done a brilliant job
The stone worktop looks beautiful Very happy customer

Having recently had my work top replaced I would highly recommend Stone Synergy, they have been fantastic from start to finish, and the fitting crew were very professional.

I will use them again for my next project

Amazing service with our fitters Danny & Jack! Great attention to detail with all the sealing and caulking and cleaning! Such fun and easy to get on with lads as well! Such a beautiful and amazing worktop as well! So impressed and happy with it all! Thanks so much!!

Stone Synergy did an amazing job with my worktop! Danny, the fitter, was fantastic—funny, polite, and a true professional. The workmanship is outstanding, and the finish is perfect. The team was tidy, quick, and incredibly helpful. Highly recommend their services!

Firstly, I’d like to say thanks to Danny & Matt. The lads were fantastic, from templating through to fitting.
They were laidback, able to have a laugh, and made the entire process worthwhile.
Danny was very knowledgeable, sorted out part of the sink unit when they came back to fit so that the under mount sink fitted perfectly (missed comms when templating meant I didn’t realise about that part…).

The worktop itself is amazing, and we are so glad we decided to go with Quartz. It looks smart & elegant.

Would highly recommended!

I’d like to thank Danny and Matt for their excellent work in fitting my new quartz worktop. From start to finish, they were incredibly friendly, efficient, and professional. Their communication throughout the process was spot on, and they did a fantastic job with both the templating and fitting. My new worktop looks stunning in my kitchen, and I really appreciated their helpful and friendly approach.

As for Stone Synergy, the company behind the worktop, the overall experience was great. Communication was good, the price was competitive, and the lead times were reasonable. The quality of the worktop is impressive, apart from a minor glitch on the hob cut-out, but it’s not visible, so it’s nothing to worry about.

Overall, I’m very happy with both the service and the finished result. Thank you!

Quartz Worktop: excellent service throughout, I would highly recommend Stone Synergy. Danny (fitter) was brilliant, it’s not often you come across guys like this anymore, he’s a true expert in what he does and a massive credit to the company.

Stone Synergy is an amazing company run by brilliant people. Very pleased with my new quartz worktop. The initial quoting, fitting and customer services are all excellent. I would recommend Stone Synergy to anyone who wants beautiful and quality worktops with the best services / experiences.

Danny and Matt measured and fitted our kitchen countertops. The quality of their work was exceptional. The counter top itself looks amazing. We are both so pleased 😁. The service provided by the company from start to finish was faultless.

We had our worktop fitted by Danny and Matt, both were friendly and detail oriented, they turned up on time, they did a great job and we're pleased with our worktop, thank you.

Stone Synergy are the most professional stone worktop installers we have used. From start to finish the level of care and attention exceeded our expectations, Danny made suggestions from his experience that we went with and he was spot on with them all. The tops look amazing. Thanks so much for your great work and we will be recommending you to all friends and family.

Brilliant customer service! We had to move the fitting a couple of times which were accommodated by the company. Very pleased with the worktop and Danny and Matt who fitted it were very professional and did a great job!

Danny and Matt what can I say
Absolute professionals , made the whole process effortless on our part , top workmanship and absoloute gents as well

We put a lot of time into choosing quartz tops and were so glad we came across Stone Synergy . The trip to Wakefield to see the slab I would suggest people should make as made our decision easy on seeing it in person and gave us trust in the whole process ; we were looked after in every part of the process and couldn’t recommend them highly enough to anyone. Looking forward to years and years enjoying the quartz worktops.

From start to finish - an excellent service and perfect end result. The initial contact with the sales team felt relaxed with no pressure to buy. The quote was very competitive. The admin team were always very helpful and communicative. Best of all the two fitters, Danny and Matt, we’re both professional, courteous and took great pride in both the initial measuring and the installation of the quartz worktops. I would 100% recommend Stone Synergy.

10 out of 10. Fantastic company to deal with and very accommodating - we had to delay templating for 3 months! templated on the 30th October - fitted 6th November. Fantastic quality and finish. Very professional complany, would definitely use again.

Do not use this company.

My builder and i I waited in a whole afternoon for the templaters who when i phoned to check their eta told me they would arrive at 7pm, 2hrs after the appointment window. They then called back and cancelled completely.

When they finally came to fit the worktop the van was missing one piece and another piece was cut incorrectly and now I have been told I have to wait 13 days to get scheduled in for them to finish the job.
None of my plumbing can be finalised and my whole project is held up.

Customer service are slow to communicate and basically have no power to actually help customers. The fitters told me they had the same issue on the job before me, a piece had been cut incorrectly.

I received an email saying the fitters would be with me between 2-5pm for the remedial visit. At 11am they phoned to say they were outside. I explained that I dont live at the property and could get there in an hour as I was at that time at the hospital. When i got out of my appointment and phoned to find out what was going on they told me their next job was in Reading and they wouldn't be back to me today. They told me they had spoken to the office and told them this. When i phoned the office they denied having spoken to the fitters. The office confirmed they will not come back today. Its now nearly 5pm and I have not been contacted regarding when they will be back. Im assuming they are going to offer me something in 2 weeks from now again as they don't allow gaps for remedial visits despite all their mistakes and their fitter's inability to stick to appointment times.

The whole company is a joke. Clearly there is an issue at the factory with following the technical drawings and there is an issue with whoever is responsible for scheduling. Mistakes happen and the schedule should have gaps to allow for remedial visits. And why are fitters turning up at 11am when customers have been told between 2 and 5pm?! The left arm doesn't know what the right arm is doing. This is basic stuff. When you speak to customer service they have no power or authority to do anything. You may as well be talking to yourself. The company has no respect for people's time or busy lives.

Despite the cost Stone Synergy isnt professional enough to be on top of any of this....

Highly recommend, professional all round from sales to install. Great finish by installers Danny and Matt as well, who were helpful and did a very neat job.