StorageMart Reviews 

Arbitrary rate increases. Exorbitant late fees. Unhelpful/rude employees. Need I say more.
RUN , don't walk, away from this facility.
One lousy company from the get-go!

I was charged for insurance which I had specifically declined. Too bad. This was a great location and I would have been a long term renter, until I realized my credit card was being abused.

Storagemart Maidstone- our first time using them. It was ok when we started but 3rd month upwards we have inccured costs which the staff can't even explain. My husband tried talking to them to understand what the costs are and one of the guys there CUT THE PHONE ON HIM!!! I would NEVER recommend. Terrible service!!

Frais excessif offre de promotion il
Te dise pas combien à te coûte par la suite pour deux impayé car eu un accident d’auto et que j’ai dis que j’allais payer les deux mois ensemble j’ai eu presque 300$ de frais qu’on me dit qu’il ne peuvent pas m’enlever malgre ma situation aucune compréhension de leur part

My child rented a unit from the cookingham location and was given a price when signing the contract. They have been being charged for a climate control unit when they dont have one and storage mart won't give them an explanation why they are being over charged and won't refund what they paid over. We will be seeking advice from an attorney if it's not resolved. Who knows how many others they have done this to.

Lady named Kay was rude and not helpful what so ever. I’ve been charged for climate control which I don’t have. Basically told me to just switch to a different unit and that she couldn’t do anything else. This is at the 64155 location.

Better to use a local independent storage company than this greedy U.S. conglomerate. They fee you heavily when you move in with fake insurance coverages, locks, account fees etc. Then after just a few months they start hiking the prices. The prices increase about 33% a shot. That's a lot. They try to hike your insurance coverage higher as well without your knowledge. The place at 1020 Wonderland Rd S. in London Ontario they lurk around and spy on you when you come to access your locker so they can see what you are doing. The customer portal where you view your account and pay is terrible and getting access is hard if you can get in at all.

A friend used this place so I figured I'd try it. Due to my work hours I decided to book a unit online. I was booking at the 555 Trethewey Dr location.
Online it showed a unit which was 5x5x8 25sq ft for $6.24 a week. This was a bonus price.
So I went ahead with it. After I paid for it and got a email it noted. The unit was $12.47 a week. $29 admin fee. $24 door lock. Then tax comes out to $75.63

To say I was shocked was putting it mildly. Yes I was pissed and called them right away. Told them to cancel the unit. The guy had to put me through to a woman who was not nice at all.
She started going through all the fees and I really did not want to listen to that, she kept going with her explanation no matter I kept telling her to stop and just refund my payment. She kept pushing so yup ny now I'm even more pissed and telling her I dont want to hear it just refund my money.
She yelling for my card number then went on about lecturing me again. I hung up on her and figure I will go to the unit and speak to someone. She calls me back loosing it. Starts screaming at me so I hung up again. She calls back still screaming if I want my money back. But she's still freaking out so I cant get a word in there to give her the card number. Shes yelling about me not getting the admin fee back. Not sure why no admin did anything for me. Maybe its admin fee for being stupid enough to want a unit there. Thats juat a cash grab. She finally yells out the last 5 digits and asks if that is the number I said yes and she hung up.
No admin fee should be charged. The person inputting the info it's their job to do that. Cash grab.
Unbelievable experience.

Daryl at Wicksteed Ave walked through everything and made it easy to understand the facilities and the agreement. He gave a really good tour of the facilities and helped me make the choices for our unit. Friendly and thorough. It doesn't get better than that.

Good initial price and good facilites but after a month or two the price doubled. I wasn’t aware of this, and it wasn’t very transparent in the contract.

We spoke to several people at storagemart and everyone was extremely helpful and professional. Neville and Tristan ensured we were allocated the correct storage and took into consideration our needs at all times. We actually cancelled our storage due to our accommodation being ready before time and the cancellation went very smoothly with a refund being issued with no qualms. Nothing was too much trouble and we really appreciated their help. 10/10 for customer service.

I was quite happy with the service that we got when we first rented our unit in Norwich, but after the second month, the price went up and we was not told about this. I thought they should’ve told me that the prices was going up not just put the price up. I’m very disappointed in this therefore I will start looking for somewhere else. It actually went up twice on the 1st of August and then again on the 1st of September.

I rented a small unit in Walton and was there for over a decade going from the old company who where brilliant to the new owners Storage Mart. I am living overseas and wanted to store some belongings securly in the UK while abroad. The staff there are amazing however Storage Mart have no regard for long term renters, if you are looking for long term storage, find better, there are many in the area. The rent kept on being increased to the point I worried every time I received an email, add to this the forced an over priced insurance on top of the rental cost, I had private insurace that I constantly had to prove existed. After more than a decade of this, I flew back to the UK and closed my account to go to a better store. The amazing on site staff I feel very sorry for as they run things very well but the American owners do not care about customers. There are other storage companies that I would look at before signing up with Storage Mart for anything longer than a month. I feel very let down as I was a very loyal customer for a very long time, always paying on time. Very happy to have left and not to have the constant worry about a simple storage unit. If they respond to this, ignore what they write, this company really do not care about customers only customers money. As predicted there is a reply, beware storing here and do not agree to the over priced insurance they try to force onto you.

Ginger was very helpful in setting me up

I rented their largest unit with the plan to keep it for a couple of years. On the 2nd month they raised the rent 23%. They feel that it's perfectly acceptable to do that. Everyone employee there has the same response, "The other storage companies do the same thing" If I had read the reviews for this company more carefully, I would have never used them (unethical business practice in my opinion)

Have been trying & trying & trying to pay my storage bill I called 8/1/25 4 times to the office & left messages to please call me back because this conglomerate just acquired the mom & pop storage company that it was before. Wish to God I had consulted Trust Pilot before too much time had elapsed!!! If you do go ahead & trust your belongings with this mega company better have a lawyer on retainer to point out all of the pitfalls in the paperwork!!! Alot of people resort to putting things in storage when they are going through a transitionary time in their lives & put things in storage as a last resort. Of course there are sharks out there who actually punish you & hold your possessions hostage when one finds him or herself in that state of affairs. So if you have a guaranteed, problem-free life then gamble your things with this conglomerate. Their computer portal won't accept my card & the lady at the site says she cannot do anything over the phone. The phone # on my account happens to be a 913 area code # & the computer won't allow me to change that either!!! The lady at the physical site refers me to the 800 # & when I call the 800 # they say no you have to deal with the property manager at the physical site!!! It is now 8/21/25 & they have tacked on insurance & 2 late fees & the story changes with each person you talk to!!! I have come to the conclusion that they just want to jerk me around & not let me make a payment until it reaches an overwhelming amount!!! I have called & called & sent emails but having a 913 555-2233 number on my personal unit which the computer will not allow me to change is nefarious at best!!! Alexis at the call center said that their call center is located in that area & that she doesn't see it on her end therefore she is unable or unwilling to change it for me!!! Is it time to generate a complaint with the Iowa Attorney General Consumer Protection Division???? All I want to do is make my payment & their system is rigged against me!!!!
I was able to make a payment for my unit on 8/23/25. There was a glitch in the computer system that was preventing me from changing the incorrect phone # on my unit. Both the 800 # & the store were struggling to figure this procedure out, but after I went to the store & had a face to face conversation with Deeanna, (Kudos) She figured it out & then my card # was accepted!!! I learned that the on site manager works extraordinarily hard & the heat here in Iowa is oppressive right now!!! Deanna was very courteous & understanding. As I see it this situation could be improved with better training for the people at the 800# & the on site managers. Consequently, No More Hair On Fire Customers!!!

Lovely people, close to home, very clean and competent, thanks so much Dilip and everyone, Andrea

Stay away from StorageMart they will give you a rate increase after 4 months while they advertise the same size unit for less than my original price. 10x20 unit was $124.99 then they raised my rate to $151.99 while it’s currently being advertised for $116. When you call you get an attitude that if ya don’t like the price move but they remind ya how hard it is to move. Guess what my outside RV spot has never been raised, why? Because it’s one item and you can move right away if they raise the rate. StorageMart will give you the typical excuse of market demand while they rent to a new customer for 25% less.

Russell at the Ipswich branch is amazing, he went out of his way to make the experience straightforward and easy. Gave us prices with no hidden extras, nothing was too much of an ask, he helped us with the entire process and I would highly recommend to friends and family.

IF I COULD SAY 0 and still write I would. Class action lawsuit is the best way to deal with these people! Double charge me the first month. Impossible to get anyone to do anything!!!!