StorageMart Reviews 

Zero stars should be a choice. Another horific large company. Typical large corporation. Prices went thru the roof. Customer service was rude and horrible. Accounting errors continuously. I was there for 20 years and it took 2 years with you to drive me out and many others by my unit are also leaving. Absolutely the worst!

I have been a customer for over three years. I have paid my bill 2 to 3 months in advance. Today I got charged an extra 125 dollars than my regular rent. I was in the hospital with very bad medical problems. I can’t believe they would charge a guy so much extra. I wasn’t in the province of Ab.
I have given my notice. I will never deal with these guys ever again. I wouldn’t recommend them for anyone to rent from.

I have been a customer since April 2022. In March 2025 our unit was broken into, which came to be found by the property employee 36-48 hours after the break-in. The process has been nothing short of a nightmare! Our unit was broken into and left half open during a severe thunderstorm down pour which also damaged MANY things as well as property stolen. StorageMart has now decided to let me know my claim is denied due to fraud!!! Even went to the point of saying i lied about the weather because she "lives in Missouri" and knows it didn't rain that day! Mind you her area code is at least 2 hours outside of mine, and despite the point of the property aware of the downpour of rain along with the officer taking the report, they are still trying to deny! I have only been given another number to contact someone else, which just leads to NOTHING!!! I am beyond furious with this business and their negligence in making sure people's property is properly taken care of when we pay a lot of money monthly to ensure this!!!! Rather they just have minimal security cameras along with them being so bad you can't even make out any images in their recordings. STAY FAR AWAY FROM THEM!!!!!!!!!!!

Employee at the Cudahy, WI facility was very knowledgeable and answered all of our questions. She showed us around the facility and explained things.

I visited the location in Hillside and met a wonderful person Ginger that helped guide through the whole process. Explained in detail what to expect and showed me a unit. What great and pleasant experience with Ginger. Thank for all the information and I will definitely be giving my business to this location thanks in part to Ginger. I really appreciate her professionalism and willingness to answer all my questions. Thank you

Kenneth Jones

I did rent the biggest storage in Waukee for a year , when price go up to 320$ i cant afford that anymore.
I talk to Jessica in Wauke , she was very nice.
She helped me to go online and find a smaller one they give me deal from online, one month " free" plus 4 months for 87$ , I did sign my stuff online, move all my stuff to the older one cross the street, in very hot days because I want to have cheep one .
After a month a got email that I will pay 126$ !!?!
I was very upset 😡
They said to me its insurance, I did agree by signing my agreement on online .
Yes its right , but nobody say any of this to warn me about my money .
They said Sorry its "Corporate Police "!
So..... I won't recommend using them because all of this plus they can change prices when they want in notice of 15 days .
If you fast enough to take your stuff out and protected yourself from the big change in price you ok , Im not I have ro move all my items by myself.
Good Luck!!

i would have given ONE star, but the facility itself is fine. i had a great experience with the facility located in Fairfield. However, the facility located in Concord has an employee who is extremely rude, and he is the main reason i am rating at two stars. The secondary reason is because after the 3-month promotional deal ended, my monthly rate should have only increased to the standard amount, which is listed on the website as being $60 per month. The promotion was for $27. The problem is that the monthly price increased to $113 per month, which is a 500 percent price increase! That was outrageous. i checked the website again, and it still has their standard price listed as $60. Anyway, this sudden outrageously large bill had a major impact on my budget, and i don't feel like there's a reasonable explanation for such a huge price difference. I'll be moving to a different facility before the end of the month. The 2nd star was added due to the wonderful experience i had in Fairfield. But the Concord facility is to blame for such a low score.

Got a unit in April for $99/month deal. Last two months I’ve paid at least $130. Due to “coverage changes” & rent increases I am now expected to pay $157 in August for a large non climate controlled unit. The “deal” I was sold was a scam & I regret trusting this business & the employees that I spoke with.

Hweekor was extremely helpful, he took me all the way to my unit and even came all the way back just to help me lock up! He is awesome!

First time renting from storage art. Amanda was beyond friendly and helpful. She answered all my questions and provided beyond excellent service. I will highly recommend the storagemart on Allisonville Road.

CLASSIC BAIT AND SWITCH DO NOT DO BUSINESS WITH THIS COMPANY THEY WILL JACK YOU UP AFTER U FILL YOUR STORAGE UNIT.
I RENTED A UNIT ON 3/29 FOR 269 A MONTH AND RECIEVED A BILL ON 6/15 FOR 322 A MONTH AND WAS TOLD IT WAS AN INCREASE AND NOTHING I COULD DO. EVENTUALLY AFTER SEVERAL CALLS AND COMPLAINTS THE SAVED ME 11 DOLLARS. BEWARE/ BAIT AND SWITCH TACTICS ON NEW CLIENTS, I WONDER HOW THEY TREAT THE ONES THAT HAVE BEEN THERE FOR OVER A YEAR!!!!
SHOP OTHER COMANIES THAT WILL HONER THEIR AGREEMENT FOR AT LEAST 6 MONTHS OR A YEAR

I've Been Going Through A Rough Period In My Life And Sabrina At The Redick Location In Omaha Really Helped Me As Well As My Mom Who Came Through Too. And That Was A Blessing. Even When I Was Calling Around To Resolve My Issue The Staff At Storage Mart Made It Easy And Had Me Feelinh Confident About The Outcome. Thank You So Much Y'all Really Related To What I Was Going Through.

I signed up in October. By December they had increased my rent. I complained about it and they reduced it back to the agreed upon amount. It’s now July and my rate went up again. I expect rate increases after a year but this is ridiculous. I called and they said they can only reduce the rate once a year (but they can increase it all they want!) Wonder how long it’s going to be before they increase it again.

Response:
I’ve already called corporate and they told me since they reduced the rate in Dec, they can’t do another reduction in rate. I made the comment that they can increase it as many times as they want and the rep said “that is correct”.

Amazing customer service and support. Mary at the Waldo location on Wornall Road has been so helpful taking care to find the best units for me.

Entry rate was good. Rate increase immediately after and then again less than a year later. Way too expensive.

Wonderful customer service. Kathy went above and beyond!

We had such a great experience with Storage Mart. The area is very clean and well maintained. It is also very secure. Mattie was beyond helpful, accommodating and extremely nice. Such a sweetheart.

The storage stall was fabulously clean!! The price is reasonable. The service way great! We were so happy to find this place at the last minute when we were unable to leave our items where we had originally planned. I just discovered that there are 2 Storage Marts in Airdrie, the one we went to is called, "Self Storage Units in Airdrie" It is at 285188 TWP Rd 270 SE.

DO NOT USE THIS COMPANY. They forced us to take insurance and when somebody broke into our unit and stole over $1,400 worth of property, their claims department only offered us $454! They have no cameras inside the facility. The security on weekends and evenings is non-existent. This is an awful, terribly run and corrupt business. If you value what you own DO NOT USE THIS COMPANY.

I was with Extra Space which was bought out by Storage Mart. My personal insurance was not transfered from the bought out company, nor was it disclosed it didnt. These people are not transparent or clear with their policies. Rate increases and ridiculous fees to their customer service are just terrible.
Look else where, the stress and headaches are not worth it!