StorageMart Reviews 

Extraordinary customer service by both Heather H. at Home Office in MO and Zach at the Barclay Office. Can’t say enough about the ease of leasing a unit and working with both. The units are beautiful, climate controlled and extremely clean!

I've rented my units for just well over a year. Just recently I had my job utility trailer broken into along with my spare utility truck on site. The reason we moved to this location was the fact they offered a secure location with cameras. Few weeks ago the security gate was not functioning properly and the side gate was opened and unlocked for access. The site has been left unsecured for almost 2 weeks or more since the gate has been repaired. The Trailer and the truck were broken into during the time the site has been left unsecured. I spoke with the on site manager about the site being unsecured and I was told they were waiting for a chain from amazon to resecure the gate. I filed a police report and asked the onsite manager about camera footage as well. I was told I would need to get a subpoena to see the footage. If this is the service we get for the rental fee I am moving to a more secure site. I do have a list of other problems to address but the security issue is the biggest one for me since I've been violated. Not all sites are super secure but people shouldn't be able drive in and load things up.

Excellent service, entrepôt très propre, lieux bien sécurisé

Mouse feces and spiders in ALL of my things. And I was told that it was a known thing in the units in the area mine is by corporate when I called to complain and an employee at the storage place itself. Then to be told I guess they need better pest control and then the worker laughed. And that was the manager of the storage place. My whole life was in that unit. I had to throw away priceless things like my both sons kindergarten work because it had mouse droppings all over it.

I had a great experience with StorageMart. From the start, their staff was incredibly helpful and made the entire rental process easy and stress-free. They took the time to walk me through the different unit sizes, helped me choose the one that best fit my needs, and even gave tips on how to maximize space. The facility itself was clean, secure, and well-maintained, with easy access whenever I needed it. I really appreciated how friendly and professional everyone was — it made a big difference. Highly recommend StorageMart if you're looking for a reliable and supportive storage solution!

I had a great experience with this storage facility! Olena was absolutely fantastic—professional, detailed, and a pleasure to deal with. She made the entire rental process quick and easy. The facility itself is clean, well-maintained, and secure. Highly recommend to anyone looking for reliable storage and excellent customer service!

I’ve never encountered a company so willing to sacrifice thousands in revenue to enforce a $47 late fee.

Here’s my story:

For over 3.5 years, we’ve been loyal StorageMart (Hopkins, MN) customers, paying them over $7,322.59 in rent. We use Wells Fargo bill-pay to send monthly checks. On February 16, 2025, we mailed our March rent check of $208.99, unaware that they had quietly increased our rent earlier in the month. The only notice was an autopay invoice email—easy to miss due to its generic subject line.

On February 26, 2025, an employee of ours visited the StorageMart facility and was informed that the check, received before March 1, was going to be shredded because it wasn’t for the full amount. Instead of depositing the payment and requesting the difference, they chose to discard it. Why not accept the payment and notify us?

We immediately sent another check for the correct amount—$234.99—via USPS. Unfortunately, this check didn’t arrive until March 8, 2025. By this time, StorageMart had already imposed a $47 late fee on March 4, 2025, bringing the total due to $281.99. When the March 8 check arrived, they refused to deposit it, citing the missing late fee. As a result, I had now written two valid rent checks that StorageMart refused to deposit.

Over email, I appealed to have the late fee waived, considering their refusal to deposit partial checks contributed to the delay. Amy at StorageMart responded dismissively: “Well, first we don’t take partial payments.” This is demonstrably false. In the past, they have accepted partial payments when raising rents without sufficient notification. In fact, their rent increases don’t follow a yearly schedule—they occur on an irregular 275-day cycle, something I had to research for this review.

Despite escalating my concerns to both Jake and Dale Brumbaugh at their office, my appeals were denied. Left with no choice, I paid the full amount, including the late fee, and made the decision to vacate our locker. I informed my CEO that I would never do business with a company that treats its customers with such disdain.

If you’re considering renting with StorageMart, be prepared for sneaky rent hikes (typically 13% APR increases, disguised by their irregular schedule) and an unbending, customer-unfriendly approach to any billing issues.

For StorageMart’s leadership—Chris Burnam, CEO in Columbia, MO—feel free to contact us via Jake, Amy, or Dale at the Hopkins, MN location: 11001 Excelsior Blvd.

Rebekah at the front desk is amazing she set me up quickly and was very personable and sweet the property is very well maintained and my experience has been amazing so far definitely recommend!

Bait & Switch - We rented a unit and in the 4th month when we received the invoice for the 5th month it stated there was a 15% increase charging $27 a month more (15 calendar days notice). Online it still showed the same old amounts without an increase. Matthew (StorageMart Manager of 8401 18 St, Edmonton) advised there is no contract so they can increase the price at any time and that the online price is promotional pricing, online does NOT specify that the prices are promotional only. We believe it is underhanded & deceitful to wait until people have their storage locker full of items to then increase the price significantly on individual units based on length of time rented. It is also deceitful to not inform potential customers that the initial price is promotional for only 4 months. Since then I read many reviews stating the same and spoke to other StorageMart customers that said their locker cost was increased every 4 months. A couple of people even asked if the Bait & Switch is even legal? Recommend NOT using StorageMart unless you are storing for less than 4 months.

It was my absolute pleasure to be helped by Ginny who was informative, concise and reassuringly competent.
Great quote.
Great price.
Lovely accent.
5 stars.

Simon at StorageMart in Brighton (BN2 0DF) was FANtastic. He kindly listened and sought out several units that would suit my needs. He was thorough in his explanation of terms and conditions too. I am happy my stuff is stored under this roof. I must also say that Simon's good humour and excellent hair made my day! Thank you for your time and attention.

Employee Gary at the Enterprise St location is extremely rude and condescending. It's a shame that's who this company has representing them. Will never do business with storage mart again

The person who assisted us is so accommodating, cheerful and knowledgeable.

Very frustrating experience. I was quoted a unit for $39/month and noticed that the lease document sent over to me stated $69. I tried contacting the storage facility and they will not honor what they quoted to me via phone. Regional manager stated he listened to the call and that I was mistaken. I've asked if I could listen to the phone recording with them and they refused. I am a very thorough person so I know for a fact that I would've asked and confirmed every little detail INCLUDING MONTHLY PRICE prior to providing them payment information.

When we first got our storage unit everything was ok until we changed to a smaller unit. They unlawfully took money from my checking account to pay another month for the unit we moved out of. They said they would return the money and did not.
Next instead of transferring the renters insurance info they decided to charge me 24.97 for a protection plan on a $19 a month unit bringing the price to over $45. We are forced to find another storage company.

Excellent service from Jennie who was very helpful. A pleasant experience!

Stuart was great. Booked last minute (on the day) and chose a room too small (my fault) but Stuart sorted a larger unit no problems whatsoever. Access was fine, unit was fine. Paper work etc was a breeze.

Thanks Stuart appreciate the great customer service! (Ditchling common branch)

Christi & Kris

I found storage mart when I was looking for storage, and paid online. After my card payment went through it was 65.86 and not 29.50! Then I tried to immediately cancel because that was double what I expected and they said I might be able to get my money back! Might??!! They gave the local number and they haven't answered me at all. Horrible experience!