Les vapes ne tiennent pas longtemps et malgré la garantie de deux ans Aucun retour mail, site rien Bien entendu on ne peut pas appeler non plus Et je sais que sur cette avis j'aurais un messa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was of... Toon meer
Bedrijf heeft geantwoord
Order #GK145199 I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receiv... Toon meer
Bedrijf heeft geantwoord
I input the incorrect shipping address, and with very deft actions by Geekvape, and their emplyees, a new, and correct, shipping label was made, placed on my package, and sent to me. I cannot say how... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Contactgegevens
Verenigde Staten
- store@geekvape.com
- store.geekvape.com
3,5
Gemiddeld
319 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Always a great experience with you guysss!!!
Even when things are on back order, it's always a pleasure working with you guys! I am never disappointed in the product or the customer service. Thank youuuu!
31 mei 2025
Antwoord van Store Geekvape
Thanks for your love!
My Own Error
I input the incorrect shipping address, and with very deft actions by Geekvape, and their emplyees, a new, and correct, shipping label was made, placed on my package, and sent to me. I cannot say how amazing it was for Geekvape to do this for me! While I did catch my error, it was all Geekvape that caught the package and relabeled it before it shipped out. Fantastic work.
7 juli 2025
Review zonder uitnodiging
Antwoord van Store Geekvape
Thanks for your love!
Antwoord van Store Geekvape
Thanks for your love!
Love the product but the turn around…
Love the product but the turn around time is way too long. It said 1-5 working days to get my order shipped and it’s been way over that. Today makes 8 working days and the order still hasn’t reached the post office.
30 juni 2025
Antwoord van Store Geekvape
Hello friend,
Sorry to keep you waiting.
Z Max Tank - black / USA Warehouse was a pre-order before, and there was no inventory before.
The new batch of it arrived at the US warehouse on June 30. So your order shipped on June 30. Package usually arrives 1-5 business days after shipment.
Every thing is great
Every thing is great, I have no complaints. My orders are always on time and well packed. The items I received have been wonderful. Great products. I will be buying all my vape products from you.
30 april 2025
Antwoord van Store Geekvape
Thanks for your love!
placed order#GK184108 on may19 told…
placed order#GK184108 on may19 told 3to5 days order still as not shiped will be leaving june 4 for 3 mos, what do I do?
31 mei 2025
Antwoord van Store Geekvape
Hello there, sorry to keep you waiting. We very much understand how you feel.
But Geekvape H45 Classic (Aegis Hero 2 Classic) Pod Kit 1400mah - black / USA Warehouse was a pre-order before, which was a product that needs to wait, and it was also explained on our website.
The new batch of it arrived at the US warehouse on May 31, so your order shipped on May 31.
Please allow 1-2 work days for shipping info update, the shipping takes 1-5 work days usually, thank you.
Quality service
Hopefully shipping from the US warehouse will expedite the shipping. Otherwise, good service, they followed up with a missing package. Good on ya mate!
31 mei 2025
Antwoord van Store Geekvape
Thanks for your love and feedback, we will keep improving our shipping service!
Order was delayed
One item made my whole order delayed for about a month now, they didn't even offer me faster shipping nor a discount very poor customer service, and they also took forever to reply to my email, they never emailed me about any delays or back order.
31 mei 2025
Antwoord van Store Geekvape
Hello there, sorry to keep you waiting. We very much understand how you feel.
We haven't received your email before. Could you please take a screenshot of the history record and show it to us?
Geekvape Z Series Coil DTL 5pcs/pack - Z0.15 ohm(80-90W) / USA Warehouse was a pre-order before, which was a product that needs to wait, and it was also explained on our website.
The new batch of it arrived at the US warehouse on May 31, so your order shipped on May 31.
Please allow 1-2 work days for shipping info update, the shipping takes 1-5 work days usually, thank you.
Had a problem with my Legend 3 and…
Had a problem with my Legend 3 and Geekvape's customer service is awesome! They were able to take care of my problem and now I'm a happy customer! Will buy again!
31 mei 2025
Review zonder uitnodiging
Antwoord van Store Geekvape
Thanks for your love!
very good handling of order
I am impressed on how support at geek vape has handled a lost parcel tacking care to mantain the customer informed by a quick resend of the part even if the color dropped off was different.
Great job thank you.
2 mei 2025
Review zonder uitnodiging
Antwoord van Store Geekvape
Thanks for your love!
Always fast service and shipping
Always fast service and shipping. Never had any problems. Great store!
20 maart 2025
Antwoord van Store Geekvape
Thanks for your love!
Received as expected
Received as expected. Picked and packaged well. Great job!
23 april 2025
Review zonder uitnodiging
Antwoord van Store Geekvape
Thanks for your love!
Preordered a battery and it came ahead…
Preordered a battery and it came ahead of schedule. I asked support if it could be expedited and they were quick to respond and kept in touch up until I received it and even asked me to verify everything was in the box before signing off, thats good customer service that cares.
25 april 2025
Review zonder uitnodiging
Antwoord van Store Geekvape
Thanks for your love!
Buen trato y precisión en el proceso de…
Buen trato y precisión en el proceso de compra y envío. Gracias
31 maart 2025
Review zonder uitnodiging
Antwoord van Store Geekvape
Thanks for your love!
It kicked the can today
It kicked the can today. Just tossed it in the trash. Tank works as it should but the mod went bad. The 65 watt setting is not what its putting out. It fried 2 coils before I tossed it. I have always had great luck with my Geek vape mods. But the news are just not the same quality. Went back to an older model Aegis.
19 januari 2025
Antwoord van Store Geekvape
Hi there, sorry for the inconvenience, could you please send some pics or videos about your problem with your order number to store@geekvape.com, so that we can offer after-sales service for you, thanks.
Antwoord van Store Geekvape
Thanks for your love!
They made my situation right and sent…
They made my situation right and sent me a replacement device with no problems. I wish you could at least get the same color mod you had that was defected instead of a random color. I needed up with rainbow, the one color I absolutely didn’t want. A local vape store swapped it out for the color I wanted so props to that vape store.
23 december 2024
It's really one amazing company
It's really one amazing company; I've been buying through Geekvape for years and have never had any issues.
AAA company
20 november 2024
Antwoord van Store Geekvape
Thanks for your love!
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