Store Liverpoolfc Reviews 

I am such a huge Liverpool FC fan and I am essentially begging them to take my money, but the shop portal is the worst I have ever come across. For years I have tried to place orders only to come across issues; doesn't add Stadium Jersey to cart, doesn't add discount code, doesn't apply 10% members discount (despite raising a ticket with Customer Support, who say it's been resolved), fails at processing my credit and debit card details... the list goes on. Just imagine how much money they would make if they fixed their online shop. Not angry, just sad :-(

To have the nerve to publish an article regarding Alison Becker is to be replaced as he is in decline after such a hectic weekend in the transfer market is absolutely outrageous. What a joke considering you represent LFC
You should be ashamed of your self.
Alison Becker is atm THE BEST goalkeeper in world football
Give your head a wobble

Worst shopping experience ever. Stay away from the Liverpool FC official online store. I ordered a shirt for my son with our family name on the back. The store misspelled it and refused to exchange it. I noticed the error when I received the order confirmation and sent an email right away to address the issue. The store never returned my email why I had to use the chat function the following day when it opened. I was told by a person named "Michelle", that "there was nothing they could do". I have spent a lot of money during my business with the store but that will end now. I have never felt so cheated and scammed.

Utter nonsense, don't even look anymore.

Son was at liverpool camp and went to the Anfield store. He was so excited and bought his friends some shirts. Unfortunately, given he is 13, the sizes of 2 items were off. I contacted there office only to be told they do not offer return or exchanges, unless the items are faulty. What international store doesn't offer that?! Yes, I then read their policy, but it is outrageous. Customer rep said it would be better to buy new items. Never would I do that now! I feel scammed (even if it is written). They know kids at camp are highly likely they would buy gifts...and they know sizes could be off. They don't offer exchanges hoping people would buy different ones instead...which doesn't make sense at all if they were confident in their store and products!

Now my son is devastated he wasted a 100 GBP on things his friends won't be getting...And his two friends are devasted they wouldnt be getting what my son had initially bought them from Anfield itself! You should have seen the smile from ear to ear when they first saw the things. So upset to have to see 3 sad kids! And for what! (and he paid 360 British Pounds from the store out of his money :( My son learned a very expensive and upsetting lesson after he was the happiest with his experience in liverpool :(

If I could, I wouldn't even give 1 star. I will never buy from this store or this website. I bought a set for my son with his name on the back, the item arrived quickly but dirty and the letter D was damaged. £75 for rubbish with poor quality and damage. Don't buy it, you will be disappointed and it's not worth it. I am having trouble getting my money back.

If I could give these zero stars I would. Disgusting customer service. I bought two new Liverpool kits online for my boys on 22nd May. Within a couple of hours of wearing them they were covered in tiny pulls. Awful quality, cheap nasty polyester. So I contacted them straight away with photos asking to return them. Took about 4 emails back and forth as nobody reads the chain and they refused to send me a returns label even though their website advises you to contact them if items are faulty. In the end I paid £3.99 and DHL picked up the items on 29th June. I asked for replacement kits and advised we are going on holiday on 15th July. After many emails I haven’t heard back from LFC, no refund nor replacement. I WILL NEVER BUY OFF LFC ONLINE AGAIN which says a lot from someone who has 8 season tickets in our family!

Terrible online help, chat with 3 different people over 3 day all who say will contact/email/call me back but never do

Bought an item as a gift, put the recipient’s name and details in for delivery only to find there was no separate box for my address as billing details.

Contacted Cust’ Serv’ to query this, they took my billing details and two days later -a day past the desired delivery date, despite paying for express delivery), the item turned up at my house instead of the destination I’d asked for.

Following calls to both the courier company and LFC shop, I was offered to have the item sent to the place I’d asked it to go to in the first place albeit nearly five days late.

A well known phrase ending in the words ‘..with both hands’ comes to mind.

livraison suivie et dans les temps annoncés
article conforme de très bonne qualité
personnalisation conforme à ma demande

I’m fuming !!!!
Purchase a polo shirt for a Christmas present on 25/10/2022
It was unsuitable so was wanting to return it for a refund or a credit note to be told because I didn’t buy it in November and my 30 days are up to exchange or refund they can’t do anything about it as it’s company policy it was the week before !!!
How poor you have my hard earned money and not even going to offer me a credit note
So I advise you to not shop before November for Christmas !!!!

Placed an order for a herd of Xmas gifts with LFC on line shop on 30th NOVEMBER. Received confirmaiton that evri had received my order on 3rd DECEMBER and would notify me when it was out for delivery, Heard nothing more and tracking not updated, so set about chasing it up. ON 17th DECEMBER, Evri inform me that my order is ''unaccounted for'' and all I can do is contact the supplier for a refund or replacement. Replacement not possible as ALL items now out of stock - and it's too late to shop for alternatives as medical and health issues mean that I have to rely on on line shopping. Liverpool FC obviously KNOW there is a problem, but they just don't seem to care. THANKS FOR NOTHING LFC!

Seems to be a trend of missed deliveries and absolutely terrible customer service from the club. Never even attempted to resolve issue, left me out of pocket with no item. Will never use again

I wish I had checked these reviews before ordering. I ordered a tie and paid for premium delivery. What a waste of money that was. Still not arrived. What a shambles and what a disgrace for Liverpool FC to have this type of crap service for its fans

Paid for Hermes/Evri delivery. Promised within 2-5 days. Over a week later and still no delivery. Cant call anyone. Twitter support is useless.

My partner ordered six medals for £72 for a birthday present for me 2 weeks ago and they never came. She emailed them and they said the courier has lost the package, she then asked for a refund and they said no because they resent the medals out but can not send them all as one is out of stock now. She has not even received any new tracking information, you need to stop using bad couriers with bad reputations like amazon logistics. She has now taken this up with paypal and hopes to get a refund this way, we have ordered a lot of stuff from the LFC store in the past and you have always been ok but now i don't think we will bother no more after this experience.

We have contacted these again in the last 30 minuets and they have said they have not dispatched the items and are also refused a refund even though they haven't shipped the order out.

Wished I had looked at the reviews before I ordered. Ordered a building set of the stadium for a Christmas present. It arrived with the box very badly damaged. Was told to return it second class post and when I send proof of postage it would be refunded and a replacement sent out. Happy with the response. Week later no replacement or refund of postage! Now told the previous advice was wrong, new staff! Replacement would not be sent out until original processed. Never replied about my postage as she cut conversation off!! Again like previous posts do not order online!! Frustrated and annoyed!!!

Sizing of kits is inaccurate. Bought a home top for my boy. The height measurements of the t-shirts are not shown in the size guide - only chest, waist and hip measurements (which i measured). When I received the t-shirt, the height was on the label and is too small. Unable to return as classed as personalised due to having a players name on it. Now out of pocket and can't afford to buy the correct size for Christmas. I should've checked the reviews on here before buying. Useless size guide which has proved costly for me. I thought buying from the official site would ensure the best quality and service. Wrong. Wrong. Wrong.

They ran an offer of a free £10 voucher with every purchase. But order arrived without one. Told me they ran out. So why didn't they pull the offer from the store?

I'll stick to unofficial stuff, less hassle, and treat you better.