Store Liverpoolfc Reviews 

I am very disappointed with the online shop. I ordered a top and T-shirt for my 11 year old nephew for his birthday, we live in Australia. The goods were too small, my sister in law paid registered mail and returned them requesting bigger size or refund. Goods were returned - the exact same size, there was no explanation!
My sister in law chatted online and was told they were received after exchange timeline - Melbourne has been in lockdown and the Australian post deliveries were very very slow. She informed chat of this information. They did not accept this reason.
We now have returned to us a top and T-shirt that are too small.
I am extremely disappointed and frustrated with Liverpool RC
I would appreciate someone from the club making contact with me and resolving this situation as a matter of ensuring customers queries are responded to in a satisfactory manner. My nephew is a passionate supporter of Liverpool FC.

Beware if you buy on-line. It's taught me a lesson.
I bought a XXL Jacket for my Husband from the On-Line Shop. I have been buying from here for years. I always buy XXL & it fits him perfectly. This time the Jacket was huge & would fit 2 x people. It was bought on a Black Friday Deal. I wanted to send the Jacket back but rather than an exchange I went to re-buy & was happy to wait for the refund. I went onto Web Chat to explain this but was told quite bluntly by Jessica L - I should have checked the size guide & they don't offer exchanges - she sent me the Link on the exchange Policy - that would have been the end of the Chat but I continued about the return, she said I would be refunded the £69.95 but the replacement would cost me £80.95 plus Carriage. Needless to say I will not be ordering the replacement & I suggest Jessica L is re-trained in Customer Service.

Sent a LFC baseball cap via LFC website to Vancouver BC Canada 🇨🇦. Charged £14.00 postage
(have a word with yourself please, yes £14.00)
Just had an email saying I have to pay $28.00CND (£16.00GB)import duty on a baseball cap.
£50.00 for a baseball cap 🧢 lost for words

I tried to purchase an item whilst in the UK to be sent overseas on a Thursday, I failed. I tried again on a Friday, I failed. For some reason it worked on a Sunday. This is the worst e-website I have ever come across and communication with them was also poor. Next time i need a gift I will not be going to the LFC store for ideas.

Worst etail website I have come up against - trying to become a member shouldn't be this difficult - get it sorted

Courier company tampered my parcel and swapped out contents. LFC were very quick to offer a solution which meant my item was sent out again. Still no response from the courier company. Very happy with the way LFC didn't shirk their responsibility and offered a good solution.

I placed an order since the 6 september. I never received my delivery. I chat with them past 10 days almost every day wasting my time. They take all the details and then leave the chat. Another one join the chat and the same thing again. I requested a refund but it has not been processed yet

I have payed for two snoods and did not get an order receipt. I wrote them but no answer.

logged on to chat at 10am and 5 seconds when it opened was 39th in the queue i have been on for 2hrs 29 so far and was 7th now 9th??? I love Liverpool but the customer service is worst in the world

Items received in great condition and customer service was very good

I've purchased many items over the year's from LFC store and haven't had an issue. However on Saturday I decided to order myself a football shirt £69.99 plus add JFT 97 taking the total to £80 unfortunately I made a mistake and put JTF once I realised my mistake I tried contacting them which isn't easy to amend my order I ended up emailing via two different methods this I did just four hours after submitting my order but to no avail my shirt arrived today with my mistake! OK it's my fault but surely someone picked up my email! But obviously not! I also ordered a large which is a 16/18 I usually wear 14/16 so thought the shirt would be a bit lose but I'm ok with that I was wrong it's so small my 7yr old granddaghter could wear it but because I was stupid enough to have it printed I can't return it even though the sizing is absolutely ridiculous!!!

What a rip off and DON’T BUY FROM THIS CLUB. Sizes are small and when you send them back 3 months later you only get refund on one item last than the value you paid for. I lost £25.99…at your risk. Never will support this terrible club!!!!

I DO NOT RECOMMEND THIS STORE I ordered a product from them to make a gift I paid for delivery the next day the courier did not come although he lied that he came but I can prove with the security cameras the third day from leaving the package to a neighbor and income only left his card in the mailbox and we were four people at home did not even use the ring bell after which I contacted the store and said I want to return because I no longer need it because it was not delivered the next day and it was supposed to be a gift for a birthday they returned my money on the product But the money for shipping not as if it was my fault

Ordered a kids home kit & keeper kit & was able to get free delivery & a discount with my Bluelight card. Site is easy to navigate. I ordered the evening of 13/6 & received today 15/6 via DPD who kept me informed of the delivery status. No issues, kits packed well on the kit hangers & kids love them. Cannot complain about the service, 10/10

Dreadful customer service
I have just contacted LFC regarding an order I placed for delivery on 8th June. I have tracked my order with DPD and they say they have been given details of the order but have not received the actual parcel from the supplier. In my live chat with Lianne she told me that she could not track my order for five days and refused to refund it. She ended by signing off the chat even though she must have been able to see me typing a reply. Very poor customer service.

Having ordered many many items from the club store I know that sometimes delivery can be slow however, this has gotten consistently better over the past 12-18 months.

Most recently I ordered a childs kit with printing for a birthday present and within an hour of it being worn the name & number were peeling off. Within 10 minutes of being on live chat I'd been given return details, timescales and a genuine apology.

We all make mistakes but they don't define us, our reactions to them do and Liverpool's online shop could not have handled the situation any better. Thoroughly impressed.

Placed an order on 25th February which didn't arrive. Queried this and was told that the items had been delivered and to check they hadn't been left in a safe place, and to call back 1 week later. Called back, after first checking the Hermes website, which clearly stated the items were missing. Was told by Stef they would re-process the order. They didn't. Rang again, was told by another person (Lianne) that the items were all still definitely in stock and she would re-process the order. She said she would let me know if any items were no longer available. I heard nothing. Contacted them again, was told every item was now out of stock and they would process a refund. Have been in touch twice since then, but still no refund. Absolutely dreadful customer service.

I cancelled an order 3-4 weeks ago and was told a refund would be processed within 5-7 days but after chasing twice I just keep getting told to wait another 5-7 days. It’s shocking customer service, no one seems to know what there doing or want to help me. Won’t be ordering from this website again and will be contacting my bank for the refund which I keep getting promised but never gets processed. Makes me wonder how many other people they say this to who don’t check there account. Basically theft.

nous avons commandé des articles pour un anniversaire et nous n'avons RIEN reçu.De plus,quand nous envoyons des mails, on nous répond que l'adresse n'existe pas.
Vraiment NUL