stretchzone.com Reviews 86

Beware of this company. I enjoyed their services from 11/27/2024 through 1/28/2025. I indicated verbally that I would not be continuing services and was sent a text whereby I was to open the sent link and fill out the cancellation form. Inadvertently deleted text, therefore my credit card was debited $180 on 2/7/2025 for 4 February sessions of which I was traveling out-of-state & would not use. Upon seeing I had been charged for February, I called the business. Staff member resent text, I completed cancellation form and chalked it up to “My Bad”. Today 3/7/3025, Stretch Zone debited my credit card ANOTHER $180 for 4 March sessions that I clearly will not use because it is their policy that they be given a 30-day notice. I will have paid $360 for 8 sessions I did not want nor use.

The staff at this site are super nice and competent, they simply work for a superbly sleazy corporation.

First off Stefanie did a great job.. but management horrible didn’t appreciate how they went about on pulling money out of my account..very very disappointing.. was really enjoying stretches..Grade F..

I have sciatic issues and flare ups constantly. I work out at the gym three days a week and I stretch but not nearly as much as I should. I opted to try stretch zone and Stacy was amazing. She was in tune with your body and what stretches it needed. I felt very good on the initial stretch and have been back for more!!

I was told I could give a verbal notice of my cancellation. it worked the right time but with a different trainer, that I wasn't aware that she coulldn't cancel my membership, I was charged two months that I didn't use

It’s a scam ! Don’t waste your money bon live what you are reading I cancelled and still was charged I’m thinking of contacting the attorney Hebrew consumer line

This company starts recurring charges to your account immediately and they make it near impossible to cancel. They dont honor your membership at other location and they refuse to refund your money stolen from your account.

Considerable pain following the visit for several days. Still billed for 30 days following cancellation (rip off). Website site indicated even after cancellation anything paid will be credited to visits available for 90 days. My account shows available visits to be 0.

The manager Sam just wants your money and she will do anything to sign you up for a membership. Lack in flexibility to reschedule or cancel your appointment and forget about any refund for customer satisfaction. I would give negative stars if I could.

Didn't realize I was signing a recurring charge. Now have a second $200 charge coming because it's within 30 days. So I've paid $475 for my one visit which was supposed to be free. Lol beware this is worse than the old gun membership scams.

I went to Stuart Fl location for a complimentary stretch on November 5th. Met with Geno who told me I could purchase a month for $200.00. He NEVER informed me that it would be a reoccurring monthly charge. When I saw that I had a pending charge on December 4th on my credit card I called location, got VM & left message. I drove there & was told he was not there. He finally called me back & said he would send me a link on app to cancel, but of course did not refund! Poor business practice!

Tyler at the Woodstock Georgia Stretch Zone has released tension in my back, leg and shoulders which has greatly added to my recovery from a recent knee injury. I highly recommend Tyler who is very knowledgeable in the physiological treatment of stress release and pain management.

This is my 3rd stretch. I feel super relaxed this time. I believe the stretching is beneficial for my body. I've lived with pain and am recovering from 2 knee replacements. Due to that I have been walking around very tight in order to mentally protect myself from pain. Although I stretch daily at home, I could not get my muscles to release. Today I feel I am losing that urge to protect and am walking so much more relaxed. Nick and Stacey at the Clermont Florida location are getting my high five.

The StretchZone process from demo to stretch is smooth and inviting. I have worked with several of the stretch artists and am seeing positive results now.
Great location. Easy access and parking.

I went to receive what was supposed to be a free stretch andu card was charged 200 I called cancelled still waiting onu refund but they keep taking money from my account now it's 400 no one ever has a answer it's like if I haven't booked a session since the first one it should say something I want my money back

I initially had a positive experience with Stretch Zone. However, it is very frustrating that I tried to cancel the membership & there is no option to do so using the online account. I then called to ask about canceling & did exactly what I was told to do. I sent an email with details I was told to include, but there was no response to that email & no follow-up call, like I was told. I called the Cutler Bay location multiple times since then & asked to speak with a supervisor or manager, but kept getting the run around. Was told each time the manager was busy and would return my call. No one returned my call. I was also told after providing details on when the email to cancel the membership was sent that someone “started working on it.” I initially thought this membership was a good idea & would benefit me. But my plans changed & I preferred to go in on a as needed basis. I only requested a refund for the last month & had intended to use the remaining services that were already paid for. I paid for 12 services with a 90-day membership & only used 1 of those 12 services. Someone named Orlando eventually returned my call only after I left a bad Google review on their website. I could tell that he was lying & had no intention to follow through with his claim of escalating the matter to corporate. Since then, they removed the remaining services I had left & paid for. If StretchZone is supposedly “committed to providing high-quality customer service,” what is their explanation for this? This review is specifically for the Cutler Bay, FL location. The store managers or owners are Alina Pitsika & Sachin Kumar.

Requested cancellation of my contract within the promotional period and (of course) they continued to charge me. I've called several times and stopped my the studio and just keep getting the run around. Beware of the Woodbridge/Lake Ridge site.

Its been over a year that my contract was cancelled, I was sick for awhile with covid and was unable to go.
When I felt better and was able to go I was told that my contract was cancelled and my remaining 10 sessions that I paid for was forfeited.
Today I received a call from stretch wanting me to sign up for more sessions and again was told that those 10 sessions were lost.
I felt good going as they did a good job but I just don't feel that my money would be safe.

It has definitely helped me, and in some cases better than going to PT.
Zach off 86th in Arvada has been great!

Read the fine print for cancellation. Your membership effective canceled date is 30 days after you submit your cancellation request. My account was billed 480.00 for services I will not use!!!!! I do not recommend stretch zone services d/t this policy. It was my understanding that the 480.00 was for the 3 month session not per month.

The team at Stretchzone can change the way your body feels and lift your mood. You will definetly leave with a smile on your face. I've only been going for a short time, but my injury has already improved tremendously.

Thank you!