Ruthsroses Reviews 918

I recently ordered an arrangement from Ruth’s Roses and was very disappointed. While they advertise "Free Delivery," they tack on a hidden $18.99 "service fee" at checkout, which is essentially a delivery charge by another name. 
The flowers I received did not match the quality or appearance of what was advertised on the website. After reaching out to customer service, a representative named Jude offered a partial refund of $41.59. However, they refused to refund the full amount, claiming they needed to "consider the price of goods and delivery"—even though the delivery was supposed to be free and the "goods" were the reason for the complaint in the first place.
It’s frustrating to pay a premium service fee for a sub-par product and then be expected to eat the cost of their error. I should have read the reviews first, as it seems many others have had similar issues with their "hidden" fees and misleading photos. I would recommend looking for a truly local florist instead.

I needed to send flowers to a friend who was recovering from a Fall and Pneumonia at a care facility near Ruth’s Roses in Lauderhill . I looked up a florist near the care facility. I spoke to Ana and I ordered a nice floral arrangement and a large box of chocolates. I was assured it would be delivered the next morning. It was $128 It was not delivered . I called and they apologized and said they would make an extra nice floral arrangement to compensate. I asked for delivery the next morning ( Friday ). Because she was going home Monday. Again it was not delivered. Very disappointing. Do not use these people.

I don't believe this is a legitimate company. Our flowers were not delivered, and they lied about sending us an email to inform us. They also lied about being a family owned, local florist. According to someone I spoke with on the phone they are located in Florida. I don't know how credible that information is because we have not been able to get the same person on the phone twice. Please do not order from this company. They are using deceptive practices.

Ordered flowers/plant that was not delivered on time and upon arrival, looked like a 20 dollar arrangement that you could buy at Home Depot. I wasted 125 dollars on junk. I did not read the reviews before I bought from this company, PLEASE don’t make the same mistake I did.

Sorry I didn't read the reviews before ordering. I ordered a basket with 4 different flowering plants. The recipient received a peace lilly in a plastic pot. i would definitely not paid the price for a peace lilly.

I wish I had read the reviews before ordering from this florist! I'll never use them again. I paid extra for a deluxe arrangement & my daughter received the standard version. I called to tell them about it and they hung up on me 3 times. They refused to give me the $10 credit I was due. Save your time and $$ - use another florist!!

I ordered flowers for my uncle’s funeral. They were ‘delivered’ the night before, left in a snowbank in front of the church. They never made it inside the church for the service. Frankly i am surprised they were even delivered. I am fighting with this company to get my money back. I usually check reviews but neglected to do so this time. DO NOT USE THIS COMPANY!!

The flowers showed up at 9 pm on April 3, they were supposed to arrive in the early afternoon. The flowers were not consistent with a premium bouquet. There were supposed to be 12 Gerber daisies and there were 9. This was their Premium bouquet and looked like the minimal bouquet.

When we returned from vacation on April 13, I asked my daughter how the flowers were and she sent a pic. The flowers died within 4 days of arrival and all that was left were greens.

I shared the pics with Ruths Roses. They said it was to long of a period before they were reported. They never expressed any concern over this disaster.

Never order from this flower shop!

They delivered on time which was perfect! The flowers were absolutely Gorgeous! Thank you for great customer service and The Fresh Beautiful Arrangement
I am an Extremely Happy Customer
A+++ to your crew on this order! Thank you for a smooth transaction!

Price: $59.99w/TAX $83.18 ^^^.As you can also see, the ONE THAT I thought I ordered the
JAR is SQUARE. With branches entwined. What Happened????? And instead of Red Roses I asked for Yellow Roses.
WHO ever worked on this Arrangement, looks like, They just stuck in leftover pieces, of whatever they found.
VERY DISAPPOINTED,,,,
Naomi, well your $25.00 dollars is not acceptable.
If whoever took my order over the phone, and knew that the flowers that i ordered
were not available THAN, he should of suggested that exact arrangement may
not be available, very disappointed in your service.
Will never order from this florist AGAIN.. DISSATISFIED COUSTOMER

THE worst florist EVER! Ordered at 618 am...it is now 4pm and my girlfriend left her home and now the flowers will die in the lobby. Called 4 times and got inept customer service who only told me they will be there today. It is not Valentines Day or ANYTHING! Asked to waive the $19 "service fee" whatever that is...since the service was TERRIBLE. I wish I could give them zero stars...as they dont deserve one!

If I could give less than one star I would. This company is HORRIBLE. They did not deliver the flowers and have been trying to say they have 48 hours to investigate the issue. They refuse to issue my refund and the customer service SUCKS!!! There are no supervisors or managers available to speak to you. I wish I had read the reviews prior to placing my order. They told me they are located in Savannah, GA but after a search, nothing comes up with an address in Savannah. Do not use this company...they will steal your money then make it sound like its your fault for the flowers not being delivered.

These were the best flowers I ever ordered online. They were fresh, colorful, plentiful and aromatic. They have remained fresh for nine days, so far.
They arrived the morning after they were supposed to be delivered. Although, I did order them for same day delivery, so that may have been my fault.

I ordered from Ruthsroses for my cousins birthday, and it was totally a shame for me, firstly it arrived too late and later on it was totally rubbish.

I ordered flowers from Ruth’s days in advance for a delivery for a friend’s birthday. The flowers never made it. When I called they tried to reschedule (birthday passed) and now I can’t get my money back. Scammers.

So many had negative reviews but my flowers were some of the prettiest ever! The colors were shades of deep purple, pink and large white roses! The lasted over a week and smelled wonderfully. They were delivered to my work office as a thank you from a client and so may agents in my office wanted to know which florist they came from! I am a gardener so I can be picky and these were simply lovely!

Bait and switch, hidden fees, and complete misrepresentation of product. Paid additional cost for a nicer vase and some moss on a money tree. They sent it, in a junk basket, tree looked terrible, threw a weird ribbon on it, and said they were not responsible due to same day delivery. On top of that, they tacked on a $20 service fee out of nowhere. Absolutely criminal scammed. DO NOT BUY FROM THIS BUSINESS AND PLEASE SPREAD THE WORD!!

If I could give this negative stars, I would. Total fraud, not local, not helpful, not truthful. Please DO NOT order from this company

Worst florist ever. If I could rate them a zero I would. Ruined a special event by delivering flowers a day early and placing them on a sunny porch. No doorbell ring or notification. Ended up with wilted flowers. No assistance provided when I contacted the company first thing next day. Called multiple times to be told no manager available. Zero assistance.

tHIS FLORIST IS A SCAM!! DON'T ORDER FROM THEM. I thought they were a local florist....that's what they advertised.....I didn't read reviews....wish I had. I ordered flowers for a funeral for a family member......DID NOT RECEIVE THEM!!!I'm filing complaint with Missouri Att. General.