studentseats.com Reviews 23

I bought a ticket and before claiming the ticket I realized I could no longer attend the event. They helped issue a full refund promptly.

Customer support was helpful and relatively quick to respond (responded within a few hours)

I had an issue with a buyer and customer support told me to just cancel the sale, but the app didn't have an option for me to do so. I reached out to them letting them know and they did not respond/resolve the issue in a timely manner. As a result I was not able to sell the ticket and lost out.

Service was terrible. Took way too long to respond and were not transparent at all. The complaint on my ticket made no sense at all and yet I almost lost my money from it.

Communication was clear and we were able to resolve the matter in a reasonable amount of time to the satisfaction of everyone.

Open a call center for customer support. When there is a problem on the day of the game and I try to reach out to the customer support, you guys reply for 1/2 day. I want immediate support.

- Improve the website. I had a glitch on the website multiple multiple times. Like I canceled the transaction and deleted the listing but it still shows on the ticket listing and somebody pays for the tic. when I go to see who paid for the ticket, I don't see that on the active listing, the whole thing vanishes and I continuosly get emails to send my ticket. How would I send the ticket if I don't find the transaction on the active listing??????

Terrible customer service, they tried to blame me for the fact that the buyer didn’t accept the ticket transfer and then lied he didn’t get the option too. He admitted he was wrong but i still lost my payment. Also possibly ai being used

After issues with the app, the founder reaches out to ensure the problem gets resolved and truly cares about how the app is working and what the issue is. Great business!!

This company can improve by having a customer service number to call and speak to someone about transaction details. I have read the entire FAQ page, as requested by Student Seats, to attempt to answer my question: why haven’t I been refunded for tickets I shouldn’t have been allowed to purchase per Purdue ticket policy? I am currently being ripped off by Student Seats and Purdue (shocker). If I could give Student Seats zero stars, I would!

Great customer service. All matters were resolved professionally and purposefully.

Quickly resolved a dispute (buyer claimed they didn’t receive a ticket that was successfully transferred to them) in my favor. Process to respond to the dispute was very clear. Other than that, I’ve sold about 10 tickets over this site and it has gone smoothly every time.

Zero customer support! Only way to get in touch with anyone is through an email that they answer whenever. Will not use again. Also prices are way higher here than on SeatStock for same games.

I had an issue with signing in. I filled out a support request and they reviewed it within minutes and got me back in. Very helpful.

Didn't resolve my complaint until after the game so I couldn't relist the ticket to sell it.

Jared, Co-founder, was extremely helpful and timely in helping us execute a transaction. Absolutely recommend this company to anyone.

The support like is great they were extremely helpful answering my questions and responded very quickly

The first ticket I tried to purchase was cancelled, but this could’ve been on the seller’s side of things. Overall smooth and easy process, I highly recommend it if you’re looking for cheap tickets fast!

Quick response got problem solved in no time

The company founder is very active and responds quickly to emails. I had doubts about it being a real company or getting paid, but it paid out quickly and is legit. Definitely be sure to read carefully through all the steps tho!

Solid platform, and communicative customer service. You can talk to them like real humans and they solve problems like real humans.