Styletread Reviews 

Supposedly shoes are checked by warehouse assistants before sending items out however, Shoes were dirty which I believe are display stock or the shoes had been taken home and worn. Customer service was good and said I could send them back. The point is, it shouldn’t happen in the first place. I have been buying from style trend for many years and never had a problem before. This experience has turned me off buying from style trend again.

Great site & easy to navigate
Great brands
Fast & free shipping
Hassle free returns

Beautiful boots, just as described, perfect fit and @ great price.
Bought 19th September, delivered 23rd September.
Could not be happier

I would give Styletread zero stars if I could. After waiting 4 weeks and my sneakers are still awol they finally paid out a refund AFTER I posted this scathing review (now edited to reflect refund eventually granted).

I've had good experiences with them in the past but now I'd hesitate to use them again.
The sneakers were sent me quickly in New Zealand but I decided they were unsuitable.
Over the course of nearly 3 weeks I've emailed 4 times requesting a return label. There is no NZ phone number.
Ive had no acknowledgement even. In just over a week the time to return them will be up.
This is a completely unacceptable way to treat customers.

I purchased a pair of sandals that went on sale. I had been watching the price of these sandals and snapped them up when they went down in price. Unfortunately, I chose the wrong size. I sent them by via the return label supplied by Styletread which is extremely easy to use.

Today I went to the website to order these sandals in the correct size. The price was no longer discounted. I emailed customer service and asked if I could please purchase these sandals at the discount price. Sonia, of Customer Care could not have been more helpful. She organised for me to purchase the sandals at the discount price saving me nearly $40. I now purchase most of my shoes online with StyleTread and have also recommended your company to my friends.
Lynda Doyle

Mixed up order.. they ignore my emails

They sent me one pair of shoes I didn't
Order. And they didn't send me one pair of shoes I paid for!!
Contacting them by phone impossible
There number is disconnected.
I have lost count of how many emails I sent with pictures and information!! They just are ignoring my emails. They keep sending me a generic email. Is this company real ? Have I been scammed??
Please be careful.. when ordering from them. I will definitely never order from them AGAIN!!!!

Wow, I was so surprised to see all the negative reviews here! I came here to post after an exceptionally good experience just now.

I ordered several pairs of shoes a couple of weeks ago. Unfortunately, I got unlucky with sizes, nothing fitted (although the shoes themselves were great quality, and arrived in a timely fashion).

Processing return labels was quick and simple. I returned the packages the next day to my local PO. Over a week later, and tracking tells me one big package is sitting there!

AusPost tells me there is nothing I can do for another 10 days. Getting close to the 30 day return deadline! So I got onto online chat with Styletread. (This is the second time I have contacted them through chat, the first with a specific shoe question).

Response was fast both times. I explained the situation when I got to a "live human". Within minutes, I was told that because my parcel was lodged and tracked with AusPost, they would go ahead and refund anyway. Within 1-5 business days.

I go to my online banking to check something else out. And good heavens - the refund is there already! I don't know how much better it can get :)

PS - I just received a phone call from A Real Live (and friendly) person, in response to a text I sent to their online phone number. Follow up after less than 30 mins of sending. Heaven knows why my experience has been so very different to others here, but I'm one happy bunny with Styletread.

Absolutely disgraceful customer service.
I placed an order almost a week ago—money was taken immediately, but I’ve received nothing in return. No confirmation, no shipping update, no parcel. I’ve tried contacting them multiple times with zero response. There’s no phone number, no proper way to reach a human.
It honestly feels like they’ve stolen my money.
This is beyond poor service—it’s borderline scammy. Avoid this company at all costs unless you enjoy being ignored and ripped off.

Amazing customer service.
Very prompt with emails and refunds.
Definitely my place of choice for online shoe shopping.
Thank you

I bought a pair of django and juliette shoes, they were toosmall, even though I normally wear that size,
So I posted them back at my expense.
Then I bthee size up, they sent me the wrong size, the box size was right but the wrong shoes were inside, they have me a hard time about it but took them back, and I had to pay postage for that again, I really wanted the shoes, they were on sale so I repurchased in the size i wanted, had to pay more postage.
Finally I got the right size but I paid for postage 5 times!!!! Including for thier mistakes!! I won't deal with them again

The marcelina blk leath-lycra boots I ordered were described well on the website including the sizing guide. They were received well within the delivery timeframe. The ordering experience was user friendly and easy.

Incredibly poor customer service - don’t order
I’ve sent part of my order 3002846465 back and it arrived to the warehouse about two weeks ago. I’m yet to get any confirmation email, refund or a reply to my multiple inquiries.
What a damage to Bobux brand that is now represented by Styletread
#bobux

My online order never arrived, which I paid via Afterpay. I have lost count of the number of emails I have sent - possibly over ten emails in all. It turns out they received the payment from Afterpay, however, their "system" did not generate the order I placed, therefore, no shoes. They are going to "attempt" to refund Afterpay. Lack of service, lack of response and lack of care. Dreadful company. Will never use them again. Be warned.

Courier did not even bother to deliver. Business opens 9-5pm and courier turns up at 4:30pm and rerouteds my order to another Post Office further away from me.

I am a frequent online shopper and this is the first time this has happened.

Styletread offers a discount code for a future order. I requested to have a $20 discount refunded to my current order they refused. Response is also slow, it takes over a week to receive a response.

Why in earth will I be purchasing from Styletread again? No thanks. I will be taking my purchases elsewhere.

Disappointing courier and customer service.

Exceptionally poor customer service. Phones that constantly ring out, emails unanswered months on end.

I have used Styletread for the past 10 years and never, ever had a problem with them, have had wonderful service over the years. Since they closed Cinori (all under the Munro group), they really don't care whether they supply shoes or not. I placed an order on 16/1/25, (13 days ago) haven't heard anything to date. No shoes, no response to emails, no response to sms. Still waiting.

Misleading promotions. Non existent customer service.

Trying to get in touch regarding my refund. Phones are not being answered. They tell you to email and no answer. Even called Munro Group and they are not answering. No communication whatsoever. They need to add more staff so customers can be attended too. So slack!!!

Quick delivery, appropriate packaging and good pricing.
Return was free but communication and return process was very fragmented. I had to make several contacts to get the email return form to be sent. Contact is all via SMS and email, no direct contact via phone.
Outcome was good.