Styletread Reviews 

Update on my yesterday's post. My third pair of shoes from my order arrived today. They were sent through Styletread as opposed to the first 2 pairs which had Williams on the packaging. This must be a third party they are using and thus the 2 delivery dates. Styletread could save themselves some negative reviews by keeping customers informed and having their chat bot working and an easily accessible phone contact to talk with a human. As previously stated I did not receive confirmation of my order as was usual for past orders for which I had been extremely satisfied. I did not enjoy the worry thinking I may have been out of pocket for the third pair. A slightly relieved customer.

I also have a complaint about not receiving a confirmation email of my order. The money was taken from my account at the time of ordering.
I was thrilled when yesterday my delivery arrived via Australia Post but was disappointed when only two of the three pairs of shoes ordered were in the delivery which arrived in 2 packages. I looked for a number to ring and ended up messaging for which I received an automated reply saying they are quite busy and given a customer number. I wonder why the parcels delivered did not have some sort of message contained to inform me why I haven't received the third pair of shoes? After reading the above comments this is what has prompted me to do this review.
I have in the past been very satisfied with this company but am now worried I may not receive the 3rd pair of shoes, a refund if in fact they are not in stock or correspondence saying why they have not arrived.
I have since found what I think might be a direct number to phone, but it says it operates between 9 and 5 p.m. so I will try again tomorrow. I am hoping for a good outcome but find it interesting that so many people are having to write negative reviews due to poor customer service. I will be most disappointed if I do not get a good outcome and will if this happens not be ordering from Style Tread again.

Do not buy from Styletread. They will send you your shoes with no problem but if something doesn't fit and you need to return them for a refund, they will never respond to you. I returned a pair of shoes recently and I would have sent them at least seven emails with a receipt saying they have received my shoes back in their warehouse but no one ever responds. I can pretty much kiss that money goodbye because they will ignore me until the end of time. Please be extremely careful when buying from Styletread, you will never get your money back if you return a pair of shoes.

DO NOT order from Styletread! I placed an order for a pair of sandals that were 'supposedly in stock' as per website. My payment was taken immediately from my card, on the 16/11/202. On 22/11/2024 I emailed Styletread as I had not received my order, yet I live in Sydney metropolitan area where they are located. I receive an email back telling me my order is being processed and once it is dispatched I'll receive further correspondence. On 9/12/2024 I still hadn't received my order so I SMS Styletread. I get an automated message back with a 'ticket number' saying someone will contact me. By that same afternoon I became sick of false promises and finally made a phonecall to Styletread, where eventually my call was answered by a human and not automated replier. The lady I spoke to seemed helpful giving me insite into my order and was apologetic that my order couldn't be fulfilled due to lack of stock and inaccurate/not updated website. I accepted the outcome and reiterated that in that case I would like my refund. I was assured that it would be processed immediately and within 7 business days the money would be back in my account. Styletread even sent me an immediate email and SMS confirming this whilst I was on the phone to the worker. TO DATE 26/12/2024 I AM STILL AWAITING MY REFUND!

My order was apparently cancelled without an email or any explanation and they won't reply to my email

Amazing bought some shoes and they were sent super quick. mind you I bought the wrong size but they offered free returns which is perfect. Overall amazing company amazing prices. Will be buying from again

I was incredibly hesitant after all the negative reviews...but had a pair l wanted that l could not find anywhere else. Confirmation email. Dispatch and tracking updates. Received within 3 days of ordering. Item is perfect!!! Could not have been easier, or simpler. Highly recommend

I ordered a pair of shoes on line 7 days ago and they arrived today on time and no issues. Happy with the purchase and the fact it saved me around $60 as the same shoes at DJ’s were $159!. I have seen the reviews and was worrying during the week that I would have the same problem - but thankfully no issues this time.

Buyer Beware. I purchased some shoes online on this site, but I did not receive the shoes, did not receive an email confirmation and yet the amount was taken immediately from my credit card. I have tried to contact styletread on both the SMS and Email and Online Chat options. To no avail. Ignored. I have lodged a disputed transaction with my bank in an attempt to get my money back. After I emailed to let styletread know I had lodged a disputed transaction I got a so called "auto reply" (nearly a day later!) fobbing me off with a standard message that their customer service agents are busy. This is I think the first time I've ever posted an online review and I feel compelled to do so to warn others as I am deeply suspicious about this retailer.

Like other I ordered shoes on 2nd August and payment was taken, 3 emails sent - AI reply. Can not even access my order. I intend to try again by phone as the chat button isn't good. Seems they are only interested in holding on to money . Not good enough when every time I access various sites, the STYLETREAD sale is advertised. Within 90 mins of posting this review I received a notice and my shoes were delivered. Why cant companies communicate it would save lots of angst

I ordered a pair of sandals for upcoming holiday over a week ago- no confirmation email but money has been taken from my account.Still no news if order have been processed and shipped.Contacted via SMS and email for update. NO RESPONSE. Absolutely terrible customer service and ordering system. Will not be ordering from them again!

I ordered shoes on Sunday, they were the last pair in stock according to the website. Thursday afternoon I see that the same pair are back online showing as the last pair available, I had not received any shipping info so contacted them to ask the status of my order, only to be told that the shoes are not in stock and they sent me an email - I never received the email. Really poor service to have items available to order that don't exist and then to not contact the customer to inform them. I won't be ordering from them again.

Purchased a pair of shoes on a short time frame (heading away) and paid for express shipping 1-4 days delivery time. Followed up with customer service as I had not received a shipping email, lady tells me they are “processing” and will be shipped 3-5 business days after my order. What’s the point in express shipping if it isn’t express! Unbelievable.

Placed an order, the wrong shoes get delivered and then the run around begins.... no refund given until i can prove that i have posted the ugly shoes back they sent me, now i have to take time out of my life to try and get my money back. BEWARE worst customer service ever.

I've read quite a few of the negative reviews here, especially regarding returns. While I'm not discounting legitimate concerns I have to say my experience has been the absolute opposite. I've now made about 20 purchases through this site and returned about half of them. And had absolutely no problems with any of them.

They make it very easy to request a return, by going into the order in your online account and click on the return button. Within a very short time you get an email on your phone including a return QR code that you take to Australia Post who then print out the label and send it back for free.

About a week later the refund is in your bank account.

When I receive the package, I carefully cut the original post bag, so I can reuse it for any returns. My reasons for returns is that the shoes didn't fit or look good. Since you can't try them on at the time of purchase the fact that Styletread make it easy (and free) to return any shoes that aren't right is the next best thing imho.

In terms of range and quality I find they have way more options than any shoe shop would ever have. I have hard to fit feet, so this is good. When ordering, the shoes arrive promptly within a few days.

It's sad that others have not had this good of an experience and I feel sorry for them. But honestly I've had the totally opposite experience - 100% positive.

I ordered boots from the NZ Styletread site. After I ordered them, I saw all the negative reviews and was worried. My boots arrived from Australia in 3 days, no problems and were a perfect fit. I did not need to return them so I did not have any of the issues the other reviewers identified.

Service was good about two years ago. Currently hopeless. Unable to communicate with any staff about a return label. Given the issues with the return label, I will not be returning the shoes as I doubt there will be a refund. I will never use this site again and encourage others to shop elsewhere.
UPDATE_8/6/24_ still no return label. How is it that there is a 100% good experience review?

stay away from this website!!!!! I contacted my bank plus asked them to contact visa about payment being declined.... STAY AWAY...dubious site

The worst interaction and service I’ve ever had from an online business. Wouldn’t process my return request for over a month, then no follow up once item was finally returned, zero customer service skills…entirely useless. Will never buy from again and would actively discourage others.

Funny store this one, tried several times to buy a pair of men's runners but the items won't check out. Glad I've read other reviews about the store, all or most are negative. I won't be returning to styletread.com.au that is supposedly Proudly Australian Owned.