Subli Blanks Limited Reviews 

Fab items at reasonable prices. Quick delivery.

I shop with this company for my business a least once a month.
They have great postage options, great pricing. Very transparent with stock levels and shipping times, even throughout a pandemic they have been great with updates, communications and reliable.

I’ve been using galaxy presses for the last 8 years and purchased from
Subliblanks. Until this point the company has been great. However, my press broke, in warranty.

It took over a week to get an initial contact from them and then an additional few days to arrange for the power box to be sent back, despite my concern this wasn’t the issue (it wasn’t) when I checked on the progress of the repair a week later I was asked “oh did you send it!! It was then returned to me with no conversation about it not being faulty or a resolution without me publicly chasing for this! The next step was that one of three things around the element were broken- they can’t sent a replacement for me to arrange repair- I have to, at my cost return the press to them, preferably on a pallet- which o clearly have waiting for this occasion!

Press returned, and fixed! As this point I queried the postage costs- as I had done before- so far- £25 for sending the press back, £7 the working power box! And now another £30-odd for it to be returned. According th the Subli blanks website terms and conditions the press is faulty, Subli blanks cover returns costs when a product is faulty, it’s also within warranty. Oh no! Apparently not- i actually should have been looking at the Chinese version of the galaxy website to get the real warranty (1 year, not the 2 on the subliblanks site, and the additional 1 is just an “extended warranty!”) when I questioned this further I was told “we can waiver the shipping but will need to put the old element back” hilariously this would have left me with a still broken heat press! Anyway- shipping paid for, press will be returned Thursday, Thursday comes and goes- no press, which then doesn’t appear until the next Tuesday!

All in all, incredibly poor communication, lack of following any of their own warranty terms, and 6+ weeks to resolve an issue with a broken press. Phone lines off and my initial email to this day still unanswered!

I have been trying almost two months to solve a couple of problems with this company, the problems with the software Sublirip and Sublipro and I did call them multiple times. Yesterday alone I called them over thirty times and I also email them but I didn't receive any help what so ever. when I call them the customer service lady she is very unhelpful, she basically just trying to finish the conversation as quickly as possible without trying to help it. most of the time she says that the person who deals with the software is busy and can't help me right now and he will contact me shortly but it never happens.
once again pore service, people, if you will need some advice from this company, don't expect a lot of help.
I HOPE they will contact me to find a solution with this small misunderstanding

Poor communication to keep their customers update on the progress of there order it has taken over a week to get my order with no explanation on the delay. I find it hard to recommend this company that has let me down so please bear in mind if you want to do business with them as their customer service is zero with no answering of phone calls or emails and there tracking numbers you are given do not work until the product been delivered.

update 28/11/2019
Now one day after this review I get a FB message explaining a few issues they faced and I have accepted what that have said I still believe if you have a business issue you should communicate this to your customers as quickly as possible I will use you again but will ask a questions before making my order ie how long will take to get my order

I ordered a Silhouette Cameo and it came the next day! Unfortunately it had a faulty part, but I contacted them and Chris replied within a few hours with advice and to advise that a replacement part had been packaged to arrive the next working day.

Great service. Competitive price. No quibbles. Would definitely recommend.

Have used Subliblanks for a long time now and throughout this time I have always had a positive experience. They provide such a wide range of products and the customer service from them is great.

The selection of heat press's they supply are of high quality and I am a happy owner of 3 machines from these guys.