I received the wrong product. I returned it according to instructions given. After almost a month I received an e mail today stating I'm getting a refund. What happened to the product I ordered?
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Lees wat reviewers zeggen
I ordered the GL Series Moon Outdoor Light Fixture. It was markedly better than others as the material is more durable, it is well-made, and is the only one I know of which allows you to hang it (I... Toon meer
The service and shipping was great. Regarding the product I chose black to go with our other fixtures. The finish is matte black which marks easily I wish I would have known this beforehand
3 time ordering from Sun Bright Lighting. Easy to order online, package well, shipment was on time. GREAT PRODUCT!
Bedrijfsgegevens
Geschreven door het bedrijf
Our products are produced with premium metals, such as Cast Brass and 304 Stainless Steel, and designed for longevity. We strive for quality, aesthetic and sharing our passion for lighting, design, and decorative landscaping.
Contactgegevens
7751 Alabama ave, unit 16, 91304, Canoga Park, Verenigde Staten
- 8337172728
- support@sunbrightlighting.com
- sunbrightlighting.com
3,9
Goed
82 reviews
Heeft 16% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Great Customer service
The products Sun Bright sold me are exactly as advertised and high quality. They came on time and properly packed. Even though 1 of 12 of the lights was defective their customer service replaced it without a problem.
3 april 2023
Antwoord van Sun Bright Lighting
Thank you for the feedback, Harold. I'm glad you were able to find the lights you needed!
Nice product
Nice product. Well made. Just installed as indirect lighting under a 400 square ft. Pergola with roof panels.
11 maart 2023
Wrong fulfillment of colors outdated…
Wrong fulfillment of colors outdated spots that are not in production anymore. Got an old batch, wrong sticks that does not match the spots.
5 maart 2023
Excellent items that I purchased
Excellent items that I purchased. Came to me quickly and was perfect for my backyard around pool. Use a lifepo4 12 volt battery and they are amazing lights.
18 maart 2023
Super easy to order on the website and…
Super easy to order on the website and friendly customer service.
6 januari 2023
Antwoord van Sun Bright Lighting
Thank you, David, much appreciated!
Antwoord van Sun Bright Lighting
Thank you Adam, We truly appreciate your support
Great service
Great service. Understand the business and the customer. My conversation and their action for an issue with receiving the wrong product and the return were immediate, without hesitation and flawless. I would go back to them in a heartbeat!!!
9 december 2022
Antwoord van Sun Bright Lighting
Thank you Victor we're always available for any support you need!
Antwoord van Sun Bright Lighting
thank you Mimi!
Perfect closet rod solution
the product was as described and just what I needed. Only half of the original order was initially delivered, but after reaching out to the company and explaining the error, they were quick to correct it. The person I talked to was polite and extremely helpful.
Thanks for the good service!
18 september 2022
Antwoord van Sun Bright Lighting
Thank you Diane, Im glad you we're able to find what you needed!
Great customer service
Great customer service! Was so helpful with product information and suggestions.
7 juli 2022
Antwoord van Sun Bright Lighting
Thank you, Arlette, we really appreciate your feedback and glad to have helped you out!
I ordered lights that said they were in…
I ordered lights that said they were in stock but was emailed that the were out of stock and then I select an alternate that’s said it was in stock but those weren’t in stock either. The site needs to have a better way of showing available inventory so I don’t give you my money for things that you don’t have. I do appreciate that you refunded my money but now left with nothing to show for the waste of time looking at your web site. I’ll never shop here again simply because I don’t know what I’ll be able to receive once my order is placed
10 juni 2022
Antwoord van Sun Bright Lighting
Hey Dustin,
We're very sorry for the inconvenience. Our website had some technical issues where it wasn't updating the inventory accordingly and it needed to get fixed in the back end but all is good now. In the future you may always call us directly as well to make sure your order is good to go before placing it but the systems inventory is now fixed and working properly for future use.
Please work on less packaging
Please work on less packaging. Pretty large box for five little 2” tall boxes for patio light bulbs. Website was easy to use when I wasn’t exactly sure of the product I needed. The detail you gave allowed me to make the correct choice.
21 mei 2022
Antwoord van Sun Bright Lighting
Thank you for your feedback Carrie, Ill forward this to the shipping department to be causious when packaging future orders. For light bulbs, its really important for us to make sure the packaging is secured enough to make sure the bulbs do not break or get damaged in transit to ensure safe arrival. Im glad you were able to find what you needed on our website. We strive to make it as easy as possible.
Misleading Product Information
Misleading product description listing. The item I purchased was described as Outdoor rated and sold as landscape lighting but when I received it, was for indoor use only. Customer service was not helpful.
10 mei 2022
Antwoord van Sun Bright Lighting
Hello,
Im sorry for the issues on the website copy. We had our team go over all of the details on all of the products and fix any issues so this doesnt happen again in the future.
The customer service rep I spoke with…
The customer service rep I spoke with was able to help me find the items I needed and made great suggestions for our project. The quality of the fixtures is great and looking forward to doing my front yard soon
8 mei 2022
Antwoord van Sun Bright Lighting
Thank you, Sam, I'm glad our team was able to help you find what you need and feel free to always give us a call if you need any future assistance.
Ordered bulbs for outdoor uplighting…
Ordered bulbs for outdoor uplighting system. Bulbs arrived on time, as advertised, and worked perfectly!
16 april 2022
Antwoord van Sun Bright Lighting
We're happy you were satisfied with the items. We strive to get the products to our customers as fast as possible!
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