Sundowner Holidays Reviews 

This is the first time I have used Sundowner to book a holiday with and it will not be the last. I have recently booked a Safari with them and was impressed with the knowledge Jo and the team had, I even suddenly had to change the departure date, this was done smoothly with no fuss, all in all a great company to book a holiday with

Sundowner are an Amazing Company and they are the best at arranging fabulous but individual holidays. The attention to details is second to none!! James is always so very helpful and has created some unforgettable experiences for us. Highly recommend.

I cannot recommend Sundowners enough. They have provided us with one great holiday in South Africa & Zimbabwe, so we booked another one with them to Costa Rica. Unfortunately, due to COVID, this holiday had to be cancelled. Sundowners refunded us within 4 days. We have had several short breaks booked with other companies that were cancelled, and non of them provided a refund as quick as Sundowners. If anything, I had to chase.
I will definitely be using Sundowners again.

Jo has been marvelous as we altered our Borneo plans due to family circumstances. She has given us a great service and invested time to make a holiday of our dreams. Thanks Jo and your team. Gary and Mandy Rudd.

We cannot thank Jo at Sundowner enough for arranging our holiday to Costa Rica. Two weeks, five destinations and everything ran like clockwork - all the transfers to and from each location and all the excursions couldn't have been better. Jo listened to what we wanted and found the perfect accommodation - all with gardens and trails of some sort so that we could pack as much into the fortnight as possible and see an abundance of wildlife and sights. Ending the fortnight at La Cusinga in the Osa could not have been a more of a fitting finish to our whirlwind tour - it was heaven! What a country Costa Rica is. The people are terrific and their attitude to eco tourism is certainly first rate. Having travelled there herself, Jo knew exactly where to go, what to see and what excusions to fix up for us. We left everything in Jo's capable hands and she gets an A* all round. Thank you Jo!

Our holiday in Sri Lanka March 2020 was simply brilliant. Lucy at Sundowners organisation was impeccable from start to finish. All our dreams were fulfilled and more. The hotels were lovely and many of them had and extra touches that were unexpected . Our guide/ driver Sameera was kind, professional,understanding and very knowledgeable. He made a wonderful companion for our trip. Nothing was too much for him.
It is difficult to say our highlights but the train journey to Tea Hills , boat trip in Negombo and the safari were each a complete delight. The three days in Mirissa at the end was so relaxing after such a busy holiday.
We knew that we would enjoy Sri Lanka as it was somewhere we had always wanted to go but we completely fell in love with the country and it’s beautiful people. Thank you to all of you for making it possible. A dream come true.

We would just like to say how well organised the holiday was from start to finish. The itinerary was just right. We managed to see tigers on two of our four safaris (such a thrill, amazing!!), and there was just the right mix of wildlife and culture for us. The agent reps, guides and drivers were excellent,in particular our driver Navin, who was very professional but friendly. Thank you to Sundowner Holidays for making this trip possible. It is just unfortunate we have come back to such mayhem and distress in the UK, but at least we are safely back with our family.



Val and Terry Walton

Hi James

Just a quick thank you to all at Sundowner for putting together a spectacular holiday in Zimbabwe and SouthAfrica. All the hotels and lodges were truly excellent and we had fascinating new experiences every day.

We travelled between Dec 2019 and Jan 2020.

David

We wanted a trip to South Africa to celebrate my 60th birthday and our 35th wedding anniversary. James and Lucy worked really hard with us to understand what we wanted and suggested a variety of properties and itineraries and then spent time with us tuning and refining them until we got exactly what we wanted.

We ended up booking a longer trip to break up the travelling and we went all out on the luxury game lodge. When we actually travelled, all of the properties that Sundowner suggested were excellent, each was unique and very memorable and each in a different way. I was worried after the first property that the others wouldn't live up to it but they all did in different ways and the contrasts and individual experiences only added to the holiday.

If I have to pick a highlight it would be Kichaka game lodge which was truly a once in a lifetime luxury experience. The property, the park and the superb animal viewing game drives were quite unbelievable and the photos we brought back will keep the memory alive for us.

Our whole experience with Sundowner, tailoring and booking the holiday, the places we were recommended and the actual holiday itself were superb. Dealing with experienced professionals really does make a difference and I can't overemphasis how much they contributed to our enjoyment and experience

Very helpful and happy to answer queries or make changes.
Very friendly service.
Clear documentation.
Queries by telephone or e mail answered promptly and efficiently.
Well planned trip, customised to suit us.

Really really pleased with our holiday - the experience of a lifetime. Ocean View House in Camps Bay is a gorgeous setting and we were treated very well there. And Mhondoro, wow, the Garden of Eden – if I die and go to heaven and it turns out I’m back at Mhondoro then that will be about right.

We really felt the benefit of Sundowner's experience. Normally I book holidays through Expedia etc, and we enjoy them, but often we come back and think with hindsight we'd do some things differently. Absolutely and honestly not the case at all here - lengths of stays, timings of flights etc, which made perfect sense in context - this I think is your real value-add. Many many thanks. Big shout out to Sundowner and Jo Shuttleworth.

I can’t speak highly enough about Sundowner Holidays - they have a really close understanding of their destinations, based on the personal experience of their team members - which made a big difference for us in visiting a country like Costa Rica, for which you need lots of specific guidance and recommendations in order to optimise your adventure
Thanks again - especially to Lucy Poole-McKenzie

My wife and I enjoyed a wonderful holiday in Costa Rica.....Thanks to Lucy and Sundowner. Lucy made itinerary suggestions and we were able to discuss them with her until we felt totally happy. Nothing was too much trouble! We had some special needs and preferences which must have tested Lucy's knowledge, but she coped with them all!
We would not hesitate to use Sundowner again.....they worked so hard for us!

I am so glad that I discovered Sundowner when I was searching for a self-drive Costa Rica Holiday. Lucy took the time to understand our likes and dislikes, and then designed a brilliant 2 week holiday last November. The hotels and locations matched our preferences perfectly and everything worked to plan very smoothly. We were so impressed that we are about to head off to Vietnam, on another holiday designed by Lucy. We made all sorts of changes between the original and final itineraries, and nothing was ever too much.

Very professional advice, they understand what you want and are very quick and thorough with responding. I like the fact that their cost are not billed to us.

Sundowners was recommended to us by a friend who had used them 3 times before. We were looking for 2 weeks holiday in Sri Lanka at quite short notice to celebrate our 50th birthdays and Silver Wedding anniversary. Lucy from the outset provided such fantastic, friendly and efficient service. Lucy put together a fantastic itinerary, with possible upgrades, tailored to our specific needs/interests and within our available budget. Lucy was always very quick to respond to all of my endless questions. We couldn't have asked for a more personal service. We are very much looking forward to our trip. Highly recommend dealing with Lucy and the company.

Very thoughtful and thorough tailoring of our family holiday to Sri Lanka.

I discovered Sundowner Holidays when looking for 2 weeks in Sri Lanka at quite short notice. I was a bit overwhelmed by the choice of holidays on offer but the Sundowner website was very good, and offered a range of itineraries that included detailed descriptions of the various accommodations and it all looked very appealing. The price was attractive too! Lucy was very helpful in putting a lovely package together for us, and very patient when I kept tweaking things so that we get everything we want within our available budget. Very much looking forward to our holiday.

Lucy’s done a great job organising our trip to Sri Lanka and the Maldives, at a great price too. Super fast efficient friendly service, thank you!

Really helpful in planning our trip to Sri Lanka, with emphasis on personalisation.