Sun Life Financial Canada Reviews 

Difficult to submit file, web is not friendly at all. Hope can improve it let us can straight forward to submit a e-claim

I am extremely dissatisfied with my experience dealing with Sun Life. Over time, it has become clear that your service is consistently slow, disorganized, and lacking in transparency.You take ages to respond, often 2–3 weeks or more, yet when you need information from me, the expectation is immediate.There are no timely updates or clear information provided throughout the process. I am often left in the dark about the status of my claim.I am assigned a case manager, only to have them changed multiple times. Each change causes further delays and forces me to re-explain everything from the beginning.

There is a clear lack of urgency or care for my situation. Sun Life seems to “take its sweet time” whenever I need something.

Payments are frequently late, and there are repeated delays without explanation.

It often feels like Sun Life tries to find reasons not to accept claims, rather than working with clients in good faith.

This repeated pattern shows a complete disregard for the people relying on your services many of whom are in stressful and vulnerable situations. I expect far better communication, consistency, and accountability from a company handling such important matters.

Sun Life is the most difficult company to deal with. I'm not sure if clients receive such hassles getting general information, but as an advisor, I can't get a straight answer to a simple procedural question like how to deal with cashing or transferring stock options. "Privacy doesn't allow them to give me what document is required". Big secret apparently. I am able to do business with Sun Life, but I will never. From a client standpoint, particularly with group plans, expect ZERO guidance, support or competent advice, and very poor returns because you will get no advice on choosing appropriate funds. If you have not averaged double digits, they failed you miserably. If you left your company, move your account/pension out immediately and find a competent advisor.

I have to deal with these guys because I am a veteran. Enough said

I have osteoporosis, as a result i have multiple lumbar fractures, went for a massage and was declined coverage. In 2024 for at least a year they paid for massage through a different company. Multiple times, at least one appointment per month. They said they have no record of payment for those claims.

La Sun Life a été mandatée pour gérer le Régime canadien de soins dentaires. On me couvre à 100%.

Sauf que Sun Life indique qu'ils couvrent 100% de LEUR liste de prix (qui est simplement inventée). Même les employées de ma clinique dentaire se moquent d'eux en me montrant qu'ils ne couvrent que 70% des coûts établis par l'Ordre des Dentistes du Québec.

C'est carrément de la fausse représention. J'imagine qu'ils ont des contacts politiques pour avoir obtenu le privilège de fourrer le peuple.

This has been the absolute worst experience with a group insurance company I have ever had, and I've dealt with many over my working years.
No flexibility nor understanding that doctors here on the East Coast are buried in their workloads, and cannot run to fill in forms at a moment's notice. And then deny your claim because the forms were not filled in within two days of my actual doctor visit.
This is completely unacceptable.

My RRSP was set up by Kodak Canada with this company, sunlife.ca. i have nothing but headaches when i try to access my account or information

This company contacted me to say there was some unclaimed money from approx. 30 years ago. When I tried to find out, all they could focus on was the security questions which I and they knew I couldn't answer due the age of the old account. Even talked with a supervisor. Again only could focus on the questions. Also they couldn't answer if there was money, why did I not receive a yearly statement in all this time. I finally gave up.

Waiting on pension plan payment, Pushed from one person to another on phone until cut off. After several hours and weeks finally talked to knowledgeable person. She was very good started paper work for administration. Now in administrations hands, waiting game starts again. We are in need of my own money to make financial obligations. They keep you in the dark not knowing when funds will be available. Bills don't wait. Should be a simlpe process to withdraw your own money. Purchaced medical plan with no issues or delay. They have no problem taking money, pension funds should be the same.

I had to give one star so I could continue writing this review

If I could give a negative I would

This company is crap. They sit there and want information and paperwork yesterday phone you complain to you that we need it
And then wait three weeks to get back to you

Sit there and say we will contact you on a certain day never do
The adjusters or staff working for them have no empathy or sympathy

Definitely doing whatever they can to not pay benefits, long-term short-term, sick time absolute crap company

Considering the amount of money my employer and I pay for dental benefits, this company’s limitations on claims are unreasonable.

Absolutely Garbage company. I was under a work policy for 3 years in which I provided countless documentation to prove I have the ailments I have.
After losing my job and being harassed into switching to a private policy, I now have to submit new documentation for my ailments in which they already have. They are unable to provide for me the documents in which I have already provided to them. Absolute Garbage. Never ever spend money with them.

Sun Life comes up with whatever technicalities they can to avoid paying claims. I am allotted $750 a year for podiatrists visits, but when I submitted for a minor procedure as a one time cost (saving SunLife from paying out more money long term) they denied the claim because it was over $100. There is no nuance, just any reason they can avoid paying what you are rightfully owed.

When I had to go on a short term disability from my work, the agents who handled my file were insensitive (knowing what the situation was) and interrogated me as if I was doing something wrong for using my benefits.

Their app is well made and does make submitting small claims easy, but how they choose to treat customers is shameful.

Incompetent CSRs. Extra long - over an hour each time i call and In addition being misdirected several times in one call??. Only Manager and one staff person has been able to assist:
Re: Old Life Insurance Policy.
Will need to lawyer up!! No idea why they cant even find policy and then lie about it?. Odd and very unprofessional?!....How can you to

say ' you dont have info' and misdirect client?. No training at all clearly, how do they have jobs?

**** Very unprofessional and unethical they should be investigated by a 3rd party firm re: this type of behaviour and peoples money/assests ( #betterbusinessbureau )

I wish I could give them a negative star.
The advisor took advantage of a man with disabilities, brain injury and mental health issues to gain a higher commission.
They have now kept over 45k of his inheritance because he was never advised properly.
They also have only their in house people "looking into it" which means the outcome is always the same.
I've laywered up because of it.
It has been well over a year, there is no closure and I am unable to grieve the loss.

You have to submit a claim three or four times before they realize they were in the wrong! I even submitted their email response when I confirmed that I have coverage for the service and they don't want to pay! Receptionists are nice, but whoever is handling claims needs training!!!

I'm not sure why alot of people give a negative feedback on sunlife but they are really helpful when it comes to claim. My husband have a sunlife group benefit and claiming benefits is easy and fast. Sometimes it takes time to approve for a claim but it they still approve it which is good!

I hope that claiming other type of insurance is sunlife will be the same when the time comes I need to claim for life insurance! Thank you sunlife!

Worst company to ever deal with. They hire a bunch of narcissistic psychopaths that has your life in their hand and can play DR whenever they want to. Cut you off of your benefit just because they think they can do what they want. Cruel people have to be hire for that purpose. Cowards. Somebody should hold these people accountable for ruining your life. Don't deal with this company if I can give them a zero I would.

Worst dealing. Earning money not supporting people suffering from last 8-9 months. Submitted documents and reports but staff don’t even listen and give their decision and disconnect the call.
They don’t have replies for all the questions of rejection of file. I say a big zero.