Sun Life Financial Canada Reviews 

Envoyé ma demnde de règlement pour les frais de médicaments de 2024 et ils ont oublié de processer une page sur un reçu de 2 pages. Cela arrive régulièrement. Appelé pour les en avertir pour corriger la situation et devait être réglé. Reçu mon relevé des prestations corrigé et avaient payé $0.00. Rappelé pour refaire corriger encore la situation, c'est pas fort comme traitement des réclamations et le pire c'est que ça s'améliore pas!

Customer Service is once again the worst of the worst.
For such a small request since December 2024, 6 online messages on their portal, the request has still not been handled.
Maybe if employees were physically in the office instead of working from home, the work would get completed within a standard of normal time.

Agent misogyne, menteur et insultant! Lorsqu'on se connecte en tant que client, même si on choisi la langue français pratiquement tout est en anglais.

I deposited some money into my non reg with Sunlife. nowhere did it give me a warning about the amount I was putting in. Now I'm trying to get it out for a down payment on a new home, and its taking months. they have verified my identity 3-4 times with the same paperwork. one person told me its something wrong on their end said and it'll be fixed in 5 business days. the next person said they need to pieces of ID so i sent that and nothing, then the next person told me its because i hyphenated my name and the passport and ID didn't match, so i sent over my current mortgage document that has my hyphenated name.
This has been such an awful ordeal, no one could tell me that its was the hyphenated name till I'm 4 days away from closing and this is my downpayment, I'm probably going to lose the house because sunlife took my money but wont give it back. never again!

My Long-Term Disability insurance with SunLife. The premium is deducted from my payroll. There is no receipt from SunLife. That's OK. but the problem is when I claim the premium under my personal spending account (also with Sunlife), SunLife asked me to submit the original receipt. I called and explained to a Sunlife Team member but she seemed to be no knowledge or experience at all to handle my case but promised to pass to someone who may be able to process my claim. Also I re submitted my claim with my payroll deduction paper. A week passed (She promised to feedback to me in 2-3 days ) and nothing was from SunLife.

My case is so easy, the claim form is made by SunLife, the premium paid to Sunlife, my PSA is with Sunlife, the procedure follows up Sunlife claim policy. But it is so difficulty and time costing for claiming a simple and easy case !

Absolutely horrible! They lie and lie and lie. I was told I was to receive funds over a week ago , and it had been sent to my account. Now today they say it just got sent ! Meanwhile I have a sister in very serious health condition and I can’t get to her because they are incompetent and lied about when they sent my funds. Sun life SUCKS

I’ve been on hold for an hour trying to access my account only to have an extremely rude representative answer then before I can explain my issue ( registering a new account ) she transfers me where I stay on hold for another hour ( without option for callback ) this company is an absolute joke. I cannot stand dealing with them, but I’m forced to through work.

because they got such a big client base, they've got stricter rules and harass people
I lost proof of payments, so they blocked my online access - which is still fine
but even the direct billing option sucks
the provider cannot even claim directly, first I have to make payment and then a lot later I receive the payments back in my account
rather switch to MANULIFE
the EMPLOYERS need to consider other options I believe

I had my short and long-term disability through Sun Life Financial while working at a Ford Dealership for over 5 years. I changed jobs for less than a year and returned to my Ford job in August or September 2007. My back was hurting worse than normal so I saw some doctors and in December 2007 I had my first appointment with a neurosurgeon. On January 12 the neurosurgeon made the decision to operate on me January 21, 2008. I never worked full time again.

After I returned to Ford in 2007 I signed up for short and long-term disability through Sun Life Financial
once again in October 2007. After I was disabled, I contacted Sun Life Financial in order for them to pay out short and long-term disability. They refused to pay me a cent after I had paid them for over 5 years. They had lots of people with lots of time to talk with me about signing up. However, it was very hard to find anybody to talk about the problem I was having. Finally, I was told that since my doctor made her decision to operate on me in December 2007 and they didn’t receive my first payroll deduction until January 2008 they wouldn’t pay. She went further to state that if I would have signed up directly through them in October instead of signing up through my job they would have paid me. There was one problem my doctor didn’t make a decision to operate on me UNTIL JANUARY 2008 which means they owe me. I told them to contact my doctor to receive confirmation. After checking with my doctor for over three months to see if Sunlife contacted them in any way the Doctors office stated they did not. I called Sunlife many times and they stated the Doctor made the decision in December 2007 which is a lie. DO NOT GIVE THIS COMPANY YOUR MONEY THEY WILL NOT PAY. I lost my house of which my family was raised in, I had to move my wife, son and I into my mother’s house all because the stockholders of Sun Life Financial could steal a larger profit.

I have had the worst experience with this company and now it seems they are unprofessionals to their customers. Their employees obviously don't care about us and we are merely treated anyhow. i would not advise anyone to keep using them. Read about what others say about them too. i have been able to survive my crisis using my gains from Morewins. Wish I moved earlier.

If you are a business owner don’t use Sun Life unless you want to make your employees very upset with you. If I could leave less stars I would! I feel sorry for the employee’s at Sun Life who seem to be directed by management to act as they do?

Lack luster customer service, dosent even have an email to send to, all you get is an ai that's is stupider than the person who made it and it telling me you guys are so busy that it dosent work to chat with someone anyways, so the only real way to get a person is to call which I hate, because being put on hold for over an hour is not how I want to spend my day. I will be looking for other providers that might actually cover my medication for my ADHD. I didn't know you guys wouldn't cover mental disabilities after they've been diagnosed, won't even cover anything to help with my adhd because I got the plan after I was diagnosed, insurance companies are scams, and I wish I didn't have so many medical issues that I have to deal with you

Worse most INCOMPETENT SERVICE EVER!
Avoid at ALL COST!

My boyfriend has been off work since Dec 9th and was originally was to RTW on 1/10. That changed due to needing to stay off work until my next followup. I had been told I would be receiving a direct deposit last week. Since there was a change in my RTW date, they stopped the payment. Now they won't send any payment until a new form has been filed out by the physician.
He had emergency surgery, internal bleeding after, received 2 units of blood and 1 unit of plasma. Spent 2 nights in critical care and his entire abdomen was bruised. Still has an unresolved hematoma in his abdomen, unable to put jeans on.
You wanna hold up any payments after 1/10, be our guest. You owe him for the first 4 weeks he was off. Ted even told him how much he was going to get in his direct deposit last week. Found out today it was stopped because of a change in RTW?!?

I recently had a very negative experience with Sun Life Assurance regarding an ambulance claim. Despite having coverage, my claim was denied solely because I submitted it past the deadline stated in the policy. The reason for the delay was completely out of my control – I did not receive the invoice from BC Emergency Health Services on time, likely due to the Canada Post service disruptions.

While I understand Sun Life has policies in place, their rigid adherence to them in the face of a clear and understandable reason for delay is deeply concerning. Their response that mail delays are "not related to them" shows a lack of empathy and understanding towards their customers who rely on their services in times of need. This has left me with a significant unexpected medical expense.

I am extremely disappointed by Sun Life's lack of flexibility and customer service. I urge anyone considering their services to be aware of this potential issue and the company's unwillingness to assist their customers when faced with circumstances beyond their control.

Recently my place of work closed all services with Sunlife. My money had been transferred to a Life Choices account. I was told my transfer of my rrsp's from Sunlife to my bank would be simple. The process started in November. One of the agents said a cheque would be couriered because of the postal strike, at that point it was mid November. I have received the letter stating my money has been transferred, they charged me 200 dollars , which they took out of my investements. I called to find out where my money is and they said the transaction has completed. As of 2 weeks ago my bank does not have the money. I have called my advisor at my bank and he has no answers. This all was started November 17th. Staff are incompetent and no one seems accountable for their jobs. This process has been a joke. I will not recommend anyone to use this company. More like minus 1000 for service.

Very bad insurance company. You pay the premiums and get very little for it, or they make up a story and say you're not covered for that.

I've had a 1Million Policy through my employer which I have had for 20 years - the premiums doubled as of the 1st of December with no explanation . I can't cash the policy sell it or get any value out of the policy at this time and paid in over 120K into the policy. - Never take a term life insurance policy that has major changes and do not allow you any investments or buyouts. I have been trying to get a copy to see if there are any way to get some value out of the policy at this point. but have not been able to get Sunlife to send me a current copy.

Worst customer service I have ever experienced since the Covid pandemic.

We were told by our Sunlife Agent, that we would recieve our Life Insurance policy dividend by 4-6 business days. After many emails and calls I have still not recieved the monies to date after over 1 month.

Will not look forward to the day that my spouse would /could actually NEED and rely on the life insurnace benefits.

Very Sad

Stigmatizes customers! Unless you are in absolute perfect health and always will be, DO NOT bother applying for insurance. They keep you waiting for months, make you fill out endless forms and then tell you they will not cover anything you need. Absolutely horrible experience. Customer service was non-existent.